At a Glance
- Tasks: Lead a team to ensure guests have an unforgettable holiday experience.
- Company: Join a vibrant resort that’s redefining the Great British holiday.
- Benefits: Enjoy discounts on holidays, meals, and health support.
- Other info: Dynamic team environment with opportunities for career growth.
- Why this job: Be a holiday hero and create lasting memories for guests.
- Qualifications: Must have supervisory and customer service skills, preferably in hospitality.
The predicted salary is between 27000 - 28000 £ per year.
Location and Contract: Retallack Resort & Spa, Cornwall Seasonal – Fixed Term Contract
Salary: £13.01 per hour, paid weekly.
Overview: We want you to make our guests feel personally welcomed, cared for, and inspired to have their best holiday ever, from the moment they check in to the moment they leave.
About the Company: We are a dynamic and growing company, shaking up the Great British holiday. Retallack Resort and Spa is a luxury spa resort and a lively water sports hub, wrapped up in a stunning countryside location close to the North Cornish coast.
Role Summary: As Guest Services Team Leader, you will deliver delight when guests arrive and check in, help them whenever they need assistance, and handle complaints (rare) in the absence of the Guest Services Manager.
Responsibilities:
- Working as part of our slightly bonkers team of holiday heroes, reporting to the Guest Services Manager, you will support the Guest Services department.
- You will spend much of your time with guests: meeting and greeting them, checking them in, making holiday bookings, and resolving complaints so they leave with a smile.
- Help with duties that fall outside your direct scope if needed.
- Work during evenings, weekends and bank holidays because holidays happen at holiday times.
Qualifications:
- Supervisory and customer service skills and experience are a must, preferably in the hospitality sector.
- Confident, outgoing personality, outstanding organisational skills, and high resilience under pressure.
- Comfortable with multi‑tasking, teamwork, and problem solving with initiative.
- Ensure seamless changeover days; hold excellent communication skills across departments to resolve issues and pass on correct information.
Nice to have: Experience of using booking systems, especially Parcvu Holiday park experience.
Benefits:
- Up to 50% discounts on Away Resorts holidays
- 20% on‑park discounts
- Team incentives
- Holiday Hero Menu – discounted meals on‑park
- Health & Wellbeing support
- Career development – nurturing talent and promoting from within
Equal Opportunity: Holiday Heroes come with all sorts of different super‑powers, and we welcome them all! We embrace diversity, inclusion and equal opportunities. We’ll never accept any form of discrimination and we’ll forever strive to make our people as unique as our product. Bring your whole self to work!
Guest Services Team Leader in Woodhall Spa employer: Away Resorts Ltd
Retallack Resort & Spa is an exceptional employer, offering a vibrant work culture where every team member is valued as a 'holiday hero'. Located in the picturesque Cornwall countryside, employees enjoy generous benefits including up to 50% discounts on holidays, career development opportunities, and a supportive environment that embraces diversity and inclusion. Join us to create unforgettable experiences for our guests while growing your own skills in a dynamic and fun setting.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Team Leader in Woodhall Spa
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Retallack Resort & Spa. Understand their values and what makes them unique. This will help you connect with the team and show that you're genuinely interested in being part of their slightly bonkers crew.
✨Tip Number 2
Practice your people skills! As a Guest Services Team Leader, you'll be the face of the resort. Role-play common scenarios with friends or family, like checking guests in or handling complaints. The more comfortable you are, the better you'll shine during the real deal!
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've successfully managed multiple tasks in previous roles. Whether it’s juggling bookings or coordinating with other departments, demonstrating your ability to keep everything running smoothly will impress the hiring team.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which are key traits for a role where making guests feel welcome is top priority.
We think you need these skills to ace Guest Services Team Leader in Woodhall Spa
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and the company. Remember, we’re all about making guests feel welcome, so a friendly tone goes a long way.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer service or hospitality. We love seeing how your past roles have prepared you for being a Guest Services Team Leader. Be specific about your achievements and how they relate to what we do at Retallack Resort & Spa.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out. Remember, we’re busy holiday heroes too!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do and our amazing team culture.
How to prepare for a job interview at Away Resorts Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Retallack Resort & Spa. Understand their values, what makes them unique, and their approach to guest services. This will not only impress your interviewers but also help you align your answers with their ethos.
✨Showcase Your Customer Service Skills
As a Guest Services Team Leader, your ability to handle guests with care is crucial. Prepare examples from your past experiences where you’ve gone above and beyond for customers or resolved complaints effectively. This will demonstrate your suitability for the role.
✨Demonstrate Team Spirit
Highlight your teamwork skills during the interview. Share stories that showcase how you’ve collaborated with others in high-pressure situations. Since this role involves working closely with a 'slightly bonkers team', showing that you can fit into their dynamic will be key.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might encounter as a Guest Services Team Leader and how you would address them. Practising these scenarios will help you respond confidently.
