At a Glance
- Tasks: Lead a team to ensure guests have an unforgettable holiday experience.
- Company: Join a dynamic luxury resort shaking up the Great British holiday scene.
- Benefits: Enjoy discounts on holidays, meals, and career development opportunities.
- Other info: Work in a fun, inclusive environment with great growth potential.
- Why this job: Be the hero who makes guests smile and creates lasting memories.
- Qualifications: Customer service and supervisory skills are essential; hospitality experience preferred.
The predicted salary is between 26000 - 27000 £ per year.
Location: Retallack Resort & Spa, Cornwall
Job Type: Seasonal - Fixed Term Contract
Salary: £13.01 per hour - Paid weekly!
What we need in a nutshell: We want you to make our guests feel personally welcomed, cared for, and inspired to have their best holiday ever, from the moment they check in to the moment they leave.
Who we are? We are a dynamic and growing company, shaking up the Great British holiday. Retallack Resort and Spa is a luxury spa resort and a lively water sports hub, wrapped up in a stunning countryside location close to the North Cornish coast.
Some of the background: We’re not your average holiday company. Our guests come to our UK resorts to experience a world away from their day-to-day. When they are with us, they play crazy games, enjoy show-stopping entertainment and live in the moment. Our job is to surprise and delight them at every turn.
As Guest Services Team Leader, we need you to be the person who delivers delight when they arrive and check in, whenever they need help and, crucially, when they have a complaint (it’s rare, but it happens) in the absence of the Guest Services Manager.
The nitty gritty of what you’ll be doing: Working as part of our slightly bonkers team of holiday heroes, reporting to the Guest Services Manager, you will be supporting them in running the Guest Services department. This will see you spending lots of your time with guests; meeting and greeting them, checking them in, making holiday bookings, and resolving their complaints so that they walk away with a smile. And who knows what else you may find yourself doing. If you’re happy to help even when it’s ‘not your job,’ you’re our sort of person.
One more thing…holidays happen at holiday times, so you will need to work your magic on evenings, weekends and bank holidays too.
Skills, experience and qualities you’ll need:
- Supervisory and Customer service skills and experience are a must! Preferably in the hospitality sector.
- Confident, outgoing personality, incredible organisation skills and a high degree of resilience under pressure.
- Comfortable multi-tasking, working as part of a team and solving problems using your own initiative.
- Great communication skills, as you will be dealing with different departments and will need to resolve issues, get results and pass on correct information.
It’s about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers.
Nice to have but not essential - It would be great if you tick some of these boxes too:
- Experience of using booking systems, especially Parcvu Holiday park experience.
What we can offer you:
- Up to 50% Discounts on Away Resorts holidays – because you deserve amazing getaways too.
- 20% On-park discounts – Enjoy the best of what we offer.
- Team Incentives – Your hard work won’t go unnoticed.
- Holiday Hero Menu – Enjoy delicious meals with discounted food options on-park.
- Help @ Hand Scheme – Wellbeing support when you need it.
- Career Development – We believe in nurturing talent and promoting from within.
Want to join our team? Here’s how to apply: Just click on the Apply Now button and follow the instructions. To find out more about what it’s like to work for Away Resorts, check us out at www.awayresorts.co.uk/careers.
Our promise to you: Holiday Heroes come with all sorts of different super-powers, and we welcome them all! We embrace diversity, inclusion and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination and we’ll forever strive, not just for our product to be unique, but our people too. In short, we want you to bring your whole self to work!
Good Luck!
Guest Services Team Leader in Cornwall employer: Away Resorts
At Retallack Resort & Spa, we pride ourselves on being a vibrant and inclusive employer that values each team member's unique contributions. Our dynamic work culture fosters personal growth and development, offering fantastic benefits such as up to 50% discounts on holidays and a supportive Help @ Hand Scheme for wellbeing. Join us in creating unforgettable experiences for our guests while enjoying a fun-loving atmosphere in the stunning surroundings of Cornwall.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Team Leader in Cornwall
✨Get in Early: Embrace the Seasonal Rush
In hospitality, seasonal hiring can be a bit of a frenzy, so make sure you’re applying early. Keep an eye on when local businesses like cafés and restaurants ramp up for holiday seasons or summer rushes. We can help you stay ahead by tracking application windows—don’t miss out!
✨Join Local Hospitality Groups
Tap into local hospitality communities online or through social media. Groups on Facebook or platforms like MeetUp can be goldmines for seasonal job opportunities. Engage with these communities—join discussions, share your eagerness, and you could snag a gig before it’s even advertised!
✨Show Your Face: Walk-Ins Matter
In hospitality, nothing beats a good ol' walk-in. Visit local establishments and introduce yourself. Bring along a flashy CV and maybe even drop a line about why you’re keen to work there. Sometimes just chatting with the manager can score you an interview on the spot!
✨Use Seasonal Hiring Platforms
Look for platforms that specialise in seasonal positions in the hospitality sector. Websites dedicated to summer jobs or Festival employment can offer unique roles that align with your interests. Don't forget to apply through our website too—companies like Away Resorts are constantly looking for enthusiastic seasonal workers like you!
We think you need these skills to ace Guest Services Team Leader in Cornwall
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service game, your customer service skills are your bread and butter. Make sure your CV highlights any relevant experience you have in restaurants, cafés, or similar environments, emphasizing your ability to handle busy situations and provide excellent service.
Seasonal Availability is Key:Since this is a seasonal role, we're looking for candidates who are flexible with their availability. In your cover letter, mention specific times you’re available during the season and any previous seasonal positions you’ve held. This helps us see you as a perfect fit for this temporary gig!
Culinary Knowledge Can Set You Apart:If you have any culinary certifications or training, be sure to feature them prominently in your application. Knowing your way around a kitchen or having food safety certifications could give you an edge over other candidates when applying for a role at Away Resorts.
Make It Personal:When applying through our website, use your cover letter to share why you’re passionate about working with Away Resorts. Draw on any personal experiences you have in the hospitality scene and how they inspired you to apply for this seasonal role. We love a personal touch!
How to prepare for a job interview at Away Resorts
✨Know Your Menu Inside Out
With a seasonal role in hospitality-food-service, it’s super important to familiarise yourself with the menu. Be ready to chat about your favourite dishes, special ingredients, and any dietary considerations people might have. This shows you're passionate and prepared to provide excellent service right from the start!
✨Brush Up on Your Customer Service Skills
In hospitality, customer service can make or break the experience. Think of scenarios where you've gone the extra mile for a guest, or how you've handled challenges with a smile. Prepare a few stories that highlight your ability to connect with customers, solve problems, and create a welcoming atmosphere.
✨Flexibility is Key
Seasonal roles often require us to be flexible with our hours and responsibilities. During the interview, be prepared to discuss your availability and willingness to adapt. Highlighting your ability to jump into different roles, whether it’s serving or kitchen support, can really set you apart.
✨Showcase Your Team Spirit
Hospitality thrives on teamwork, especially in busy seasons. Prepare to share experiences where you collaborated with colleagues to create a seamless experience for guests. If you've got any examples where you helped to lift team morale during busy shifts, mention them! It’s all about showing that you can contribute positively to the work environment.
