At a Glance
- Tasks: Welcome guests, manage check-ins, and ensure a memorable holiday experience.
- Company: Dynamic company transforming the British holiday experience in beautiful Angus countryside.
- Benefits: Weekly pay, discounts on holidays, team events, and career progression opportunities.
- Other info: Flexible hours with potential for growth in a vibrant environment.
- Why this job: Join a fun-loving team and make guests' holidays unforgettable!
- Qualifications: Customer service skills and a positive, outgoing personality are essential.
The predicted salary is between 12 - 13 £ per hour.
We want you to make our guests feel personally welcomed, cared for, and inspired to have their best holiday ever, from the moment they check in to the moment they leave.
We are a dynamic and growing company, shaking up the great British holiday! Set in 650 acres of idyllic Angus countryside, Piperdam combines superb accommodation and award-winning facilities to create the ultimate Scottish Experience.
The nitty gritty of what you’ll be doing:
- Working as part of our team of holiday heroes, you will be helping the Guest Services Manager to run the Guest Services department.
- This will see you spending lots of your time with guests; meeting and greeting them, checking them in, making holiday bookings, and resolving their complaints so that they walk away with a smile.
- If you’re happy to help even when it’s ‘not your job,’ you’re our sort of person.
- Holidays happen at holiday times, so you will need to work your magic on evenings, weekends and bank holidays too.
Skills, experience and qualities you’ll need:
- Customer service skills and experience are a must! Preferably in the hospitality sector.
- Match that with a confident, outgoing personality, incredible organisation skills and a high degree of resilience under pressure.
- You will also be comfortable multi-tasking, working as part of a team and solving problems using your own initiative.
- A key part of your job will be to ensure changeover days are seamless.
- You will have great communication skills, as you will be dealing with different departments and will need to resolve issues, get results and pass on correct information.
It’s about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers.
Nice to have but not essential:
- Experience of using booking systems, especially Parcvu.
What we can offer you:
- This is a flexible role that we can help you fit into your life and it can also lead to other roles and career progression if you want it to.
- We look after you with a great range of benefits, including:
- Discounts on Away Resorts Holidays for you and your friends & family
- On Park Discounts
- Awards and Recognition
- Employee Assistance program
- Team Events
Guest Services Assistant in Dundee employer: Away Resorts
At Away-Resorts, we pride ourselves on being an excellent employer, offering a vibrant work culture that celebrates teamwork and culinary passion. Located in the picturesque New Forest, our Kitchen Team Leader role not only provides competitive benefits such as holiday discounts but also fosters employee growth through continuous development opportunities. Join us to be part of a dynamic team where your contributions are valued and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Assistant in Dundee
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Away Resorts and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Guest Services Assistant in Dundee
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Away Resorts that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Away Resorts.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Away Resorts get a sense of who you are beyond your experience!
How to prepare for a job interview at Away Resorts
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Away Resorts and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
