Sports & Leisure Team Leader

Sports & Leisure Team Leader

Hours of Work: Variable

Location: Tattershall Lakes, Lincolnshire

Role: Maintenance

Transport Provided: No

Accommodation: No

Closing Date: 11 July 2025

Sports & Leisure Team Leader

Hours of work: Seasonal Contract – Variable hours

What we need in a nutshell

We are looking for dynamic, determined, enthusiastic people who thrive in providing memorable guest experiences and want to be part of developing the Leisure team in supervising, controlling, and ensuring the safety of customers at all times in the centre, particularly in the swimming pool environment. You will also provide the highest standard of customer service to all users of the centre.

Who are we?

We’re a dynamic and growing company, shaking up the Great British holiday at our award-winning UK resorts. Retallack Resort and Spa is a luxury spa resort and a lively watersports hub, located in stunning countryside near the North Cornish coast.

Your role will be to assist in operating the leisure centre to achieve maximum sales while maintaining a high-quality customer experience through motivated and skilled staff who deliver excellent service and cleanliness.

In partnership with the Leisure Manager, Leisure Duty Manager, and other team leaders, you will;

• Actively market and promote the business, seeking opportunities to increase sales and improve customer service.
• Supervise, train, and motivate all team members on duty to ensure efficient operation and excellent customer care, reflecting the centre’s image.
• Maintain and develop the highest levels of service and safety within the leisure centre.
• Be responsible for facility security, presentation, cleanliness, maintenance, plant operation, water quality testing, stock replenishment, and implementing operational and emergency procedures.
• Organise and run activities such as archery, axe throwing, and tie dye.
• Process financial transactions, reconcile cash, and accept bookings in compliance with regulations.
• Perform other duties assigned by Centre Management to ensure effective operation, including emergency procedures.
• Ensure the centre remains clean and safe, adhering to schedules and standards.
• Monitor and maintain the safety and welfare of customers and staff, ensuring proper behaviour and use of facilities.

This outline covers the primary duties. Flexibility and adaptability are essential to respond to additional duties and developments within Retallack Resort & Spa.

Note: Holidays are scheduled during holiday periods, so availability on bank holidays and weekends is required.

Skills, experience, and qualities you’ll need

We will provide training, but you must:

• Hold a current NPLQ and First Aid at Work certificate, with experience in backwashing and COSHH procedures.
• Have a good standard of education, ideally GCSEs or equivalent.
• Work well under pressure and communicate effectively.
• Pay attention to detail, maintaining high standards.
• Desirable: Pool Plant Operator (PPO), National Pool Management Qualification (NPMQ), Fire Warden training.

Our company values a can-do, fun-loving, people-centered ethos, encapsulated by our holiday heroes’ mantra of Attentive, Amazing, Lovers. If this resonates with you, explore more about us and decide if it describes you. We offer an excellent salary, high job satisfaction, and a dynamic environment that is continuously evolving.

Want to join our team? Here’s how to apply

Click on the Apply Now button and follow the instructions. To learn more about working at Away Resorts, visit our careers page.

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