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- Tasks: Lead a team to create unforgettable guest experiences at a popular holiday resort.
- Company: Join a well-loved holiday resort company with a focus on guest satisfaction.
- Benefits: Earn up to £30,000 per year with competitive pay and great perks.
- Why this job: Make a real difference in guests' holidays while developing your leadership skills.
- Qualifications: Strong people skills, management experience, and excellent organisational abilities.
- Other info: Enjoy a dynamic work environment with opportunities for growth.
The predicted salary is between 24000 - 30000 £ per year.
A popular holiday resort company is seeking a Guest Services Manager at Sandy Balls Holiday Village. You will lead and motivate a team of Guest Services Assistants, ensuring guests have a welcoming and enjoyable experience.
Responsibilities include:
- Managing team rotas
- Overseeing holiday bookings
- Handling customer complaints
The ideal candidate will possess:
- Outstanding people skills
- Prior management experience
- Strong organisational abilities
The role requires occasional work during bank holidays and weekends, offering competitive compensation of up to £30,000 per year.
Guest Experience Lead employer: Away Resorts
Contact Detail:
Away Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Guest Experience Lead role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to guest services and team management. We recommend role-playing with a friend or using online resources to get comfortable with your responses. Confidence is key!
✨Tip Number 3
Showcase your people skills during interviews! Share specific examples of how you've handled customer complaints or motivated a team in the past. This will demonstrate that you’re not just a manager, but a leader who genuinely cares about guest experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you that Guest Experience Lead position!
We think you need these skills to ace Guest Experience Lead
Some tips for your application 🫡
Show Your People Skills: In your application, make sure to highlight your outstanding people skills. We want to see how you connect with guests and your team, so share specific examples of how you've created a welcoming atmosphere in previous roles.
Demonstrate Your Management Experience: Since this role involves leading a team, it's crucial to showcase your prior management experience. Tell us about your leadership style and any successful projects or initiatives you've led that improved guest experiences.
Be Organised: Strong organisational abilities are key for this position. In your application, mention how you manage tasks like team rotas and holiday bookings efficiently. A little insight into your planning process can go a long way!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Away Resorts
✨Know the Company Inside Out
Before your interview, make sure to research Sandy Balls Holiday Village thoroughly. Understand their values, mission, and what makes them stand out in the holiday resort industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your People Skills
As a Guest Experience Lead, your ability to connect with people is crucial. Prepare examples from your past experiences where you've successfully managed a team or resolved customer complaints. Highlighting these skills will demonstrate that you can create a welcoming atmosphere for guests.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Think about how you would handle specific situations, like a guest complaint or a scheduling conflict within your team. Practising these scenarios will help you articulate your thought process and decision-making skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This shows that you’re not just interested in the job, but also in contributing positively to the team and the guest experience.
