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- Tasks: Lead the Guest Services team and ensure exceptional guest experiences.
- Company: Tattershall Lakes creates unforgettable holidays filled with fun and relaxation.
- Benefits: Enjoy discounts on holidays, meals, and a pension scheme for your future.
- Why this job: Join a fun-loving team dedicated to making guests feel like family.
- Qualifications: Experience in hospitality or customer service, with strong leadership skills.
- Other info: Flexibility to work weekends and a focus on career development.
The predicted salary is between 28800 - 43200 £ per year.
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Location: Tattershall Lakes Country Park, Lincolnshire LN4 4LR
Job type: Permanent, Full Time (40hrs)
Who are we?
At Tattershall Lakes, we create unforgettable holidays filled with fun, relaxation, and lasting memories. Whether our guests are staying for a weekend getaway or a week-long adventure, our mission is simple: deliver exceptional experiences every step of the way. We\’re looking for a passionate and people-focused Guest Experience Manager to lead our operation and make every guest feel like part of the family.
What we can offer you
- Pension scheme – Plan for your future.
- Up to 50% Discounts on Away Resorts holidays – because you deserve amazing getaways too.
- 20% On-park discounts – Enjoy the best of what we offer.
- Team Incentives – Your hard work won’t go unnoticed.
- Holiday Hero Menu – Enjoy delicious meals with discounted food options on-park.
- Life Insurance – For peace of mind.
- Enhanced Maternity/Paternity Pay – After two years with us, we’ve got you covered.
- Holiday Buy Scheme – Flexibility to suit your lifestyle.
- Help @ Hand Scheme – Wellbeing support when you need it.
- Perk Box – Exclusive discounts and benefits.
- Career Development – We believe in nurturing talent and promoting from within.
About the Role
As Guest Experience Manager, you\’ll be the heart of our park’s hospitality. From welcoming arrivals to ensuring smooth departures, you\’ll oversee all aspects of the guest journey. You’ll lead and inspire a team of front-line staff, resolve guest concerns with care, and work closely with all departments to ensure a seamless and enjoyable experience for every visitor.
Key Responsibilities
- Lead, train, and support the Guest Services team to deliver warm, attentive, and efficient service.
- Act as the main point of contact for guest feedback and handle any issues or complaints professionally and promptly.
- Monitor and respond to online reviews and guest satisfaction surveys.
- You will oversee and manage the guest experience team, this is made up of accommodation, guest services, park maintenance and security to ensure consistent service standards.
- Identify opportunities to enhance the guest experience and implement new initiatives.
- Monitor performance metrics and drive improvements in customer service KPIs.
Skills, experience, and qualities you’ll need
- Experience in a customer-facing, hospitality, or holiday park environment (supervisory or management level preferred).
- A natural people person with strong leadership and communication skills.
- Calm and solution-oriented in a fast-paced, guest-focused setting.
- Organised, proactive, and enthusiastic with a hands-on approach.
- Flexibility to work weekends, evenings, and holidays.
It’s about your values too. We have a can-do, fun-loving, people-centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers – have a read about it on our website and decide if it describes you.
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.
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Created on 12/07/2025 by TN United Kingdom
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Guest Experience Manager employer: Away Resorts
Contact Detail:
Away Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Manager
✨Tip Number 1
Familiarise yourself with Tattershall Lakes and their ethos. Understanding their commitment to creating unforgettable experiences will help you align your approach and demonstrate your passion for guest satisfaction during any interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlight specific situations where you resolved guest complaints or improved service standards, as this will resonate well with the hiring team.
✨Tip Number 3
Engage with online reviews and feedback related to Tattershall Lakes. Being knowledgeable about guest experiences and demonstrating how you would address concerns can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your ideas for enhancing the guest experience. Think about innovative initiatives you could implement and be ready to share these during your interview to show your proactive approach and creativity.
We think you need these skills to ace Guest Experience Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Guest Experience Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for hospitality and guest experience. Mention specific examples from your past roles that demonstrate your leadership skills and ability to enhance customer satisfaction.
Highlight Relevant Experience: In your CV, focus on your experience in customer-facing roles, particularly in hospitality or holiday parks. Use quantifiable achievements to showcase your impact, such as improvements in guest satisfaction scores or successful team initiatives.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a guest-focused role.
How to prepare for a job interview at Away Resorts
✨Show Your Passion for Guest Experience
Make sure to express your enthusiasm for creating memorable experiences for guests. Share specific examples from your past roles where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Leadership Skills
As a Guest Experience Manager, you'll be leading a team. Prepare to discuss your leadership style and provide examples of how you've successfully managed and motivated a team in a hospitality setting.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to handle guest complaints or improve service standards, and be ready to explain your thought process and actions.
✨Research the Company Culture
Familiarise yourself with the company's ethos and values, particularly their 'Attentive Amazing Lovers' mantra. Be prepared to discuss how your personal values align with theirs and how you can contribute to their fun-loving, people-centred environment.