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For Companies At a Glance
- Tasks: Lead a team to ensure guests have an unforgettable holiday experience.
- Company: Join Away Resorts, a game-changer in the UK holiday park industry.
- Benefits: Enjoy discounts on holidays, team events, and a supportive work environment.
- Why this job: Be a holiday hero and make a real difference in guests' experiences.
- Qualifications: Customer service skills and a positive, outgoing personality are essential.
- Other info: Flexible hours with opportunities for career progression in a diverse team.
Overview
Hours of Work: 40 hour seasonal contract
Hours of Work: 7.00am â 10.00am and 5pm-7:30pm.
Location:Sandy Balls Holiday Village, Fordingbridge, New Forest
Hours:Seasonal Contract, 40 hours- Some early Evenings/Weekends Required
Salary:ÂŁ12.95 per hour- Paid weekly!
What we need in a nutshell
We want you to motivate and lead the Guest Services Assistants to make our guests feel personally welcomed, cared for, and inspired to have their best holiday ever, from the moment they check in to the moment they leave.
Who are we?
Away Resorts are shaking up the industry and setting the new standards for what to expect from a UK Holiday Park. With 27 parks and resorts around the UK, our Parks are jaw dropping not only in its views but also what it offers our Guests.
We are famous for our Accommodation, from exclusive units you will only find at Away Resorts, down to our own bespoke scent. Our attention to detail is second to none, so much so, that when our Guests open the door, they go âWow!â However, what really makes us special is our Team of people making all this happen, we are a growing business and are now on the lookout for a Guest Service Team Leader that cares about their Teams and Guests as much as we do!
The nitty gritty of what youâll be doing
Working as part of our team of holiday heroes, you will be helping the Guest Services Manager to run the Guest Services department.
This will see you spending lots of your time with guests; meeting and greeting them, checking them in, making holiday bookings, and resolving their complaints so that they walk away with a smile.
And who knows what else you may find yourself doing. If youâre happy to help even when itâs ânot your job,â youâre our sort of person.
One more thingâŚholidays happen at holiday times, so you will need to work your magic on evenings, weekends and bank holidays too.
Skills, experience and qualities youâll need
Customer service skills and experience are a must! Preferably in the hospitality sector.
Match that with a confident, outgoing personality, incredible organisation skills and a high degree of resilience under pressure, and youâre most of the way there. You will also be comfortable multi-tasking, working as part of a team and solving problems using your own initiative.
A key part of your job will be to ensure changeover days are seamless. As well as qualities weâve already mentioned, you will have great communication skills, as you will be dealing with different departments and will need to resolve issues, get results and pass on correct information.
Itâs about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroesâ mantra of Attentive Amazing Lovers â if thatâs fired up your curiosity, have a read about ithereand decide if it describes you.
Nice to have but not essential
It would be great if you tick some of these boxes too (but we wonât hold it against you if you donât).
- Experience of using booking systems, especially Parcvu
- Leadership
What we can offer you
This is a flexible role that we can help you fit into yourlifeand it can also lead to other roles and career progression if you want it to. We look after you with a great range of benefits, including:
- Discounts on Away Resorts Holidays for you and your friends & family
- On Park Discounts
- Awards and Recognition
- Employee Assistance program
- Team Events
Our promise to you
Holiday Heroes come with all sorts of different super-powers, and we welcome them all! After all, wouldnât it be boring if we were all the same? We embrace diversity, inclusion and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. Weâll never accept any form ofdiscriminationand weâll forever strive not just for our product to be unique but our people too. In short, we want to bring your whole self to work!
Want to join our team? Hereâs how to apply
Just click on the Apply Now button and follow the instructions. To find out more about what itâs like to work for Away Resorts, check us out atwww.awayresorts.co.uk/careers .
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Guest Services Team Leader employer: Away Resorts Ltd
Contact Detail:
Away Resorts Ltd Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Guest Services Team Leader
â¨Tip Number 1
Get to know the company culture! Before your interview, check out Away Resorts' website and social media. Understanding their values will help you connect with the team and show that you're a perfect fit for their fun-loving ethos.
â¨Tip Number 2
Practice your people skills! As a Guest Services Team Leader, you'll be interacting with guests all day. Role-play common scenarios with friends or family to boost your confidence in handling various situations, from check-ins to resolving complaints.
â¨Tip Number 3
Show off your leadership skills! Think of examples from your past experiences where you've motivated a team or solved a problem under pressure. This will demonstrate your ability to lead the Guest Services Assistants effectively.
â¨Tip Number 4
Apply through our website! Itâs the easiest way to get your application noticed. Plus, it shows you're genuinely interested in joining the Away Resorts family. Donât forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Guest Services Team Leader
Some tips for your application đŤĄ
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so donât be afraid to show us how your unique traits can contribute to our fun-loving team.
Tailor Your Application: Make sure to tailor your application to the Guest Services Team Leader role. Highlight your customer service experience and any leadership skills you have. We love seeing how your background fits with our values!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if needed to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: Donât forget to apply through our website! Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, you can check out more about what itâs like to work with us!
How to prepare for a job interview at Away Resorts Ltd
â¨Know the Company Inside Out
Before your interview, take some time to research Away Resorts. Understand their ethos, values, and what makes them unique in the holiday park industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
â¨Showcase Your Customer Service Skills
As a Guest Services Team Leader, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you've gone above and beyond for guests. Highlight your problem-solving skills and how youâve handled difficult situations with grace.
â¨Demonstrate Leadership Qualities
Since this role involves leading a team, be ready to discuss your leadership style. Share specific instances where you've motivated or inspired a team, especially in high-pressure situations. This will illustrate that you can handle the responsibilities of the position.
â¨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during your interview. Think about how you would handle common situations in guest services, such as a guest complaint or a last-minute booking change. Practising these scenarios will help you respond confidently and effectively.
