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- Tasks: Deliver exceptional service to homeowners and ensure their needs are met.
- Company: Tattershall Lakes, a vibrant holiday park in the Lincolnshire countryside.
- Benefits: Competitive salary, discounts on holidays, team incentives, and career development.
- Other info: Join a diverse team that values inclusion and personal growth.
- Why this job: Be the friendly face that makes holidays unforgettable for families and couples.
- Qualifications: People skills and a positive attitude; experience is a plus but not essential.
The predicted salary is between 26507 - 26507 ÂŁ per year.
To ensure the best possible owner experience, we are looking for an aftersales administrator. You will be the person who delivers delight to new and existing homeowners, being the first and main point of contact for all their needs.
What we can offer you:
- Pension scheme – Plan for your future.
- Up to 50% Discounts on Away Resorts holidays – because you deserve amazing getaways too.
- 20% On-park discounts – Enjoy the best of what we offer.
- Team Incentives – Your hard work won’t go unnoticed.
- Holiday Hero Menu – Enjoy delicious meals with discounted food options on-park.
- Life Insurance – For peace of mind.
- Enhanced Maternity/Paternity Pay – After two years with us, we’ve got you covered.
- Holiday Buy Scheme – Flexibility to suit your lifestyle.
- Help @ Hand Scheme – Wellbeing support when you need it.
- Career Development – We believe in nurturing talent and promoting from within.
Who are we?
Nestled in the stunning Lincolnshire countryside, Tattershall Lakes is a 400-acre lakeside paradise bursting with life and adventure. From paddleboarding to jet skis, waterskiing, fishing, aqua park, archery, high ropes, zip wire, an indoor and outdoor “lido” pool. We also have 5 different bars and restaurants including a rooftop bar overlooking our stunning waterskiing lake and an over 18's cocktail bar/venue. Add that to our live entertainment offering and special event weekends including our “Rock the Lakes weekend” and a full offering of events every week in the summer holidays. Our resort is a haven for families, couples, and their four-legged friends and for those that wish can simply kick back and enjoy the tranquillity; there is literally something for everyone.
What you’ll be doing:
- You will be reporting to the Owners Experience Manager; you will be the friendly face of our Aftersales sales department to our existing and new owners.
- You will work alongside our internal teams assisting contractors and manufacturers gain access and approval for any works to be carried out to the holiday homes on the park.
- Carry out pre-delivery inspections on all holiday homes.
- Provide an efficient after service to our new and existing holiday homeowners.
- Reporting, processing and checking all jobs are completed within a timescale.
- Liaising with manufacturers, contractors and internal teams to ensure jobs identified are resolved to meet customers’ expectations.
- Use the park's internal operating system for logging of jobs and checking accounts.
- Liaising with the owners regarding outstanding balances, gas checks, insurance and electric tests.
- Raising purchase orders, ordering parts and chasing until parts are delivered.
- Communication is the key point, ensuring that owners are kept updated on any jobs that are in process until the job is completed.
Skills, experience and qualities you’ll need:
- First and foremost, you will be a people person. You will have a talent for making people feel special, whether it’s having the ability to genuinely listen to our owners and building long term relationships, remembering the details that matter to them.
- Experience would be advantageous but full training will be given for the role.
- You’ll be a genuine team player, as you have an important role in helping the sales team reach their targets.
- You will also be one of those positive people who set out to solve problems and put forward new ideas.
- It’s about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers.
Our Promise to You:
Holiday Heroes come with all sorts of different superpowers, and we welcome them all! We embrace diversity, inclusion, and equal opportunities. From our investors to our teams, we love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination, and we’ll forever strive not just for our product to be unique but our people too. After all, wouldn’t it be boring if we were all the same? In short, we want you to bring your whole self to work!
Want to join our team? Here’s how to apply:
Click HERE. If you’re new to our website we’ll prompt you to register. If you’ve already registered, you can simply log in. Then complete your details and send us your best version of you. Good Luck!
Aftersales Administrator employer: Away Resorts
Contact Detail:
Away Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Administrator
✨Tip Number 1
Get to know the company! Before your interview, dive into Tattershall Lakes' vibe. Check out their social media and website to understand their culture and values. This will help you connect with them during your chat.
✨Tip Number 2
Practice your people skills! As an Aftersales Administrator, you'll be the friendly face for homeowners. Role-play common scenarios with a mate to boost your confidence in handling customer queries and building relationships.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you’ve tackled challenges or improved processes. This will demonstrate your proactive attitude and fit with their can-do ethos.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot them a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s just good manners!
We think you need these skills to ace Aftersales Administrator
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us how you connect with people and make them feel special.
Tailor Your Application: Make sure to tailor your application to the Aftersales Administrator role. Highlight any relevant experience or skills that align with what we’re looking for, especially your ability to build relationships and solve problems.
Be Clear and Concise: Keep your application clear and to the point. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team. Avoid fluff and focus on what matters!
Apply Through Our Website: Don’t forget to apply through our website! It’s super easy – just register or log in, fill out your details, and send us your best version of you. We can’t wait to hear from you!
How to prepare for a job interview at Away Resorts
✨Know the Company Inside Out
Before your interview, take some time to research Tattershall Lakes Country Park. Familiarise yourself with their offerings, values, and the overall vibe of the resort. This will not only help you answer questions more effectively but also show your genuine interest in becoming part of their team.
✨Showcase Your People Skills
As an Aftersales Administrator, being a people person is crucial. Prepare examples from your past experiences where you've successfully built relationships or resolved conflicts. Highlight your ability to listen and make others feel valued, as this aligns perfectly with the role's requirements.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've tackled challenges or come up with innovative solutions. The company values a can-do attitude, so be ready to discuss how you approach problems and contribute positively to a team environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, or company culture. This shows that you're not just interested in the job, but also in how you can fit into their ethos of being attentive and amazing.