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- Tasks: Welcome guests, manage bookings, and ensure a seamless holiday experience.
- Company: Join a dynamic luxury resort shaking up the Great British holiday scene.
- Benefits: Earn £12.71 per hour, enjoy discounts, and participate in team events.
- Other info: Flexible hours with opportunities for growth in a vibrant environment.
- Why this job: Be part of a fun-loving team making holidays unforgettable for guests.
- Qualifications: Customer service experience and a positive, outgoing personality are essential.
The predicted salary is between 25000 - 25000 £ per year.
Location: Retallack Resort & Spa, Winnards Perch, St Columb, Cornwall, TR9 6DE
Hours of work: Seasonal contract - Up to full-time hours available - Includes weekends
Salary: £12.71 per hour - Paid Weekly!
About the Company: We are a dynamic and growing company, shaking up the Great British holiday. Retallack Resort and Spa is a luxury spa resort and a lively water sports hub, wrapped up in a stunning countryside location close to the North Cornish coast.
Overview: We want you to make our guests feel personally welcomed, cared for, and inspired to have their best holiday ever, from the moment they check in to the moment they leave. Previous customer service or reception experience is required for this role.
Key Responsibilities:
- Working as part of our slightly bonkers team of holiday heroes, you will be helping the Guest Services Manager to run the Guest Services department.
- This will see you spending lots of your time with guests; meeting and greeting, checking them in, making holiday bookings, and resolving their complaints so that they walk away with a smile.
- If you’re happy to help even when it’s not your job, you’re our sort of person.
- Holidays happen at holiday times, so you will need to work your magic on evenings, weekends and bank holidays too.
Skills, Experience and Qualities:
- Customer service skills and experience are a must! Preferably in the hospitality sector.
- Confident, outgoing personality, incredible organisation skills and a high degree of resilience under pressure.
- Comfortable multi-tasking, working as part of a team and solving problems using your own initiative.
- A key part of your job will be to ensure changeover days are seamless.
- Great communication skills, as you will be dealing with different departments and will need to resolve issues, get results and pass on correct information.
It’s about your values too. We have a can-do, fun-loving, people-centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers.
Nice to Have: Experience of using booking systems, especially Parcvu Holiday park experience.
Benefits:
- Competitive Pension
- Discounts on Away Resorts Holidays for you and your friends & family
- On Park Discounts
- Awards and Recognition
- Perkbox membership
- Employee Assistance program
- Team Events
EEO Statement: Holiday Heroes come with all sorts of different super-powers, and we welcome them all! We embrace diversity, inclusion and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination and we’ll forever strive not just for our product to be unique but our people too. In short, we want to bring your whole self to work!
Receptionist in Woodhall Spa employer: Away Resorts Ltd
Contact Detail:
Away Resorts Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Woodhall Spa
✨Tip Number 1
Get to know the company vibe! Before you step into that interview, check out Retallack Resort & Spa's social media and website. Understanding their ethos and what makes them tick will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a receptionist, you'll be the face of the resort. Role-play common scenarios with friends or family, like checking in guests or handling complaints. This will boost your confidence and help you shine during the real deal.
✨Tip Number 3
Be ready to showcase your multi-tasking magic! Think of examples from your past experiences where you juggled multiple tasks successfully. This will demonstrate your ability to handle the busy environment at the resort, especially during peak times.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Receptionist in Woodhall Spa
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your confident and outgoing side. Remember, we’re looking for someone who fits right in with our fun-loving team!
Tailor Your Experience: Make sure to highlight any previous customer service or reception experience you have. We love seeing how your skills match up with what we need, so be specific about your past roles and how they’ve prepared you for this position at Retallack Resort & Spa.
Be Clear and Concise: Keep your application clear and to the point. We appreciate a well-structured application that gets straight to the good stuff. Use bullet points if it helps, and make sure to proofread for any typos – we want to see your attention to detail!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and what we stand for!
How to prepare for a job interview at Away Resorts Ltd
✨Know the Company
Before your interview, take some time to research Retallack Resort & Spa. Understand their ethos, values, and what makes them unique in the holiday industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their slightly bonkers team.
✨Showcase Your Customer Service Skills
Since previous customer service experience is a must, be ready to share specific examples from your past roles. Think about times when you went above and beyond for a guest or resolved a tricky situation. This will demonstrate your ability to make guests feel welcomed and cared for, which is key for this role.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various situations, like a guest complaint or a busy check-in period. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure. This will show that you can think on your feet and maintain a positive attitude.
✨Embrace the Fun-loving Ethos
Retallack Resort & Spa values a fun-loving, people-centred approach. During your interview, let your personality shine through! Share your enthusiasm for hospitality and how you embody the 'Attentive Amazing Lovers' mantra. This will help you connect with the interviewers and show that you’re a great fit for their team.