At a Glance
- Tasks: Lead a team to ensure guests have an unforgettable holiday experience.
- Company: Join a dynamic luxury resort shaking up the Great British holiday scene.
- Benefits: Enjoy discounts on holidays, meals, and career development opportunities.
- Other info: Work in a fun, inclusive environment with great growth potential.
- Why this job: Be the hero who makes guests smile and creates lasting memories.
- Qualifications: Customer service and supervisory skills are essential; hospitality experience preferred.
The predicted salary is between 26000 - 27000 £ per year.
Location: Retallack Resort & Spa, Cornwall
Job Type: Seasonal - Fixed Term Contract
Salary: £13.01 per hour - Paid weekly!
What we need in a nutshell: We want you to make our guests feel personally welcomed, cared for, and inspired to have their best holiday ever, from the moment they check in to the moment they leave.
Who we are? We are a dynamic and growing company, shaking up the Great British holiday. Retallack Resort and Spa is a luxury spa resort and a lively water sports hub, wrapped up in a stunning countryside location close to the North Cornish coast.
Some of the background: We’re not your average holiday company. Our guests come to our UK resorts to experience a world away from their day-to-day. When they are with us, they play crazy games, enjoy show-stopping entertainment and live in the moment. Our job is to surprise and delight them at every turn.
As Guest Services Team Leader, we need you to be the person who delivers delight when they arrive and check in, whenever they need help and, crucially, when they have a complaint (it’s rare, but it happens) in the absence of the Guest Services Manager.
The nitty gritty of what you’ll be doing: Working as part of our slightly bonkers team of holiday heroes, reporting to the Guest Services Manager, you will be supporting them in running the Guest Services department. This will see you spending lots of your time with guests; meeting and greeting them, checking them in, making holiday bookings, and resolving their complaints so that they walk away with a smile. And who knows what else you may find yourself doing. If you’re happy to help even when it’s ‘not your job,’ you’re our sort of person.
One more thing…holidays happen at holiday times, so you will need to work your magic on evenings, weekends and bank holidays too.
Skills, experience and qualities you’ll need:
- Supervisory and Customer service skills and experience are a must! Preferably in the hospitality sector.
- Confident, outgoing personality, incredible organisation skills and a high degree of resilience under pressure.
- Comfortable multi-tasking, working as part of a team and solving problems using your own initiative.
- Great communication skills, as you will be dealing with different departments and will need to resolve issues, get results and pass on correct information.
It’s about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers.
Nice to have but not essential - It would be great if you tick some of these boxes too:
- Experience of using booking systems, especially Parcvu Holiday park experience.
What we can offer you:
- Up to 50% Discounts on Away Resorts holidays – because you deserve amazing getaways too.
- 20% On-park discounts – Enjoy the best of what we offer.
- Team Incentives – Your hard work won’t go unnoticed.
- Holiday Hero Menu – Enjoy delicious meals with discounted food options on-park.
- Help @ Hand Scheme – Wellbeing support when you need it.
- Career Development – We believe in nurturing talent and promoting from within.
Want to join our team? Here’s how to apply: Just click on the Apply Now button and follow the instructions. To find out more about what it’s like to work for Away Resorts, check us out at www.awayresorts.co.uk/careers.
Our promise to you: Holiday Heroes come with all sorts of different super-powers, and we welcome them all! We embrace diversity, inclusion and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination and we’ll forever strive, not just for our product to be unique, but our people too. In short, we want you to bring your whole self to work!
Good Luck!
Guest Services Team Leader in Cornwall employer: Away Resorts
At Retallack Resort & Spa, we pride ourselves on being a vibrant and inclusive employer that values each team member's unique contributions. Our dynamic work culture fosters personal growth and development, offering fantastic benefits such as up to 50% discounts on holidays and a supportive Help @ Hand Scheme for wellbeing. Join us in creating unforgettable experiences for our guests while enjoying a fun-loving atmosphere in the stunning surroundings of Cornwall.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Team Leader in Cornwall
✨Tip Number 1
Get to know the company vibe! Before your interview, check out Retallack Resort & Spa's website and social media. Understanding their ethos will help you connect with the team and show you're genuinely interested in being part of their holiday hero squad.
✨Tip Number 2
Practice your people skills! As a Guest Services Team Leader, you'll be the face of the resort. Role-play common guest scenarios with friends or family to boost your confidence in handling check-ins, complaints, and everything in between.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've turned a negative situation into a positive one. This will demonstrate your resilience and ability to keep guests smiling, even when things get tricky.
✨Tip Number 4
Apply through our website! It’s super easy and shows you’re keen on joining the team. Plus, it gives you a chance to explore more about what we offer and how you can fit into our fun-loving, people-centred culture.
We think you need these skills to ace Guest Services Team Leader in Cornwall
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your unique qualities and experiences that make you a great fit for our team.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experience align with the Guest Services Team Leader role. Mention specific examples from your past that demonstrate your customer service skills and ability to handle complaints.
Show Your Passion:We love candidates who are genuinely excited about creating memorable holiday experiences for our guests. Share why you’re passionate about hospitality and how you can contribute to making every guest’s stay unforgettable.
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you can check out more about our company culture while you’re there!
How to prepare for a job interview at Away Resorts
✨Know the Company Inside Out
Before your interview, take some time to explore Retallack Resort & Spa's website and social media. Understand their ethos, values, and what makes them unique in the holiday industry. This will not only help you answer questions but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Guest Services Team Leader, your ability to make guests feel welcomed is crucial. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Think about how you handled complaints or difficult situations, as this will demonstrate your resilience and problem-solving skills.
✨Emphasise Teamwork and Flexibility
Highlight your experience working in teams and your willingness to pitch in wherever needed. The role requires a can-do attitude, especially during busy times. Share stories that illustrate your adaptability and how you thrive in a dynamic environment, as this aligns with the company’s fun-loving ethos.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team culture, guest experiences, or how they handle peak times. This shows you’re not just interested in the job, but also in how you can contribute to making holidays memorable for guests.
