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- Tasks: Lead and motivate the accommodation team to ensure sparkling guest experiences.
- Company: Join a dynamic luxury resort shaking up the Great British holiday scene.
- Benefits: Enjoy competitive salary, pension, bonuses, and discounts on holidays.
- Why this job: Make a real impact in a vibrant environment while developing your leadership skills.
- Qualifications: Experience in team management and a passion for customer service.
- Other info: Embrace diversity and bring your unique self to work!
The predicted salary is between 24000 - 32000 £ per year.
Location: Retallack Resort & Spa, St Columb, Cornwall
Hours of work: 40 per week
Salary: Up to £28,000 per annum- DOE
What we need in a nutshell
We’re looking for an Accommodation Assistant Manager to help lead and motivate the team that cleans, prepares and stocks our accommodation. It’s a high profile role that will also see you deputising for the Accommodation Manager when necessary.
Who are we?
We are a dynamic and growing company, shaking up the Great British holiday. Retallack Resort and Spa is a luxury spa resort and a lively water sports hub, wrapped up in a stunning countryside location close to the North Cornish coast.
What you’ll be doing
You’ll be helping to lead, manage and develop our Accommodation team who prepare accommodation for guests so that it is sparkling and well-equipped, ready for a great holiday. This includes:
- Assisting in recruiting, managing and developing the Accommodation team
- Ensuring our guest accommodation is ready for arrivals to the highest of standards and helping Team Leaders to resolve guest issues in a way that makes everyone feel good
- Working together with the Accommodation Manager and other managers in the park to deliver an exceptional guest experience
- Ensuring maintenance works are carried out, cleaning and equipment stocks are sufficient and that the team have the tools, materials and resources to do their jobs well
- Championing and implementing Health and Safety policies to ensure team and guest safety
- Deputising for the Accommodation Manager when necessary, taking on responsibility for the accommodation department when the Accommodation Manager is absent
- Working on bank holidays and weekends as required
Skills, experience and qualities you’ll need
We are looking for someone who is great at managing and motivating a team and who can demonstrate the following:
- Good level of general education
- Experience of managing a team
- Experience in housekeeping or cleaning and a thorough understanding of the standards required
- The ability to manage performance issues and situations of conflict assertively and empathetically
- Good communication skills and able to adapt style to people at all levels
- Excellent problem-solving skills
- A proactive mindset and able to make decisions under pressure
- A friendly and helpful attitude and a strong focus on customer service delivery
It’s the icing on the cake, but not essential, if you have an NVQ in hospitality, customer services or tourism and have worked in a similar role on a holiday park.
What we can offer you
This is an exciting and varied role as part of our senior management team. We look after you with a great range of benefits, including:
- Competitive Pension
- Bonus Scheme
- Perkbox membership
- Life Insurance
- Discounts on Away Resorts Holidays for you and your family & friends
- On Park Discounts
- Awards and Recognition
- Team Events
Our promise to you
Holiday Heroes come with all sorts of different super-powers, and we welcome them all! After all, wouldn’t it be boring if we were all the same? We embrace diversity, inclusion and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination and we’ll forever strive, not just for our product to be unique, but our people too. In short, we want to bring your whole self to work!
Accommodation Assistant manager employer: Away Resorts
Contact Detail:
Away Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accommodation Assistant manager
✨Tip Number 1
Get to know the company! Before your interview, check out Retallack Resort & Spa's website and social media. Familiarise yourself with their values and what makes them unique. This will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! As an Accommodation Assistant Manager, you'll be leading a team and dealing with guests. Think of examples from your past experiences where you've successfully managed a team or resolved conflicts. This will help you shine during the interview.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss how you've tackled challenges in previous roles. Whether it's managing performance issues or ensuring guest satisfaction, having specific examples will demonstrate your proactive mindset.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which are key qualities we look for in our team members.
We think you need these skills to ace Accommodation Assistant manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re excited about leading a team and creating amazing experiences for our guests.
Tailor Your CV: Make sure your CV highlights relevant experience in managing teams and housekeeping. We love seeing how your skills match what we need, so don’t be shy about showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences are easy to spot. Remember, we’re looking for someone who can communicate effectively!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Retallack Resort & Spa.
How to prepare for a job interview at Away Resorts
✨Know the Company Inside Out
Before your interview, take some time to research Retallack Resort & Spa. Understand their values, mission, and what makes them unique in the holiday industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Team Management Skills
As an Accommodation Assistant Manager, you'll be leading a team. Prepare examples of how you've successfully managed and motivated teams in the past. Think about specific challenges you've faced and how you resolved them, as this will demonstrate your leadership abilities.
✨Emphasise Customer Service Excellence
Since the role focuses on delivering exceptional guest experiences, be ready to discuss your approach to customer service. Share stories that highlight your problem-solving skills and how you've handled guest issues in a way that left everyone feeling good.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during your interview. Think about situations where you had to make decisions under pressure or manage conflicts within a team. Practising these scenarios will help you articulate your thought process and decision-making skills clearly.