Assistant Venue Manager

Assistant Venue Manager

Fordingbridge Full-Time 24000 - 30000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Assist in managing food and beverage operations while leading a team to delight guests.
  • Company: Sandy Balls Holiday Village offers unique holiday experiences in the beautiful New Forest.
  • Benefits: Enjoy bonuses, discounts on holidays, and perks like life insurance and team events.
  • Why this job: Join a fun-loving team that values diversity and creates unforgettable holiday memories for guests.
  • Qualifications: Experience in hospitality management and a passion for leading teams is essential.
  • Other info: Be prepared to work during bank holidays as part of the holiday magic!

The predicted salary is between 24000 - 30000 £ per year.

Location: Sandy Balls Holiday Village, Fordingbridge, New Forest

Salary: Up to £30,000 per annum – DOE

Hours: Permanent Contract – 40 Hours per week

What we need, in a nutshell

To assist the F&B Manager & Venue manager in leading a team of Holiday Hero’s to deliver a safe, efficient and profitable food and beverage operation whilst delivering delight to guests.

Who are we?

Sandy Balls Holiday Village is a world away from your day to day, with more trees than you can… well, shake a stick at. We have resident alpacas, a bush-craft school and forest laser tag, along with the usual holiday heroes of cycling and swimming. But New Forest holidays are also about tranquillity, which is why our Retreat spa and cosy, cottage-style lodges and caravans are here to help our guests unwind.

We are a dynamic and growing company, shaking up the Great British holiday. At our amazing UK resorts we pull out all the stops and add the bells and whistles to give our guests the holiday of a lifetime. Find out more about our holiday experience on our website: you’ll be doing

Leading by example, you’ll be assisting the Venue Manager in overseeing all aspects of operation, ensuring guests receive a Market Leading level of service. To support leading and developing our Team Leaders and team members who consistently showcase our core values of being Amazing, Attentive, Lovers.

This includes:

  • Lead shifts and take control of day-to-day operation.
  • Ensure FOH and BOH standards are maintained and ensure team are suitably deployed and organised to complete required tasks.
  • Deliver a service operation that exceeds our NPS target. Keep up to date with TripAdvisor comments and scores and communicate to wider team.
  • Drive Revenue across all areas.
  • Control of food margins through effective stock management and work alongside front of house and kitchen team to ensure effective stock controls.
  • Maintain control of cleaning and disposable costs in line with budget, ensuring Health and Food Hygiene standards are maintained.
  • Support Venue Manager and F&B Manager in development of team and provide coaching and support.
  • Maintain all systems, procedures and documentation needed to conform to Health and Safety.
  • Ensure all accident and incident reporting is completed in full with sufficient evidence. Be able to explain and train process to wider team
  • Skills, experience and qualities you’ll need

    We are looking for an Assistant Venue Manager that can help create an environment where a team thrive, and our guests can sit back and take away memories that will last a lifetime:

  • Manage, lead, train and motivate a team to deliver delight
  • Support and oversee the smooth running of the bar and restaurant, the preparation for service, as well as overseeing service and supervising the after-service duties.
  • Maximise sales whilst driving profitable growth with care and flair
  • Carryout regular stock takes and order, as necessary.
  • Handle deliveries and ensure health and safety regulations are always enforced
  • Oversee and contribute to any project work as part of the upcoming development
  • It’s about your values too. We have a can-do, fun-loving, people-centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers – have a read about it on and decide if it describes you.

    One more thing…holidays happen at holiday times, so you will need to work your magic on bank holidays too.

    What we can offer you

  • Bonus Scheme
  • Discounted Employee Benefit – Perkbox
  • Enhanced Family Benefit
  • Life Insurance
  • Discounts on Away Resorts Holidays for you and your friends & family
  • On Park Discounts
  • Awards and recognition
  • Team Events
  • Our Promise to You

    Holiday Heroes come with all sorts of different super-powers, and we welcome them all!

    We embrace diversity, inclusion and equal opportunities. From our investors to our teams we love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination, and we’ll forever strive not just for our product to be unique but our people too. Afterall, wouldn’t it be boring if we were all the same? In short, we want to bring your whole self to work!

    Assistant Venue Manager employer: Away Resorts

    At Sandy Balls Holiday Village, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates diversity and inclusion. As an Assistant Venue Manager, you'll enjoy competitive benefits including a bonus scheme, discounted holidays, and opportunities for personal growth while working in the stunning New Forest, surrounded by nature and unique experiences. Join our team of Holiday Heroes and help create unforgettable memories for our guests in a fun-loving, people-centred environment.
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    Contact Detail:

    Away Resorts Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Assistant Venue Manager

    ✨Tip Number 1

    Familiarise yourself with the unique offerings of Sandy Balls Holiday Village. Understanding the specific attractions, like the bush-craft school and resident alpacas, will help you connect with the team and guests, showcasing your enthusiasm for the role.

    ✨Tip Number 2

    Demonstrate your leadership skills by preparing examples of how you've successfully managed a team in a fast-paced environment. Highlighting your ability to motivate and train staff will resonate well with the hiring managers.

    ✨Tip Number 3

    Research the company's core values: Amazing, Attentive, Lovers. Be ready to discuss how your personal values align with these during any interviews or conversations, as cultural fit is crucial for this role.

    ✨Tip Number 4

    Prepare to discuss your experience with stock management and health and safety regulations. Being able to articulate your knowledge in these areas will demonstrate your readiness to take on the responsibilities of the Assistant Venue Manager.

    We think you need these skills to ace Assistant Venue Manager

    Leadership Skills
    Team Management
    Customer Service Excellence
    Food and Beverage Knowledge
    Stock Management
    Health and Safety Compliance
    Budget Management
    Communication Skills
    Problem-Solving Skills
    Training and Development
    Sales Maximisation
    Attention to Detail
    Time Management
    Adaptability

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV highlights relevant experience in food and beverage management, team leadership, and customer service. Use keywords from the job description to demonstrate that you understand the role.

    Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to lead a team. Mention specific examples of how you've exceeded customer expectations or improved operations in previous roles.

    Showcase Your Values: In your application, reflect on the company’s core values of being Amazing, Attentive, and Lovers. Provide examples of how you embody these values in your work and interactions with guests and colleagues.

    Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.

    How to prepare for a job interview at Away Resorts

    ✨Show Your Leadership Skills

    As an Assistant Venue Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you motivate and train team members. Share specific examples of how you've successfully managed a team in the past.

    ✨Understand the Business

    Familiarise yourself with Sandy Balls Holiday Village and its unique offerings. Research their food and beverage operations, guest services, and any recent reviews on platforms like TripAdvisor. This knowledge will help you demonstrate your genuine interest in the role.

    ✨Emphasise Customer Service

    The role focuses heavily on delivering exceptional guest experiences. Prepare to discuss how you would ensure high service standards and handle guest feedback. Highlight any relevant experience in hospitality or customer service roles.

    ✨Be Ready for Scenario Questions

    Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios related to team management, stock control, or guest complaints, and prepare your responses to showcase your critical thinking and decision-making abilities.

    Assistant Venue Manager
    Away Resorts
    Location: Fordingbridge
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    • Assistant Venue Manager

      Fordingbridge
      Full-Time
      24000 - 30000 £ / year (est.)
    • A

      Away Resorts

      200-500
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