At a Glance
- Tasks: Lead a vibrant team in delivering exceptional service at our busy bar and restaurant.
- Company: Join the dynamic Retallack Resort & Spa, a luxury holiday destination.
- Benefits: Enjoy up to 50% off holidays, team incentives, and career development opportunities.
- Other info: Embrace diversity and bring your unique self to work!
- Why this job: Be at the heart of the action and make guests' experiences unforgettable.
- Qualifications: Experience in fast-paced F&B environments and a passion for customer service.
The predicted salary is between 27500 - 27500 £ per year.
Location: Retallack Resort & Spa, St Columb Major, Cornwall
Hours of work: Seasonal contract - Variable hours
Pay: £13.26 per hour - Paid Weekly!
What we need in a nutshell
We’re looking for a team leader who loves being where the action is. You’ll be making everything run smoothly, leading shifts, and getting stuck in yourself in our busy onsite The Lookout Bar & Eatery, making sure our guests want to come back again and again.
Who are we?
We are a dynamic and growing company, shaking up the Great British holiday. Retallack Resort and Spa is a luxury spa resort and a lively watersports hub, wrapped up in a stunning countryside location close to the North Cornish coast.
What you’ll be doing
- Leading by example, you’ll be motivating a team of F&B assistants to provide excellent service to customers in our busy bar and restaurant.
- Being at the heart of the action, serving customers, clearing tables, solving problems and leading your team.
- Managing rotas so that we always have the right level of cover.
- Identifying and sharing best practice with team, including upselling effectively.
- Helping to control margins by working alongside the FOH and kitchen teams to control food stock, minimise wastage and manage cleaning and other costs sensibly.
- Dealing with customer complaints and managing performance within your team.
- Helping to build a motivated team of F&B assistants who take pride in delivering delight, even when we’re exceptionally busy.
One more thing…holidays happen at holiday times, so you’ll need to work your magic on bank holidays and weekends too.
Skills, experience and qualities you’ll need
- Previous experience in a fast-paced and busy F&B environment.
- Experience of driving revenue – we can help you with training.
- A problem solver who can manage difficult situations well.
- A champion in delivering excellence in customer service with evidence of previous successes.
- Preferably a level 2 hygiene certificate but this is not a deal breaker as we can do this training on site.
It’s the icing on the cake if you have specific experience on a holiday park, but don’t worry if you don’t, we provide lots of training.
What we can offer you
- Up to 50% Discounts on Away Resorts holidays – because you deserve amazing getaways too.
- 20% On-park discounts – Enjoy the best of what we offer.
- Team Incentives – Your hard work won’t go unnoticed.
- Holiday Hero Menu – Enjoy delicious meals with discounted food options on-park.
- Help @ Hand Scheme – Wellbeing support when you need it.
- Career Development – We believe in nurturing talent and promoting from within.
Want to join our team? Here’s how to apply
Just click on the Apply Now button and follow the instructions. To find out more about what it’s like to work for Away Resorts, check us out at www.awayresorts.co.uk/careers.
Our promise to you
Holiday Heroes come with all sorts of different super-powers, and we welcome them all! After all, wouldn’t it be boring if we were all the same? We embrace diversity, inclusion and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination, and we’ll forever strive not just for our product to be unique but our people too. In short, we want to bring your whole self to work! Good Luck!
Food and Beverage Team Leader in Cornwall employer: Away Resorts
Retallack Resort & Spa is an exceptional employer, offering a vibrant work culture where team leaders can thrive in a dynamic environment. With generous benefits such as up to 50% discounts on holidays and a strong focus on career development, employees are encouraged to grow and excel while enjoying the stunning surroundings of Cornwall. Join us to be part of a diverse team that values individuality and promotes a positive atmosphere for both staff and guests.
StudySmarter Expert Advice🤫
We think this is how you could land Food and Beverage Team Leader in Cornwall
✨Tip Number 1
Get to know the company! Before your interview, check out Retallack Resort & Spa's website and social media. Understanding their vibe and values will help you connect during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice your leadership stories! Think of times when you've motivated a team or solved a tricky problem. Being able to share these experiences will demonstrate your skills and make you stand out as a Food and Beverage Team Leader.
✨Tip Number 3
Be ready to showcase your customer service skills! Prepare examples of how you've handled complaints or gone above and beyond for guests. This is key in the hospitality industry, and it’ll show you’re the right fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the easiest way to get your application in front of us. Plus, it shows you’re keen on joining the team at Retallack Resort & Spa!
We think you need these skills to ace Food and Beverage Team Leader in Cornwall
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the food and beverage industry shine through. We want to see that you love being in a busy environment and are excited about leading a team!
Tailor Your Experience:Make sure to highlight any relevant experience you have in fast-paced F&B settings. We’re looking for problem solvers who can manage tough situations, so share specific examples of how you've done this in the past.
Be Yourself:We value diversity and want to know the real you! Don’t be afraid to let your personality come through in your application. Share what makes you unique and how you can contribute to our vibrant team.
Apply Through Our Website:Remember, the best way to apply is through our website. Just click on the 'Apply Now' button and follow the instructions. It’s super easy, and we can’t wait to hear from you!
How to prepare for a job interview at Away Resorts
✨Know the Venue Inside Out
Before your interview, take some time to familiarise yourself with Retallack Resort & Spa. Understand their offerings, especially The Lookout Bar & Eatery. This will help you speak confidently about how you can contribute to their team and enhance the guest experience.
✨Showcase Your Leadership Skills
Be prepared to discuss specific examples of how you've successfully led a team in a busy environment. Highlight your problem-solving abilities and how you've motivated others to deliver excellent customer service, especially during peak times.
✨Demonstrate Your Customer Service Passion
Since this role is all about providing top-notch service, come ready to share stories that showcase your commitment to customer satisfaction. Discuss any challenges you've faced and how you turned them into positive experiences for guests.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the team dynamics, training opportunities, and how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
