At a Glance
- Tasks: Be the friendly face for guests at our touring park, ensuring a smooth and enjoyable stay.
- Company: Join a diverse team at St Ives Bay Coastal Resort, where everyone is valued.
- Benefits: Earn £12.71 per hour, enjoy discounts, and receive recognition for your hard work.
- Other info: Flexible hours with opportunities to grow and shine in a supportive environment.
- Why this job: Make lasting memories for guests while working in a beautiful coastal setting.
- Qualifications: Customer service skills and a positive attitude are essential; experience is a plus.
The predicted salary is between 12 - 12 £ per hour.
Location: St Ives Bay Coastal Resort, Hayle, Cornwall
Hours of work: Seasonal contract - Variable hours
Salary: £12.71 per hour – Paid Weekly!
What We Need In a Nutshell
We need someone to look after our tourer guests on the park, dealing with guest enquiries and ensuring the touring park is safe, clean and well run so that guests enjoy every moment of their break.
What You’ll Be Doing
You’ll be the main contact for guests who book into our touring park and you’ll be there for them throughout their stay to make the guest experience as smooth and enjoyable as possible. This includes:
- Being the ‘go to’ contact for guests and helping them with any needs they may have whilst on site
- Working with other departments to ensure the touring park is well-presented and well‑run.
One more thing… holidays happen at holiday times, so you’ll need to work your magic on bank holidays and weekends too.
Skills, Experience And Qualities You’ll Need
Ideally, we’d like a candidate with experience on a busy touring park, who can demonstrate the following:
- A strong customer service ethos
- Great organisational and communication skills
- A friendly approach with the confidence to be assertive when required
- Able to work individually and as part of a team
- Able to think on your feet, solve problems work under pressure with a smile
What We Can Offer You
This is a rewarding role and we look after you with a great range of benefits, including:
- Competitive Pension
- Bonus Scheme
- Discounts on Away Resorts Holidays
- On Park Discounts
- Awards and Recognition
Our promise to you
We embrace diversity, inclusion and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination and we’ll forever strive, not just for our product to be unique, but our people too. In short, we want you to bring your whole self to work!
Touring Team Member employer: Away Resorts Ltd
At St Ives Bay Coastal Resort, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member is valued and supported. With competitive pay, a bonus scheme, and discounts on holidays, we ensure our Touring Team Members enjoy a rewarding experience while helping guests create unforgettable memories in beautiful Cornwall. Join us to grow your skills in a diverse environment that celebrates individuality and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Touring Team Member
✨Tip Number 1
Get to know the company culture! Before your interview, check out our website and social media. Understanding our vibe will help you connect with the team and show that you're genuinely interested in being part of the family.
✨Tip Number 2
Practice your people skills! Since you'll be the main contact for guests, think about scenarios where you can showcase your customer service skills. Role-play with a friend or family member to get comfortable with handling different guest enquiries.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles that highlight your organisational skills and ability to work under pressure. We love hearing real stories that demonstrate how you’ve made a difference in previous jobs.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready. This shows us that you’re engaged and eager to learn more about how you can contribute to making our touring park a fantastic place for guests.
We think you need these skills to ace Touring Team Member
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our values.
Tailor Your Application:Make sure to tailor your application to the Touring Team Member role. Highlight any relevant experience you have in customer service or working in a busy environment, as this will help us see why you’re a great fit!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to understand your skills and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Away Resorts Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Touring Team Member entails. Familiarise yourself with the responsibilities, like being the main contact for guests and ensuring their stay is enjoyable. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about guest interaction, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to help someone, as this will demonstrate your strong customer service ethos.
✨Demonstrate Teamwork and Independence
You’ll need to work well both on your own and as part of a team. Prepare to discuss times when you successfully collaborated with others, as well as instances where you took initiative and solved problems independently. This will highlight your versatility and adaptability.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. These might involve handling difficult guests or managing unexpected situations. Practice thinking on your feet and responding with a smile, as this will showcase your ability to remain calm under pressure and your friendly approach.
