At a Glance
- Tasks: Lead and motivate the accommodation team to ensure sparkling guest-ready spaces.
- Company: Join a dynamic company transforming the Great British holiday experience.
- Benefits: Enjoy competitive pay, pension, health plans, and discounts on holidays.
- Other info: Flexible hours with opportunities for overtime and career growth.
- Why this job: Be part of a senior management team making holidays unforgettable for guests.
- Qualifications: Experience in team management and housekeeping; strong communication skills.
The predicted salary is between 14756 - 14756 £ per year.
Location: St Ives Bay Beach Resort TR27 5BH
Hours of work: Permanent contract – 20 hours per week (overtime available in line with business needs)
Salary: £14,756 pro rata
What we need in a nutshell
We’re looking for an Accommodation Assistant Manager to help lead and motivate the team that cleans, prepares and stocks our accommodation. It’s a high profile role that will also see you deputising for the Accommodation Manager when necessary.
Who are we?
We’re a dynamic and growing company, shaking up the Great British holiday at our award-winning UK resorts. St. Ives Bay Beach Resort has private access to three miles of sandy beach, spectacular sea views, luxury accommodation and excellent facilities, making it one of the best holiday parks in Cornwall and a great place to work.
What you’ll be doing
- You’ll be helping to lead, manage and develop our Accommodation team who prepare accommodation for guests so that it is sparkling and well-equipped, ready for a great holiday.
- Assisting in recruiting, managing and developing the Accommodation team.
- Ensuring our guest accommodation is ready for arrivals to the highest of standards and helping Team Leaders to resolve guest issues in a way that makes everyone feel good.
- Working together with the Accommodation Manager and other managers in the park to deliver an exceptional guest experience.
- Ensuring maintenance works are carried out, cleaning and equipment stocks are sufficient and that the team have the tools, materials and resources to do their jobs well.
- Championing and implementing Health and Safety policies to ensure team and guest safety.
- Deputising for the Accommodation Manager when necessary, taking on responsibility for the accommodation department when the Accommodation Manager is absent.
One more thing…holidays happen at holiday times, so you’ll need to work your magic on bank holidays and weekends too.
Skills, experience and qualities you’ll need
- Good level of general education.
- Experience of managing a team.
- Experience in housekeeping or cleaning and a thorough understanding of the standards required.
- The ability to manage performance issues and situations of conflict assertively and empathetically.
- Good communication skills and able to adapt style to people at all levels.
- Excellent problem-solving skills.
- A proactive mindset and able to make decisions under pressure.
- A friendly and helpful attitude and a strong focus on customer service delivery.
It’s the icing on the cake, but not essential, if you have an NVQ in hospitality, customer services or tourism and have worked in a similar role on a holiday park.
What we can offer you
This is an exciting and varied role as part of our senior management team. We look after you with a great range of benefits, including:
- Competitive Pension
- Bonus Scheme
- Health Cash Plan
- Life Insurance
- Discounts on Away Resorts Holidays
- On Park Discounts
- Awards and Recognition
Want to join our team? Here’s how to apply
Just click on the Apply Now button and follow the instructions. To find out more about what it’s like to work for Away Resorts, check us out at www.awayresorts.co.uk/careers.
Our promise to you
Holiday Heroes come with all sorts of different super-powers, and we welcome them all! After all, wouldn’t it be boring if we were all the same? We embrace diversity, inclusion and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination and we’ll forever strive, not just for our product to be unique, but our people too. In short, we want to bring your whole self to work!
Good Luck!
Assistant Accommodation Manager in Cornwall employer: Away Resorts
At Away Resorts, we pride ourselves on being a dynamic and growing company that offers a vibrant work culture at our stunning St Ives Bay Beach Resort. With private access to beautiful beaches and a commitment to employee development, we provide a range of benefits including competitive pensions, health cash plans, and discounts on holidays, making it an excellent place for those looking to thrive in the hospitality industry while enjoying the breathtaking surroundings of Cornwall.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Accommodation Manager in Cornwall
✨Tip Number 1
Get to know the company! Before your interview, check out their website and social media. Understanding their values and culture will help you connect with the team and show that you're genuinely interested in being part of their dynamic environment.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to team management and customer service. Think of examples from your past experiences that highlight your skills in leading a team and resolving conflicts.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart appearance can set the tone for a positive interaction with your potential future colleagues.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Assistant Accommodation Manager in Cornwall
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application:Make sure to tailor your application to the Assistant Accommodation Manager role. Highlight your relevant experience in managing teams and your understanding of housekeeping standards. We love seeing how your skills match what we need!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points for key achievements and avoid long-winded sentences. We appreciate straightforward communication that gets right to the heart of your experience.
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re following the right process. Plus, you can check out more about our company while you’re there!
How to prepare for a job interview at Away Resorts
✨Know the Company Inside Out
Before your interview, take some time to research St. Ives Bay Beach Resort and Away Resorts. Understand their values, mission, and what makes them unique in the holiday park industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Team Management Skills
As an Assistant Accommodation Manager, you'll be leading a team. Prepare examples of how you've successfully managed and motivated teams in the past. Think about specific situations where you resolved conflicts or improved performance, as these will demonstrate your leadership abilities.
✨Emphasise Customer Service Excellence
Customer service is key in this role. Be ready to discuss how you've gone above and beyond for guests in previous positions. Share stories that highlight your problem-solving skills and friendly attitude, as these qualities are essential for creating exceptional guest experiences.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during your interview. Think about how you would handle various situations, such as a guest complaint or a team performance issue. Practising your responses will help you feel more confident and articulate during the actual interview.
