At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and handle inquiries with a smile.
- Company: Join a vibrant company transforming the UK holiday experience at stunning resorts.
- Benefits: Enjoy flexible hours, discounts on holidays, and opportunities for career growth.
- Other info: Must be available to work weekends and bank holidays.
- Why this job: Be part of a fun team that values diversity and creates unforgettable holiday memories.
- Qualifications: No specific qualifications needed, just a friendly attitude and willingness to learn.
The predicted salary is between 27000 - 45000 € per year.
Location
Location: Tattershall Lakes, Lincolnshire
Location: Cleethorpes Pearl Holiday Park
Location: The Lakes Rookley, Ventnor, Isle of Wight
Hours
Hours: Variable seasonal contract - some evenings & weekends required
Salary
Salary: £12.71 per hour - paid weekly!
What we need in a nutshell
We want you to make our guests feel personally welcomed, cared for, and inspired to have their best holiday ever, from the moment they check in to the moment they leave. You will assist the Guest Services Manager and help with the smooth running of the department.
What you’ll be doing
Reporting to the Guest Services Manager you will be assisting with the running of the Guest Services department. This includes:
- Spending lots of your time with guests; meeting and greeting them, checking them in, making holiday bookings
- Resolving their complaints so that they walk away with a smile
- Liaising with and helping out colleagues onsite to ensure that our guests experience is always excellent
- You will be one of the first point of contact for all our Holiday Home Owners
One more thing…holidays happen at holiday times, so you will need to work your magic on evenings, weekends and bank holidays too.
Skills, experience and qualities you’ll need
We are looking for someone with exceptional Supervisory and Customer service skills, preferably in the hospitality sector. We’d ideally like you to tick the following boxes:
- A confident, outgoing personality, incredible organisation skills and a high degree of resilience under pressure.
- Comfortable multi-tasking, working as part of a team and solving problems using your own initiative.
What we can offer you
This is an exciting and varied role and a great opportunity to develop your career. And we look after you with a great range of benefits, including:
- Discounts on Away Resorts Holidays
- Park Discounts
- Awards and Recognition
Equal opportunity
We embrace diversity, inclusion and equal opportunities.
Guest Services Assistant employer: Away Resorts Ltd
At Away Resorts, we pride ourselves on creating a vibrant and inclusive work environment where every team member is valued. As a Guest Services Assistant at our stunning Tattershall Lakes resort, you'll enjoy flexible working hours, competitive pay, and a range of benefits including discounts on holidays and opportunities for career progression. Join us in delivering unforgettable holiday experiences while being part of a diverse team that celebrates individuality and fosters personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Assistant
✨Tip Number 1
Familiarise yourself with the company culture and values at Away Resorts. Understanding their commitment to diversity and inclusion will help you align your approach during interviews and show that you’re a great fit for their team.
✨Tip Number 2
Prepare to showcase your customer service skills through real-life examples. Think of specific situations where you’ve gone above and beyond for a guest or resolved a complaint effectively, as this role is all about making guests feel valued.
✨Tip Number 3
Research common holiday activities and services offered at Tattershall Lakes. Being knowledgeable about what guests can enjoy will not only impress during your interview but also demonstrate your enthusiasm for the role.
✨Tip Number 4
Be ready to discuss your flexibility regarding working hours, especially weekends and bank holidays. Highlighting your willingness to adapt to the seasonal nature of the job will show your commitment to providing excellent guest experiences.
We think you need these skills to ace Guest Services Assistant
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand what a Guest Services Assistant does. Highlight key responsibilities such as meeting and greeting guests, handling bookings, and resolving complaints.
Tailor Your CV:Make sure your CV reflects relevant experience in customer service or hospitality. Use specific examples that demonstrate your ability to create a welcoming environment and handle guest inquiries effectively.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for providing excellent guest experiences. Mention why you want to work for Away Resorts and how your skills align with their values of diversity and inclusion.
Proofread Your Application:Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial in the hospitality industry.
How to prepare for a job interview at Away Resorts Ltd
✨Show Your Enthusiasm for Guest Services
Make sure to express your passion for providing excellent customer service. Share examples of how you've gone above and beyond to make guests feel welcome in previous roles.
✨Prepare for Common Scenarios
Think about potential guest complaints or inquiries you might encounter and prepare your responses. Demonstrating your problem-solving skills will show that you're ready to handle challenges with a positive attitude.
✨Highlight Flexibility and Availability
Since the role requires working weekends and bank holidays, be upfront about your availability. Emphasising your willingness to work during peak times will demonstrate your commitment to the role.
✨Research the Company Culture
Familiarise yourself with Away Resorts' values and culture. Mentioning how your personal values align with theirs can help you stand out as a candidate who fits well within their team.
