At a Glance
- Tasks: Deliver exceptional service to holiday homeowners and enhance their experience at Tattershall Lakes.
- Company: Join Away Resorts, a leading holiday park operator with 27 parks across the UK.
- Benefits: Enjoy a competitive salary, discounts on holidays, and career development opportunities.
- Other info: Embrace a vibrant culture where your unique background is celebrated.
- Why this job: Be part of a fun-loving team that values diversity and makes a real impact.
- Qualifications: Strong organisational skills and a customer service mindset are essential.
The predicted salary is between 28000 - 28000 £ per year.
Location: Tattershall Lakes, Lincolnshire
Permanent 40hrs
Salary - £32,000
About us
Away Resorts has a whopping 27 parks across the UK, from Scotland down to Cornwall, we are in the business of delighting not only Holiday Guests but also Holiday Homeowners with incredible UK Staycations. Tattershall Lakes is our largest flagship resort, with over 1000 holiday homeowners, we are looking for a new Owners Services Manager to ensure they are all well looked after. As part of the park management team, this individual represents the interests of Owners on the park.
What we can offer you:
- Pension scheme – Plan for your future.
- Up to 50% Discounts on Away Resorts holidays – because you deserve amazing getaways too.
- 20% On-park discounts – Enjoy the best of what we offer.
- Team Incentives – Your hard work won’t go unnoticed.
- Holiday Hero Menu – Enjoy delicious meals with discounted food options on-park.
- Life Insurance – For peace of mind.
- Enhanced Maternity/Paternity Pay – After two years with us, we’ve got you covered.
- Holiday Buy Scheme – Flexibility to suit your lifestyle.
- Help @ Hand Scheme – Wellbeing support when you need it.
- Career Development – We believe in nurturing talent and promoting from within.
A bit of background and what you’ll be doing:
Our Owners invest in our holiday homes as they are seeking a world away from the day-to-day, we strive to deliver the highest standards in the industry, and it’s our job to surprise and delight them at every turn. Reporting directly to the Head of Sales and Owners Manager, you will be responsible for the following:
- Deliver first class service to existing and future HH owners at Tattershall Lakes
- Coordinate with Maintenance team and Manufacturers to facilitate works being completed in timely manner
- Take ownership of HH handovers to ensure they are presented completed
- Develop a culture of excellent communication between the team and the consumer
- Measure qualitative performance within the team
- Hold regular meetings with departments involved in customer journey
Core responsibilities:
- Commercial: Achieve EBITDA for owner recharges services
- Customer Experience: Improve owner experience and act quickly to deal with queries and issues
- Operational: Improve lead times for resolving aftersales and warranty
- Strategic: Identify improvements in workflows and communication and deliver changes necessary to succeed.
Skills, experience and qualities you’ll need:
- Excellent organisational skills
- Customer service philosophy
- Previous Holiday Park Experience or Owners only Park Experience
It’s about your values too. We have a can-do, fun-loving, people-centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers.
Want to join our team? Here’s how to apply:
Holiday Heroes come with all sorts of different super-powers, and we welcome them all! We embrace diversity, inclusion, and equal opportunities. From our investors to our teams, we love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination, and we’ll forever strive not just for our product to be unique but our people too. In short, we want you to bring your whole self to work!
Owner Services Manager employer: Away Resorts Ltd
At Away Resorts, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and development. As the Owner Services Manager at Tattershall Lakes, you'll enjoy a range of benefits including generous holiday discounts, career growth opportunities, and a supportive team environment that values diversity and inclusion. Join us in creating unforgettable experiences for our holiday homeowners while enjoying a fulfilling career in one of the UK's premier holiday parks.
StudySmarter Expert Advice🤫
We think this is how you could land Owner Services Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Away Resorts Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Away Resorts Ltd
Don't be shy about reaching out to Away Resorts Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Owner Services Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Away Resorts Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Away Resorts Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
