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For Companies At a Glance
- Tasks: Lead a dynamic leisure team and create unforgettable guest experiences.
- Company: Join a vibrant company transforming UK holidays at award-winning resorts.
- Benefits: Enjoy competitive pay, job satisfaction, and a fun work environment.
- Why this job: Be part of an exciting team while ensuring safety and enjoyment for all guests.
- Qualifications: Must hold NPLQ and First Aid certificates; great communication skills required.
- Other info: Flexible hours with opportunities for growth in a fast-paced setting.
The predicted salary is between 24000 - 36000 £ per year.
Location: Cleethorpes Pearl Holiday Park
Hours of work: Seasonal Contract - Variable hours
What we need in a nutshell:
We are looking for dynamic, determined, enthusiastic people who thrive in providing memorable guest experiences and want to be part of developing the Leisure team in supervising, controlling and ensuring the safety of customers at all times in the centre, particularly in the swimming pool environment. You will provide the highest standard of customer service to all users of the centre.
Your role will be to assist in operating the leisure centre to achieve maximum sales whilst keeping the customer experience intact by having motivated and skilled staff who deliver a delightful customer experience and excellent levels of cleanliness.
In partnership with the Leisure Manager, Leisure Duty Manager and other team leaders you will:
- Actively market and promote the business, continually seeking opportunities to increase sales and improve customer service.
- Effectively supervise, train & motivate all team members whilst on duty to ensure the efficient and effective operation of the centre, maintaining excellent levels of customer care that promote and reflect the image of the centre.
- Maintain and develop the highest levels of service & safety within the leisure centre.
- Be responsible for the security of facilities, Centre presentation cleanliness and maintenance, plant operation, water quality testing, stock replenishment and ensure normal operating procedures and emergency action plans are implemented as required.
- Organise and run activities such as archery, axe throwing and tie dye.
- Process financial transactions and cash reconciliation and accept bookings in compliance with regulations.
- Carry out any other duties specified by Centre Management to ensure the effective operation of the Centre's service including emergency action plans and procedures.
- Ensure a high standard of cleanliness is maintained throughout the centre in accordance with cleaning schedules and standards.
- Monitor and maintain the safety and welfare of customers and staff, ensuring correct behaviour and use by customers and staff of the Centre.
This is only a guide to the range of duties involved. The post holder will need to be flexible and adaptable in order to respond to other duties that may be required from time to time and the changes and development within Retallack Resort & Spa.
One more thing... holidays happen at holiday times, so you will need to work your magic on bank holidays and weekends too.
Skills, experience and qualities you'll need:
- To hold a current valid NPLQ and a First Aid at Work certificate, as well as experience in backwashing and COSHH.
- A good standard of education, ideally to GCSE standard or equivalent.
- Ability to work well under pressure and be a good communicator.
- Attention to detail and high standards.
Desirable:
- Pool Plant Operator (PPO), National Pool Management Qualification (NPMQ) or equivalent, Fire Warden training.
It's about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, captured by our holiday heroes' mantra of Attentive Amazing Lovers – if that has fired up your curiosity, have a read about it here and decide if it describes you.
In exchange for your loyalty and hard work we offer an excellent salary, high job satisfaction in a fast-moving environment with a business that is continually developing and evolving.
Want to join our team? Here's how to apply:
Just click on the Apply Now button and follow the instructions. To find out more about what it's like to work for Away Resorts, check us out at www.awayresorts.co.uk/careers.
Leisure Team Leader in Worksop employer: Away Resorts Ltd
Contact Detail:
Away Resorts Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Team Leader in Worksop
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Retallack Resort and Spa. Understand their values and what makes them tick. This way, you can tailor your answers to show how you fit right in with their fun-loving, people-centred ethos.
✨Tip Number 2
Show off your skills! When you're chatting with the hiring team, highlight any relevant experience you have, especially in customer service or leisure management. Share specific examples of how you've created memorable experiences for guests in the past.
✨Tip Number 3
Be enthusiastic! Your passion for providing excellent customer service should shine through. Let them see your excitement about the role and how you can contribute to making the leisure centre a fantastic place for guests.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets directly to us. Plus, it shows you’re serious about joining the team at Away Resorts. Don’t miss out on this opportunity!
We think you need these skills to ace Leisure Team Leader in Worksop
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for providing memorable guest experiences shine through. We want to see that you're excited about the role and ready to bring your dynamic energy to our Leisure team!
Tailor Your Application: Make sure to customise your application to highlight relevant skills and experiences that match the job description. We love seeing how your background aligns with our values and the specific requirements of the Leisure Team Leader position.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you can find more info about what it’s like to work at Away Resorts while you’re there!
How to prepare for a job interview at Away Resorts Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Retallack Resort and Spa. Understand their values, mission, and what makes them unique in the holiday industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Leisure Team Leader, providing excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you can create memorable experiences, especially in a leisure or hospitality setting.
✨Demonstrate Leadership Qualities
Since you'll be supervising and motivating a team, think of specific instances where you've successfully led a group. Discuss your approach to training and motivating staff, and how you ensure safety and cleanliness in a busy environment like a leisure centre.
✨Be Ready for Practical Scenarios
Expect to face situational questions or even practical assessments during your interview. Brush up on your knowledge of pool safety, emergency procedures, and customer interaction scenarios. Being prepared to discuss these topics will show that you're ready to handle the responsibilities of the role.
