At a Glance
- Tasks: Lead the Guest Services team to ensure an exceptional guest experience.
- Company: Join Away Resorts Ltd, a leader in hospitality and guest experience.
- Benefits: Enjoy flexible hours, discounts on holidays, and meals.
- Other info: Work in a vibrant resort environment with opportunities for growth.
- Why this job: Make guests feel at home while developing your leadership skills.
- Qualifications: Supervisory experience in hospitality and strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
Away Resorts Ltd is looking for a Guest Services Team Leader at Retallack Resort & Spa, Cornwall. In this role, you will ensure guests feel welcomed and cared for from check-in to check-out. You'll support the Guest Services department, assisting guests and managing complaints under pressure.
The ideal candidate will have:
- Supervisory experience in hospitality
- Excellent communication skills
- A confident personality
The position offers flexible working hours, including weekends, and features great benefits such as discounts on holidays and meals.
Guest Services Team Lead - Hospitality & Guest Experience employer: Away Resorts Ltd
Away Resorts Ltd is an exceptional employer, offering a vibrant work culture at the stunning Retallack Resort & Spa in Cornwall. With flexible working hours and generous benefits like discounts on holidays and meals, employees are encouraged to thrive both personally and professionally, making it a rewarding place for those passionate about hospitality and guest experience.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Team Lead - Hospitality & Guest Experience
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Guest Services Team Lead role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to guest experience and conflict resolution. We recommend role-playing with a friend to boost your confidence and refine your answers, so you can shine when it counts!
✨Tip Number 3
Show off your personality! When you apply through our website, make sure your application reflects your confident and welcoming nature. Use your cover letter to share a memorable guest experience you've managed, showcasing your skills in action.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows you're genuinely interested in the role and reinforces your communication skills, which are key in hospitality.
We think you need these skills to ace Guest Services Team Lead - Hospitality & Guest Experience
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and guest experience.
Tailor Your Experience:Make sure to highlight your supervisory experience in hospitality. We’re looking for someone who can manage a team and handle guest complaints, so share specific examples that showcase your skills.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and how it relates to the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Retallack Resort & Spa.
How to prepare for a job interview at Away Resorts Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Away Resorts Ltd and Retallack Resort & Spa. Understand their values, mission, and what makes them unique in the hospitality industry. This knowledge will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Supervisory Skills
Since the role requires supervisory experience, be ready to discuss specific examples from your past roles where you've successfully led a team. Highlight situations where you managed complaints or resolved conflicts, as this will demonstrate your ability to handle pressure and ensure guest satisfaction.
✨Practice Your Communication Skills
Excellent communication is key in hospitality. During the interview, practice clear and confident communication. You might even want to role-play common guest scenarios with a friend beforehand, so you feel prepared to showcase your skills in real-time.
✨Emphasise Flexibility and Adaptability
With flexible working hours, including weekends, it's important to convey your willingness to adapt. Share examples of how you've successfully managed varying schedules in the past and how you can maintain a positive attitude while doing so. This will show that you're a great fit for the dynamic environment at Retallack Resort & Spa.
