At a Glance
- Tasks: Lead and inspire teams to create unforgettable guest experiences at Newquay Bay Resort.
- Company: Join a dynamic company revolutionising UK holidays with a fun-loving ethos.
- Benefits: Enjoy up to 50% discounts on holidays, team incentives, and career development opportunities.
- Other info: Embrace diversity and bring your unique self to work in a supportive environment.
- Why this job: Make a real impact by ensuring guests have the best holiday ever in a stunning location.
- Qualifications: Experience in hospitality and strong leadership skills are essential.
The predicted salary is between 32400 - 32400 £ per year.
Location: Newquay Bay Holiday Resort, Cornwall, TR8 4AS
Hours of work: Permanent contract – 40 hours per week
Salary: £32,400 per annum
Who are we?
We’re shaking up the Great British holiday. At our amazing UK resorts we pull out all the stops and add the bells and whistles to give our guests the holiday of a lifetime. We’re a growing company and our vision is to have a footprint that spans the UK, with enough parks to take on the big players.
Newquay Bay Resort, the perfect location for seaside adventures in Cornwall, mixed with the tranquillity of a country getaway. This peaceful valley setting on the breath-taking North Coast, experience the brisk breeze of open air, heavenly seafood restaurants, and next level water sports!
- Up to 50% Discounts on Away Resorts holidays– because you deserve amazing getaways too.
- 50% On-park discounts– Enjoy the best of what we offer.
- Team Incentives– Your hard work won’t go unnoticed.
- Holiday Hero Menu– Enjoy delicious meals with discounted food options on-park.
- Life Insurance– For peace of mind.
- Enhanced Maternity/Paternity Pay– After two years with us, we’ve got you covered.
- Holiday Buy Scheme– Flexibility to suit your lifestyle.
- Help @ Hand Scheme– Wellbeing support when you need it.
- Career Development– We believe in nurturing talent and promoting from within.
What you’ll be doing
You will be responsible for delivering delight to guests at Newquay Bay Resort. Through clear and consistent leadership, you will be managing and motivating the Accommodation, Maintenance, Security and Guest Services teams to ensure they are equipped and excited to enable our Guests to have the best holiday ever, with the attention to detail that has become synonymous to the standards expected at an Away Resorts destination.
Your responsibilities will include:
- Working closely with the Maintenance Team and Accommodation Team to ensure that all accommodation is sparkling and well-maintained with everything working.
- Ensuring the Guest Services team represent the Park well and have a can-do, problem-solving attitude, ensuring our Guests are looked after and will come back!
- Ensuring the Security Team is running effectively and keeping our Guests feeling safe.
- Managing complaints and monitoring guest feedback, onsite and via social media.
- Managing the maintenance process including purchasing, budgeting, and ensuring timely repairs.
- Managing and motivating your teams, including recruitment, performance reviews, development and all the paperwork that goes with it.
- Analysing trends to build the strategy, policies and procedures that deliver improvements and maximise sales opportunities.
- Managing the P&L for your department.
Skills, experience, and qualities you’ll need
If you can demonstrate the following, we’d love to hear from you:
- A good level of general education with evidence of personal and/or professional development.
- Experience within the hospitality sector or similar within Guest Services, Accommodation or Maintenance.
- Experience of managing heads of departments as well as front-line team members.
- Strong leadership skills: approachable, leading by example and respectful of their team at all times.
- A great communicator and able to accept and act upon feedback.
- Commercially astute and competent with IT and technology.
It’s about your values too. We have a can-do, fun-loving, people-centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers - have a read about it on our website and decide if it describes you.
Holiday Heroes come with all sorts of different super-powers, and we welcome them all! We embrace diversity, inclusion, and equal opportunities. From our investors to our teams, we love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination, and we’ll forever strive not just for our product to be unique but our people too. After all, wouldn’t it be boring if we were all the same? In short, we want you to bring your whole self to work!
Guest Experience Manager in Newquay employer: Away Resorts Ltd
Away Resorts Ltd offers an exciting opportunity for a Seasonal Kitchen Assistant at Tattershall Lakes, where you can thrive in a vibrant and fast-paced environment. With a strong focus on employee growth, we provide comprehensive training and a supportive work culture that values passion and positivity. Enjoy unique benefits such as discounts on holidays across all parks and regular incentives, making this role not just a job, but a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Manager in Newquay
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Away Resorts Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Away Resorts Ltd
Don't be shy about reaching out to Away Resorts Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Experience Manager in Newquay
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Away Resorts Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Away Resorts Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
