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For Companies At a Glance
- Tasks: Welcome guests, manage check-ins, and resolve any issues to ensure a fantastic holiday experience.
- Company: Join a fun-loving holiday company that values customer care and teamwork.
- Benefits: Enjoy competitive pay, discounts on holidays, and a great pension plan.
- Why this job: Be part of a vibrant team creating unforgettable holiday memories for guests.
- Qualifications: Customer service experience and a friendly, outgoing personality are essential.
- Other info: Flexible hours with opportunities for career progression in a dynamic environment.
The predicted salary is between 11 - 16 £ per hour.
Location: Cleethorpes Pearl
Hours: Variable - some evenings & weekends required
What we need in a nutshell:
We want you to make our guests feel personally welcomed, cared for, and inspired to have their best holiday ever, from the moment they check in to the moment they leave. Previous customer service or reception experience is required for this role.
Some of the background:
We’re not your average holiday company. Our guests come to our UK resorts to experience a world away from their day-to-day. When they are with us, they play crazy games, enjoy show-stopping entertainment and live in the moment. Our job is to surprise and delight them at every turn.
As a Guest Services Assistant, we need you to be the person who delivers delight when they arrive and check in, whenever they need help and, crucially, when they have a complaint (it’s rare, but it happens).
The nitty gritty of what you’ll be doing:
Working as part of our slightly bonkers team of holiday heroes, you will be helping the Guest Services Manager to run the Guest Services department. This will see you spending lots of your time with guests; meeting and greeting, checking them in, making holiday bookings, and resolving their complaints so that they walk away with a smile, and who knows what else you may find yourself doing. If you’re happy to help even when it’s ‘not your job,’ you’re our sort of person.
One more thing…holidays happen at holiday times, so you will need to work your magic on evenings, weekends and bank holidays too.
Skills, experience and qualities you’ll need:
- Customer service skills and experience are a must! Preferably in the hospitality sector.
- Confident, outgoing personality.
- Incredible organisation skills and a high degree of resilience under pressure.
- Comfortable multi-tasking, working as part of a team and solving problems using your own initiative.
- Great communication skills, as you will be dealing with different departments and will need to resolve issues, get results and pass on correct information.
Nice to have but not essential:
- Experience of using booking systems, especially Parcvu.
- Holiday park experience.
It’s about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers – if that’s fired up your curiosity, have a read about it here and decide if it describes you.
What we can offer you:
This is an exciting and varied role with the opportunity to progress. We look after you with a great range of benefits, including:
- Competitive Pension
- Discounts on Away Resorts Holidays
- On Park Discounts
- Awards and Recognition
Guest Services Assistant in Cleethorpes employer: Away Resorts
Contact Detail:
Away Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Assistant in Cleethorpes
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their slightly bonkers crew.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations, especially complaints. Role-playing these scenarios with a friend can help you feel more confident and ready to impress during the interview.
✨Tip Number 3
Show off your personality! When you apply through our website, let your unique character shine through. We want to see how you can bring fun and positivity to the role, so don’t be afraid to be yourself!
✨Tip Number 4
Be prepared to discuss your experience! Have specific examples ready from your previous roles that highlight your customer service skills and how you've gone above and beyond for guests. This will help us see how you fit into our holiday hero team.
We think you need these skills to ace Guest Services Assistant in Cleethorpes
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your outgoing and fun-loving side. Remember, we’re all about making guests feel welcome and inspired, so a bit of charm goes a long way.
Highlight Relevant Experience: Make sure to mention any previous customer service or reception experience you have. We love seeing how you've made guests feel special in the past, so share those stories! Tailor your application to show how your skills match what we’re looking for.
Be Clear and Concise: Keep your application clear and to the point. We appreciate a well-structured application that’s easy to read. Use bullet points if it helps, and make sure to highlight your key skills and experiences that relate to the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our slightly bonkers team of holiday heroes!
How to prepare for a job interview at Away Resorts
✨Know the Company Vibe
Before your interview, take some time to understand the unique atmosphere of the holiday company. They want someone who embodies their fun-loving, people-centred ethos, so think about how you can demonstrate that in your answers.
✨Show Off Your Customer Service Skills
Since previous customer service experience is a must, prepare specific examples from your past roles where you went above and beyond for a guest. Highlight any situations where you turned a complaint into a positive experience.
✨Be Ready for Multi-tasking
The role requires juggling various tasks, especially during busy times. Think of instances where you've successfully managed multiple responsibilities at once and be ready to share those stories during the interview.
✨Emphasise Team Spirit
This position is all about working as part of a team. Be prepared to discuss how you collaborate with others, support your colleagues, and contribute to a positive work environment. Show them you're not just a lone wolf!
