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- Tasks: Lead and motivate the Guest Services team to ensure outstanding guest experiences.
- Company: Join Away Resorts, a dynamic company transforming UK holidays.
- Benefits: Enjoy discounts on holidays, health cash plan, and career development opportunities.
- Why this job: Be the hero that creates unforgettable holiday memories for guests.
- Qualifications: Strong people skills, management experience, and a passion for customer service.
- Other info: Fun working environment with opportunities for growth and development.
The predicted salary is between 28000 - 39200 £ per year.
Hours of work: 40 Hours per week – Permanent contractSalary: Up to £29,355 dependant on experienceWhat we need in a nutshellOverseeing the Guest Services team ensuring a seamless check in process while proactively looking to mitigate guest frustrations and encourage timely service recovery. Maximising revenue opportunities through effective management of all hotel rooms, while encouraging upgrades to existing business.Who are we?We are Gara Rock a Boutique Hotel and Restaurant perched on a clifftop right on the South West Coast path and just across the water from Salcombe.We\’re relaxed, friendly and down to earth. And we\’re devoted to making sure our guests and Visitors have the best time with us. Right now, we\’re looking for some talented awesome individuals to join our team and help us deliver our Gara Rock experience.We are a dynamic and growing company, shaking up the Great British holiday. At our amazing UK resorts we pull out all the stops and add the bells and whistles to give our guests the holiday of a lifetime. Find out more about our holiday experience on our website:http://www.awayresorts.co.uk .What you\’ll be doingThrough clear and consistent leadership, you will be managing and motivating the Guest Services teams to ensure they are equipped and excited to enable our Guests to have the best holiday ever, with the attention to detail that has become synonymous to the standards expected at an Away Resorts destination.Your responsibilities will include:Looking for ways to improve and develop service standards.Working with yield and inventory to maximise occupancy and tariff.Working closely with the Maintenance Team and Accommodation Team to ensure that all accommodation is sparkling and well-maintained with everything working.Ensuring the Guest Services team represent the Hotel well and have a can-do, problem-solving attitude, ensuring our Guests are looked after and will come back!Managing complaints and monitoring guest feedback, onsite and via social mediaManaging and motivating your team, including recruitment, performance reviews, development and all the paperwork that goes with itAnalysing trends to build the strategy, policies and procedures that deliver improvements and maximise sales opportunitiesManaging the P&L for your departmentSkills, experience, and qualities you\’ll needIf you can demonstrate the following, we\’d love to hear from you:A good level of general education with evidence of personal and/or professional developmentExperience within the hospitality sector or similar within Guest ServicesStrong leadership skills: approachable, leading by example and respectful of their team at all timesA great communicator and able to accept and act upon feedbackCommercially astute and competent with IT and technologyExperience with RMS Booking SystemAbility to write key SOP\’s for the Guest ServicesAbility to train the team in key pieces of Guest ServicesHave a minimum of 5 years experience within Hospitality/HotelsIt\’s about your values too. We have a can-do, fun-loving, people-centred ethos here at Away Resorts, which is captured by our holiday heroes\’ mantra of Attentive Amazing Lovers – have a read about it on our website and decide if it describes you.What we can offer youThis is an exciting and varied role as part of our senior management team. We look after you with a great range of benefits, including:
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Guest Services Manager employer: Away Resorts Ltd
Contact Detail:
Away Resorts Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Manager
✨Tip Number 1
Get to know the company inside out! Before your interview, check out their website and social media. This way, you can chat about their values and what makes them tick, showing you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! Since this role is all about guest interaction, think of examples where you've gone above and beyond for customers. Share these stories during your interview to highlight your outstanding people skills.
✨Tip Number 3
Show off your organisational prowess! Be ready to discuss how you’ve managed teams or projects in the past. Use specific examples to demonstrate how you keep everything running smoothly, just like a well-oiled machine.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch that shows you appreciate the opportunity and are still keen on the role. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Guest Services Manager
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style and flair into your cover letter and CV.
Tailor Your Application: Make sure to tailor your application to the Guest Services Manager role. Highlight your relevant experience and skills that match what we’re looking for, like your people skills and management experience. It shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to make your achievements stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you can check out more about our amazing company while you’re there!
How to prepare for a job interview at Away Resorts Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Away Resorts and their values. Understand their ethos of being 'Attentive Amazing Lovers' and think about how your own values align with theirs. This will help you demonstrate that you're not just looking for any job, but that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Guest Services Manager, outstanding people skills are crucial. Prepare examples from your past experiences where you've successfully handled guest complaints or engaged with customers positively. This will show that you can maintain high guest satisfaction and lead your team effectively.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and keep everything running smoothly. Think of specific instances where you've created staff rotas or managed a team under pressure. Highlighting your organisational prowess will reassure them that you can keep all those plates spinning!
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the company culture. Ask about team dynamics, training opportunities, or how they measure success in the Guest Services department. This shows your enthusiasm and helps you gauge if it's the right fit for you.
