At a Glance
- Tasks: Be the friendly face for new and existing holiday homeowners, ensuring their needs are met.
- Company: Tattershall Lakes Country Park, a vibrant lakeside paradise in Lincolnshire.
- Benefits: Enjoy discounts on holidays, meals, and a pension scheme for your future.
- Other info: Dynamic environment with opportunities for career development and personal growth.
- Why this job: Join a fun-loving team and make a real difference in people's holiday experiences.
- Qualifications: People skills and a positive attitude; experience is a plus but not essential.
The predicted salary is between 27900 - 34100 £ per year.
To ensure the best possible owner experience, we are looking for an aftersales administrator. You will be the person who delivers delight to new and existing homeowners, being the first and main point of contact for all their needs.
What We Can Offer You:
- Pension scheme – Plan for your future.
- Up to 50% Discounts on Away Resorts holidays – because you deserve amazing getaways too.
- 20% On-park discounts – Enjoy the best of what we offer.
- Team Incentives – Your hard work won’t go unnoticed.
- Holiday Hero Menu – Enjoy delicious meals with discounted food options on-park.
- Life Insurance – For peace of mind.
- Enhanced Maternity/Paternity Pay – After two years with us, we’ve got you covered.
- Holiday Buy Scheme – Flexibility to suit your lifestyle.
- Help @ Hand Scheme – Wellbeing support when you need it.
- Career Development – We believe in nurturing talent and promoting from within.
Who are we?
Nestled in the stunning Lincolnshire countryside, Tattershall Lakes is a 400-acre lakeside paradise bursting with life and adventure. From paddleboarding to jet skis, waterskiing, fishing, aqua park, archery, high ropes, zip wire, an indoor and outdoor lido pool. We also have 5 different bars and restaurants including a rooftop bar overlooking our stunning waterskiing lake and an over 18's cocktail bar/venue. Add that to our live entertainment offering and special event weekends including our Rock the Lakes weekend and a full offering of events every week in the summer holidays. Our resort is a haven for families, couples, and their four-legged friends and for those that wish can simply kick back and enjoy the tranquillity; there is literally something for everyone.
What You’ll Be Doing:
You will be reporting to the Owner Services Manager; you will be the friendly face of our Aftersales sales department to our existing and new owners. You will work alongside our internal teams assisting contractors and manufacturers gain access and approval for any works to be carried out to the holiday homes on the park. You will carry out pre-delivery inspections on all holiday homes and provide an efficient after service to our new and existing holiday homeowners. This includes reporting, processing and checking all jobs are completed within a timescale, liaising with manufacturers, contractors and internal teams to ensure jobs identified are resolved to meet customers’ expectations. You will use the park's internal operating system for logging of jobs and checking accounts, liaising with the owners regarding outstanding balances, gas checks, insurance and electric tests, raising purchase orders, ordering parts and chasing until parts are delivered. Communication is the key point, ensuring that owners are kept updated on any jobs that are in process until the job is completed.
Skills, Experience And Qualities You’ll Need:
First and foremost, you will be a people person. You will have a talent for making people feel special, whether it’s having the ability to genuinely listen to our owners and building long-term relationships, remembering the details that matter to them. Experience would be advantageous but full training will be given for the role. You’ll be a genuine team player, as you have an important role in helping the sales team reach their targets. You will also be one of those positive people who set out to solve problems and put forward new ideas. It’s about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers.
Our Promise to You:
Holiday Heroes come with all sorts of different superpowers, and we welcome them all! We embrace diversity, inclusion, and equal opportunities. From our investors to our teams, we love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination, and we’ll forever strive not just for our product to be unique but our people too. After all, wouldn’t it be boring if we were all the same? In short, we want you to bring your whole self to work!
Holiday Home Sales Administrator employer: Away Resorts Ltd
Away Resorts Ltd is an exceptional employer that fosters a collaborative and supportive work culture, perfect for those looking to make a meaningful impact in the IT sector. With a focus on employee growth, you will have access to training opportunities and resources to enhance your skills while working in a vibrant environment that values clear communication and problem-solving. Located in a dynamic setting, this role offers the chance to contribute to a team dedicated to delivering excellent support to park teams and Central Support.
StudySmarter Expert Advice🤫
We think this is how you could land Holiday Home Sales Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Away Resorts Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Away Resorts Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Holiday Home Sales Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Away Resorts Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Away Resorts Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Away Resorts Ltd!
How to prepare for a job interview at Away Resorts Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
