At a Glance
- Tasks: Lead a team to ensure hot tubs are in perfect condition for guests.
- Company: Away Resorts, where we create unforgettable holiday experiences.
- Benefits: Enjoy discounts on holidays, team incentives, and fun get-togethers.
- Other info: Join us for a rewarding career with great growth opportunities.
- Why this job: Be part of a fun-loving team that delights guests every day.
- Qualifications: Experience with hot tubs and team management is essential.
The predicted salary is between 26411 - 28430 £ per year.
Salary: £26,511 per annum with OTE £52.5k
Location: Woodland Lakes Lodges, Thirsk, Yorkshire.
Hours: 40 Hours - Full Time - Permanent Contract.
What we need in a nutshell
Some of our fabulous holiday homes come complete with luxury hot tubs. We want you to help our team keep those hot tubs in tip top condition for our guests.
Who we are?
We’re not your average holiday company. Our guests come to our UK resorts to experience a world away from the day-to-day and our job is to surprise and delight them at every turn.
Reporting to the Hot Tubs Manager you will be responsible for:
- Co-ordinating & leading the team to ensure all Hot Tubs & outside areas are in perfect condition for our guests
- Ensuring all our hot tubs comply with the required policies, ensure that the water levels are correct and safe
One more thing… holidays happen at holiday times, so you will need to work your magic on bank holidays too.
Skills, experience and qualities you’ll need
We’ll provide training, but you must:
- Experience of hot tub operation and servicing.
- Have some experience of managing a team of people, from creating rota’s to meeting targets.
- Experience of working within a team and developing a productive team environment.
- Have a friendly and helpful attitude - delightful when you meet guests and good at communicating within your team.
- Have a talent for trouble-shooting when problems arise
- Water chemistry experience in relation to Chlorine levels in a hot tub/swimming pool would be a bonus
It’s about your values too. We have a can-do, fun-loving, people-centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers - have a read about it on our website and decide if it describes you.
What we can offer you
Enjoy some great benefits, including:
- Discounts on Away Resorts Holidays
- On Park Discounts
- Awards Nights
- Team Incentives
- Team Get Togethers
Want to join our team? Here’s how to apply
Just click on the Apply Now button and follow the instructions. To find out more about what it’s like to work for Away Resorts, check us out at www.awayresorts.co.uk/careers.
Hot Tub Team Lead – Guest Experience & Safety in Thirsk employer: Away Resorts Ltd
At Away Resorts, we pride ourselves on creating a vibrant and supportive work environment where our team members can thrive. As a Hot Tub Team Lead at our picturesque Woodland Lakes Lodges in Thirsk, Yorkshire, you'll enjoy competitive pay, fantastic employee benefits, and opportunities for personal growth while ensuring our guests have an unforgettable experience. Join us in our fun-loving, people-centred culture that values teamwork and celebrates success together.
StudySmarter Expert Advice🤫
We think this is how you could land Hot Tub Team Lead – Guest Experience & Safety in Thirsk
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with guests and what values they promote. This will help you tailor your answers to show you're a perfect fit for their fun-loving, people-centred ethos.
✨Tip Number 2
Practice your communication skills! Since you'll be leading a team and interacting with guests, being able to express yourself clearly and confidently is key. Try role-playing common scenarios with a friend to get comfortable.
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples from your past experiences where you successfully troubleshot issues, especially related to hot tubs or team management. This will demonstrate your ability to handle challenges effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Hot Tub Team Lead – Guest Experience & Safety in Thirsk
Some tips for your application 🫡
Show Your Passion for Guest Experience:When writing your application, let us know how much you love creating memorable experiences for guests. Share any relevant stories or examples that highlight your friendly and helpful attitude!
Highlight Your Team Leadership Skills:We’re looking for someone who can lead a team effectively. Make sure to mention any previous experience managing a team, including how you’ve created rotas or met targets. We want to see your leadership shine!
Be Clear About Your Hot Tub Knowledge:If you have experience with hot tub operation and servicing, don’t hold back! Detail your knowledge of water chemistry and safety compliance. This will show us you’re the right fit for keeping our hot tubs in tip-top condition.
Apply Through Our Website:Remember, the best way to apply is through our website. Just click on the Apply Now button and follow the instructions. We can’t wait to see your application and hopefully welcome you to our fun-loving team!
How to prepare for a job interview at Away Resorts Ltd
✨Know Your Hot Tubs
Make sure you brush up on your hot tub knowledge before the interview. Understand the basics of operation, servicing, and water chemistry. Being able to discuss these topics confidently will show that you're serious about the role and ready to lead the team.
✨Show Off Your Leadership Skills
Prepare examples of how you've successfully managed a team in the past. Think about times when you created rotas or met targets. Highlighting your experience in fostering a productive team environment will resonate well with the interviewers.
✨Emphasise Your Guest Experience Mindset
Since this role is all about guest experience, be ready to share how you’ve gone above and beyond for customers in previous roles. Show that you have a friendly and helpful attitude, and that you understand the importance of delighting guests at every turn.
✨Be Ready for Problem-Solving Scenarios
Expect questions that test your troubleshooting skills. Think of specific instances where you resolved issues effectively, especially related to hot tubs or team dynamics. This will demonstrate your ability to handle challenges and keep everything running smoothly.
