At a Glance
- Tasks: Lead and inspire teams to create unforgettable guest experiences at a stunning resort.
- Company: Join Away Resorts, a trailblazer in the UK holiday park industry.
- Benefits: Enjoy up to 50% off holidays, team incentives, and career development opportunities.
- Other info: Diverse and inclusive workplace where your unique self is celebrated.
- Why this job: Make a real impact on guests' holidays while growing your career in hospitality.
- Qualifications: Experience in hospitality and strong leadership skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Retallack Resort & Spa, Cornwall
Hours of work: Permanent contract – 40 hours per week
Salary: Dependant on Experience
Who are we? Away Resorts are shaking up the industry and setting the new standards for what to expect from a UK Holiday Park. With 27 parks and resorts around the UK, our Parks are jaw dropping not only in its views but also what it offers our Guests. We are famous for our Accommodation, from exclusive units you will only find at Away Resorts, down to our own bespoke scent. Our attention to detail is second to none, so much so, that when our Guests open the door, they go “Wow!” However, what really makes us special is our Team of people making all this happen, we are a growing business and are now on the lookout for a Guest Experience Manager that cares about their Teams and Guests as much as we do!
What we can offer you:
- Up to 50% Discounts on Away Resorts holidays – because you deserve amazing getaways too.
- 20% On-park discounts – Enjoy the best of what we offer.
- Team Incentives – Your hard work won’t go unnoticed.
- Holiday Hero Menu – Enjoy delicious meals with discounted food options on-park.
- Life Insurance – For peace of mind.
- Enhanced Maternity/Paternity Pay – After two years with us, we’ve got you covered.
- Holiday Buy Scheme – Flexibility to suit your lifestyle.
- Help @ Hand Scheme – Wellbeing support when you need it.
- Career Development – We believe in nurturing talent and promoting from within.
What you’ll be doing: You will be responsible for delivering delight to guests at Retallack Resort and Spa, a luxury spa resort with a lively watersports hub, wrapped up in a stunning countryside location. Through clear and consistent leadership, you will be managing and motivating the Accommodation, Maintenance, Security and Guest Services teams to ensure they are equipped and excited to enable our Guests to have the best holiday ever, with the attention to detail that has become synonymous to the standards expected at an Away Resorts destination.
Your responsibilities will include:
- Working closely with the Maintenance Team and Accommodation Team to ensure that all accommodation is sparkling and well-maintained with everything working.
- Ensuring the Guest Services team represent the Park well and have a can-do, problem-solving attitude, ensuring our Guests are looked after and will come back!
- Ensuring the Security Team is running effectively and keeping our Guests feeling safe.
- Managing complaints and monitoring guest feedback, onsite and via social media.
- Managing the maintenance process including purchasing, budgeting, and ensuring timely repairs.
- Managing and motivating your teams, including recruitment, performance reviews, development and all the paperwork that goes with it.
- Analysing trends to build the strategy, policies and procedures that deliver improvements and maximise sales opportunities.
- Managing the P&L for your department.
Skills, experience, and qualities you’ll need: If you can demonstrate the following, we’d love to hear from you:
- A good level of general education with evidence of personal and/or professional development.
- Experience within the hospitality sector or similar within Guest Services, Accommodation or Maintenance.
- Experience of managing heads of departments as well as front-line team members.
- Strong leadership skills: approachable, leading by example and respectful of their team at all times.
- A great communicator and able to accept and act upon feedback.
- Commercially astute and competent with IT and technology.
It’s about your values too. We have a can-do, fun-loving, people-centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers.
Want to join our team? To find out more about what it’s like to work for Away Resorts, check us out at www.awayresorts.co.uk/careers.
Our Promise to You: Holiday Heroes come with all sorts of different super-powers, and we welcome them all! We embrace diversity, inclusion, and equal opportunities. From our investors to our teams, we love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination, and we’ll forever strive not just for our product to be unique but our people too. After all, wouldn’t it be boring if we were all the same? In short, we want you to bring your whole self to work! Good Luck!
Guest Experience Manager in Cornwall employer: Away Resorts
At Away-Resorts, we pride ourselves on being an excellent employer, offering a vibrant work culture that celebrates teamwork and culinary passion. Located in the picturesque New Forest, our Kitchen Team Leader role not only provides competitive benefits such as holiday discounts but also fosters employee growth through continuous development opportunities. Join us to be part of a dynamic team where your contributions are valued and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Manager in Cornwall
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Away Resorts. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Away Resorts
Don't be shy about reaching out to Away Resorts directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Experience Manager in Cornwall
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Away Resorts and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Away Resorts
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
