At a Glance
- Tasks: Lead and motivate the Guest Services team to ensure outstanding guest experiences.
- Company: Join Away Resorts, a dynamic company transforming UK holidays.
- Benefits: Enjoy discounts on holidays, health cash plan, and career development opportunities.
- Other info: Fun working environment with opportunities for growth and development.
- Why this job: Be the hero that creates unforgettable holiday memories for guests.
- Qualifications: Strong people skills, management experience, and a passion for customer service.
The predicted salary is between 28000 - 39200 £ per year.
Location: Mill Rythe Coastal Retreat, Hayling Island PO11 0PB
Hours of work: 40 Hours per week, Permanent contract
Salary: £28,683 per annum
What We Need In a Nutshell
We want you to make our guests feel personally welcomed, cared for, and inspired to have their best holiday ever, from the moment they check in to the moment they leave, you will be responsible for the smooth running of the Guest Services department.
Who are we?
At Away Resorts we’re a growing company, shaking up the Great British holiday. Our Mill Rythe resort, set on a peaceful estuary, has undergone a stunning £10m refurbishment with our stunning cocktail bar, The Missing Squirrel! As well as our incredible restaurant The Green Room.
What You’ll Be Doing
Working as part of our team of holiday heroes, reporting to the Guest Experience Manager, you will be running the Guest Services team.
For You, This Includes
- Spending lots of your time with guests, meeting and greeting to check them into their accommodation
- You will be responsible for managing holiday bookings.
- Resolving customer complaints
- Liaising with and helping out colleagues onsite to ensure that our guests experience is always excellent
- You will be the first point of contact for all our Holiday Home Owners
One more thing holidays happen at holiday times, so you may need to work your magic on bank holidays and weekends too.
Skills, Experience And Qualities You’ll Need
If you can demonstrate the following, we’d love to hear from you:
- Outstanding people skills – friendly, patient and always ready to help
- Previous Management or Supervisors experience
- Exceptional organisation skills and able to keep a good few plates spinning
- A solid understanding of budgeting and finance
- Experience in a customer-facing or sales role
It’s the icing on the cake if you have experience in the holiday sector specifically, but don’t worry if you haven’t, we provide plenty of training.
It’s about your values too. We have a can-do, fun-loving, people-centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers - have a read about it here and decide if it describes you.
What We Can Offer You
Enjoy some great benefits, including:
- Up to 50% Discounts on Away Resorts holidays – because you deserve amazing getaways too.
- Up to 20% Discounts on Away Resorts holidays for friends and families- because we want to extend our fabulous getaways to them too.
- 20% On-park discounts – Enjoy the best of what we offer.
- Team Incentives – Your hard work won’t go unnoticed.
- Holiday Hero Menu – Enjoy delicious meals with discounted food options on-park.
- Life Insurance – For peace of mind.
- Enhanced Maternity/Paternity Pay – After two years with us, we’ve got you covered.
- Holiday Buy Scheme – Flexibility to suit your lifestyle.
- Help @ Hand Scheme – Wellbeing support when you need it.
- Career Development – We believe in nurturing talent and promoting from within
Our Promise to You
Holiday Heroes come with all sorts of different super-powers, and we welcome them all! We embrace diversity, inclusion and equal opportunities. From our investors to our teams, we love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination, and we’ll forever strive not just for our product to be unique but our people too. Afterall, wouldn’t it be boring if we were all the same? In short, we want to bring your whole self to work!
Good Luck!
#INDHP
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Guest Services Manager employer: Away Resorts Ltd
Away Resorts Ltd offers an exciting opportunity for a Seasonal Kitchen Assistant at Tattershall Lakes, where you can thrive in a vibrant and fast-paced environment. With a strong focus on employee growth, we provide comprehensive training and a supportive work culture that values passion and positivity. Enjoy unique benefits such as discounts on holidays across all parks and regular incentives, making this role not just a job, but a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Manager
✨Tip Number 1
Get to know the company inside out! Before your interview, check out their website and social media. This way, you can chat about their values and what makes them tick, showing you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! Since this role is all about guest interaction, think of examples where you've gone above and beyond for customers. Share these stories during your interview to highlight your outstanding people skills.
✨Tip Number 3
Show off your organisational prowess! Be ready to discuss how you’ve managed teams or projects in the past. Use specific examples to demonstrate how you keep everything running smoothly, just like a well-oiled machine.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch that shows you appreciate the opportunity and are still keen on the role. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Guest Services Manager
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style and flair into your cover letter and CV.
Tailor Your Application:Make sure to tailor your application to the Guest Services Manager role. Highlight your relevant experience and skills that match what we’re looking for, like your people skills and management experience. It shows us you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to make your achievements stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you can check out more about our amazing company while you’re there!
How to prepare for a job interview at Away Resorts Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Away Resorts and their values. Understand their ethos of being 'Attentive Amazing Lovers' and think about how your own values align with theirs. This will help you demonstrate that you're not just looking for any job, but that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Guest Services Manager, outstanding people skills are crucial. Prepare examples from your past experiences where you've successfully handled guest complaints or engaged with customers positively. This will show that you can maintain high guest satisfaction and lead your team effectively.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and keep everything running smoothly. Think of specific instances where you've created staff rotas or managed a team under pressure. Highlighting your organisational prowess will reassure them that you can keep all those plates spinning!
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the company culture. Ask about team dynamics, training opportunities, or how they measure success in the Guest Services department. This shows your enthusiasm and helps you gauge if it's the right fit for you.
