At a Glance
- Tasks: Welcome guests, assist with bookings, and ensure a memorable holiday experience.
- Company: Join Retallack Resort & Spa, a vibrant luxury destination in Cornwall.
- Benefits: Enjoy discounts on holidays, meals, and health support while developing your career.
- Other info: Flexible hours with opportunities for growth in a fun, dynamic team.
- Why this job: Be a holiday hero and create unforgettable moments for guests every day.
- Qualifications: Customer service experience and a friendly, outgoing personality are essential.
The predicted salary is between 26000 - 27000 £ per year.
Location and Contract: Retallack Resort & Spa, Cornwall. Seasonal – Fixed Term Contract. Salary: £13.01 per hour, paid weekly.
Overview: We want you to make our guests feel personally welcomed, cared for, and inspired to have their best holiday ever, from the moment they check in to the moment they leave.
About the Company: We are a dynamic and growing company, shaking up the Great British holiday. Retallack Resort and Spa is a luxury spa resort and a lively water sports hub, wrapped up in a stunning countryside location close to the North Cornish coast.
Role Summary: As Guest Services Team Leader, you will deliver delight when guests arrive and check in, help them whenever they need assistance, and handle complaints (rare) in the absence of the Guest Services Manager.
Responsibilities:
- Working as part of our slightly bonkers team of holiday heroes, reporting to the Guest Services Manager, you will support the Guest Services department.
- You will spend much of your time with guests: meeting and greeting them, checking them in, making holiday bookings, and resolving complaints so they leave with a smile.
- Help with duties that fall outside your direct scope if needed.
- Work during evenings, weekends and bank holidays because holidays happen at holiday times.
Qualifications:
- Supervisory and customer service skills and experience are a must, preferably in the hospitality sector.
- Confident, outgoing personality, outstanding organisational skills, and high resilience under pressure.
- Comfortable with multi‑tasking, teamwork, and problem solving with initiative.
- Ensure seamless changeover days; hold excellent communication skills across departments to resolve issues and pass on correct information.
Nice to have:
- Experience of using booking systems, especially Parcvu.
- Holiday park experience.
Benefits:
- Up to 50% discounts on Away Resorts holidays.
- 20% on‑park discounts.
- Team incentives.
- Holiday Hero Menu – discounted meals on‑park.
- Health & Wellbeing support.
- Career development – nurturing talent and promoting from within.
Equal Opportunity: Holiday Heroes come with all sorts of different super‑powers, and we welcome them all! We embrace diversity, inclusion and equal opportunities. We’ll never accept any form of discrimination and we’ll forever strive to make our people as unique as our product. Bring your whole self to work!
Guest Services Team Leader employer: Away Resorts Ltd
Retallack Resort & Spa is an exceptional employer, offering a vibrant work culture where every team member is valued as a 'Holiday Hero'. Located in the picturesque Cornwall countryside, employees enjoy unique benefits such as substantial discounts on holidays, career development opportunities, and a supportive environment that embraces diversity and inclusion. Join us to create memorable experiences for our guests while growing your skills in a dynamic and fun setting.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Team Leader
✨Tip Number 1
Get to know the company! Before your interview, dive into Retallack Resort & Spa's vibe. Check out their website and social media to understand their culture and values. This will help you connect with them during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. Focus on showcasing your customer service skills and how you handle tricky situations. Confidence is key!
✨Tip Number 3
Show off your personality! As a Guest Services Team Leader, being outgoing and approachable is crucial. Let your unique charm shine through in your interactions, whether it's in person or over the phone.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our slightly bonkers team of holiday heroes at Retallack Resort & Spa.
We think you need these skills to ace Guest Services Team Leader
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your confident and outgoing side. Remember, we’re looking for someone who can make our guests feel welcomed and cared for.
Tailor Your Experience:Make sure to highlight any relevant supervisory and customer service experience you have, especially in hospitality. We love seeing how your past roles have prepared you for this position, so connect the dots for us!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our slightly bonkers team of holiday heroes!
How to prepare for a job interview at Away Resorts Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Retallack Resort & Spa. Understand their values, services, and what makes them unique in the holiday industry. This will not only impress your interviewers but also help you tailor your answers to align with their mission of creating unforgettable guest experiences.
✨Showcase Your Customer Service Skills
As a Guest Services Team Leader, your ability to handle guests with care is crucial. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your problem-solving skills and how you’ve turned complaints into positive outcomes, as this will demonstrate your capability to manage guest satisfaction.
✨Demonstrate Team Spirit
Since you'll be part of a 'slightly bonkers team of holiday heroes', it’s important to show that you can work well with others. Share stories that illustrate your teamwork and collaboration skills. Emphasise your ability to support colleagues and contribute to a fun, dynamic work environment.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle specific situations, like a guest complaint or a busy check-in period. Practising these scenarios will help you articulate your thought process and decision-making skills, which are key for this role.
