At a Glance
- Tasks: Welcome guests and ensure they have the best holiday experience possible.
- Company: Join a dynamic luxury resort and water sports hub in beautiful Cornwall.
- Benefits: Earn £12.71 per hour, enjoy discounts on holidays, and receive career development support.
- Other info: Flexible hours with opportunities for growth in a diverse and inclusive environment.
- Why this job: Be part of a fun-loving team and make lasting memories for guests.
- Qualifications: Customer service experience and a friendly, outgoing personality are essential.
The predicted salary is between 12.71 - 12.71 £ per hour.
Location: Retallack Resort & Spa, Winnards Perch, St Columb, Cornwall, TR9 6DE
Hours of work: Seasonal contract - Up to full-time hours available - Includes weekends
Salary: £12.71 per hour - Paid Weekly!
Who we are?
We are a dynamic and growing company, shaking up the Great British holiday. Retallack Resort and Spa is a luxury spa resort and a lively water sports hub, wrapped up in a stunning countryside location close to the North Cornish coast.
What We Need In a Nutshell
We want you to make our guests feel personally welcomed, cared for, and inspired to have their best holiday ever, from the moment they check in to the moment they leave. Previous customer service or reception experience is required for this role.
What You’ll Be Doing
Working as part of our slightly bonkers team of holiday heroes, you will be helping the Guest Services Manager to run the Guest Services department. This will see you spending lots of your time with guests; meeting and greeting, checking them in, making holiday bookings, and resolving their complaints so that they walk away with a smile. If you’re happy to help even when it’s ‘not your job,’ you’re our sort of person. One more thing… holidays happen at holiday times, so you will need to work your magic on evenings, weekends and bank holidays too.
Skills, Experience And Qualities You’ll Need
- Customer service skills and experience are a must! Preferably in the hospitality sector.
- Confident, outgoing personality.
- Incredible organisation skills and a high degree of resilience under pressure.
- Comfortable multi-tasking, working as part of a team and solving problems using your own initiative.
- Great communication skills.
Nice To Have But Not Essential
- Experience of using booking systems, especially Parcvu.
- Holiday park experience.
What We Can Offer You
- Up to 50% Discounts on Away Resorts holidays.
- 20% On-park discounts.
- Team Incentives.
- Holiday Hero Menu.
- Help @ Hand Scheme.
- Career Development.
Our promise to you
Holiday Heroes come with all sorts of different super-powers, and we welcome them all! We embrace diversity, inclusion and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination and we’ll forever strive not just for our product to be unique but our people too. In short, we want to bring your whole self to work!
Guest Services Assistant in Woodhall Spa employer: Away Resorts Ltd
Away Resorts Ltd offers an exciting opportunity for a Seasonal Kitchen Assistant at Tattershall Lakes, where you can thrive in a vibrant and fast-paced environment. With a strong focus on employee growth, we provide comprehensive training and a supportive work culture that values passion and positivity. Enjoy unique benefits such as discounts on holidays across all parks and regular incentives, making this role not just a job, but a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Assistant in Woodhall Spa
✨Get in Early: Embrace the Seasonal Rush
In hospitality, seasonal hiring can be a bit of a frenzy, so make sure you’re applying early. Keep an eye on when local businesses like cafés and restaurants ramp up for holiday seasons or summer rushes. We can help you stay ahead by tracking application windows—don’t miss out!
✨Join Local Hospitality Groups
Tap into local hospitality communities online or through social media. Groups on Facebook or platforms like MeetUp can be goldmines for seasonal job opportunities. Engage with these communities—join discussions, share your eagerness, and you could snag a gig before it’s even advertised!
✨Show Your Face: Walk-Ins Matter
In hospitality, nothing beats a good ol' walk-in. Visit local establishments and introduce yourself. Bring along a flashy CV and maybe even drop a line about why you’re keen to work there. Sometimes just chatting with the manager can score you an interview on the spot!
✨Use Seasonal Hiring Platforms
Look for platforms that specialise in seasonal positions in the hospitality sector. Websites dedicated to summer jobs or Festival employment can offer unique roles that align with your interests. Don't forget to apply through our website too—companies like Away Resorts Ltd are constantly looking for enthusiastic seasonal workers like you!
We think you need these skills to ace Guest Services Assistant in Woodhall Spa
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service game, your customer service skills are your bread and butter. Make sure your CV highlights any relevant experience you have in restaurants, cafés, or similar environments, emphasizing your ability to handle busy situations and provide excellent service.
Seasonal Availability is Key:Since this is a seasonal role, we're looking for candidates who are flexible with their availability. In your cover letter, mention specific times you’re available during the season and any previous seasonal positions you’ve held. This helps us see you as a perfect fit for this temporary gig!
Culinary Knowledge Can Set You Apart:If you have any culinary certifications or training, be sure to feature them prominently in your application. Knowing your way around a kitchen or having food safety certifications could give you an edge over other candidates when applying for a role at Away Resorts Ltd.
Make It Personal:When applying through our website, use your cover letter to share why you’re passionate about working with Away Resorts Ltd. Draw on any personal experiences you have in the hospitality scene and how they inspired you to apply for this seasonal role. We love a personal touch!
How to prepare for a job interview at Away Resorts Ltd
✨Know Your Menu Inside Out
With a seasonal role in hospitality-food-service, it’s super important to familiarise yourself with the menu. Be ready to chat about your favourite dishes, special ingredients, and any dietary considerations people might have. This shows you're passionate and prepared to provide excellent service right from the start!
✨Brush Up on Your Customer Service Skills
In hospitality, customer service can make or break the experience. Think of scenarios where you've gone the extra mile for a guest, or how you've handled challenges with a smile. Prepare a few stories that highlight your ability to connect with customers, solve problems, and create a welcoming atmosphere.
✨Flexibility is Key
Seasonal roles often require us to be flexible with our hours and responsibilities. During the interview, be prepared to discuss your availability and willingness to adapt. Highlighting your ability to jump into different roles, whether it’s serving or kitchen support, can really set you apart.
✨Showcase Your Team Spirit
Hospitality thrives on teamwork, especially in busy seasons. Prepare to share experiences where you collaborated with colleagues to create a seamless experience for guests. If you've got any examples where you helped to lift team morale during busy shifts, mention them! It’s all about showing that you can contribute positively to the work environment.
