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- Tasks: Lead the Guest Services team to ensure an unforgettable holiday experience for guests.
- Company: Gara Rock, a boutique hotel with a relaxed and friendly vibe.
- Benefits: Competitive salary, career development, and a fun work environment.
- Why this job: Join a dynamic team and make a real impact on guest experiences.
- Qualifications: 5+ years in hospitality, strong leadership, and great communication skills.
- Other info: Be part of a growing company that values fun and people-centred service.
The predicted salary is between 25000 - 35000 £ per year.
Hours of work: 40 Hours per week – Permanent contract
Salary: Up to £29,355 dependant on experience
What we need in a nutshell:
Overseeing the Guest Services team ensuring a seamless check-in process while proactively looking to mitigate guest frustrations and encourage timely service recovery. Maximising revenue opportunities through effective management of all hotel rooms, while encouraging upgrades to existing business.
Who are we?
We are Gara Rock, a Boutique Hotel and Restaurant perched on a clifftop right on the South West Coast path and just across the water from Salcombe. We’re relaxed, friendly and down to earth. And we’re devoted to making sure our guests and visitors have the best time with us. Right now, we’re looking for some talented individuals to join our team and help us deliver our Gara Rock experience. We are a dynamic and growing company, shaking up the Great British holiday. At our amazing UK resorts, we pull out all the stops and add the bells and whistles to give our guests the holiday of a lifetime.
What you’ll be doing:
- Through clear and consistent leadership, you will be managing and motivating the Guest Services teams to ensure they are equipped and excited to enable our Guests to have the best holiday ever, with the attention to detail that has become synonymous with the standards expected at an Away Resorts destination.
- Your responsibilities will include:
- Looking for ways to improve and develop service standards.
- Working with yield and inventory to maximise occupancy and tariff.
- Working closely with the Maintenance Team and Accommodation Team to ensure that all accommodation is sparkling and well-maintained with everything working.
- Ensuring the Guest Services team represent the Hotel well and have a can-do, problem-solving attitude, ensuring our Guests are looked after and will come back!
- Managing complaints and monitoring guest feedback, onsite and via social media.
- Managing and motivating your team, including recruitment, performance reviews, development and all the paperwork that goes with it.
- Analysing trends to build the strategy, policies and procedures that deliver improvements and maximise sales opportunities.
- Managing the P&L for your department.
Skills, experience, and qualities you’ll need:
- A good level of general education with evidence of personal and/or professional development.
- Experience within the hospitality sector or similar within Guest Services.
- Strong leadership skills: approachable, leading by example and respectful of their team at all times.
- A great communicator and able to accept and act upon feedback.
- Commercially astute and competent with IT and technology.
- Experience with RMS Booking System.
- Ability to write key SOPs for the Guest Services.
- Ability to train the team in key pieces of Guest Services.
- Have a minimum of 5 years experience within Hospitality/Hotels.
It’s about your values too. We have a can-do, fun-loving, people-centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers.
What we can offer you:
This is an exciting and varied role as part of our senior management team. We look after you with a great range of benefits.
Guest Services Manager in Salcombe employer: Away Resorts Ltd
Contact Detail:
Away Resorts Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Manager in Salcombe
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Gara Rock's website and social media. Understanding their ethos and what makes them tick will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a Guest Services Manager, you'll need to demonstrate strong leadership and communication. Role-play common scenarios with friends or family to get comfortable handling guest complaints and motivating your team.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experience where you've turned a guest's frustration into a positive outcome. This will highlight your ability to manage complaints and ensure guests leave happy.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Guest Services Manager in Salcombe
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style and flair into your cover letter and CV.
Tailor Your Application: Make sure to tailor your application to the Guest Services Manager role. Highlight your relevant experience in hospitality and how it aligns with our values at Gara Rock. We love seeing how you can contribute to our team!
Be Specific About Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your leadership skills and ability to enhance guest experiences. Numbers and examples can really make your application stand out!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Gara Rock!
How to prepare for a job interview at Away Resorts Ltd
✨Know Your Stuff
Before the interview, make sure you’re familiar with Gara Rock and its ethos. Understand their commitment to guest satisfaction and how they operate. This will help you align your answers with their values and show that you’re genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Guest Services Manager, you'll need to demonstrate strong leadership. Prepare examples of how you've motivated teams in the past, handled complaints, or improved service standards. Be ready to discuss your approach to leading by example and fostering a positive team environment.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of specific situations where you’ve successfully managed guest frustrations or maximised revenue opportunities. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture is the right fit for you.
