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For Companies At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and handle inquiries with a smile.
- Company: Join a vibrant company transforming the UK holiday experience at stunning resorts.
- Benefits: Enjoy flexible hours, discounts on holidays, and opportunities for career growth.
- Why this job: Be part of a fun team that values diversity and creates unforgettable holiday memories.
- Qualifications: No specific qualifications needed, just a friendly attitude and willingness to learn.
- Other info: Must be available to work weekends and bank holidays.
The predicted salary is between 27000 - 45000 £ per year.
Location: Cleethorpes Pearl Holiday Park
Location: Tattershall Lakes, Lincolnshire
Role: Maintenance
Transport Provided: No
Accommodation: No
Closing Date: 30 January 2026
Guest Services Assistant
Hours of work:Seasonal Contract – Variable Hours
Salary:£12.21 per hour – Paid weekly!
Who are we?
Our holidays are amazing and it\’s our people who bring everything to life. We pull out all the stops, add the bells and whistles and put our hearts and souls into it, so that our guests can enjoy the greatest of Great British holidays. At Away Resorts, we like to have fun, so if you do too, and you would also like to be part of an award winning company with big plans – we need to talk.
What you\’ll be doing
- Checking our Guests in providing them with all the information they need to know to start their break.
- You will be first point of contact for all our day visitors.
- Checking Guests out and ensuring they enjoyed their stay. Asking for feedback.
- Dealing with general enquiries this could cover a whole spectrum of the Parks operation so a willingness to learn is key.
- Dealing with complaints by finding the right solution for the Guests to enable them to enjoy the rest of their stay.
- Taking bookings and identifying potential sales opportunities.
Skills, experience and qualities you’ll need
We’ll provide training, but you must:
- You will be using a computer on a daily basis so you will need to be computer literate.
- Experience working within a customer facing role.
- Works well under pressure…a good communicator too
- Calm and methodical but of strong character…this is a busy place!
- Attention to detail even little ones and high standards
It’s about your values too. We have a can‑do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers – if that’s fired up your curiosity, have a read about ithere and decide if it describes you. In exchange for your loyalty and hard work we offer an excellent salary, high job satisfaction in an environment that is fast moving with a business that is continually developing and evolving.
What we can offer you
Whether you work one day a week or 5, this is what we can offer you:
- Pension scheme– Plan for your future.
- Up to 50% Discounts on Away Resorts holidays– because you deserve amazing getaways too.
- 20% On-park discounts– Enjoy the best of what we offer.
- Team Incentives– Your hard work won’t go unnoticed.
- Holiday Hero Menu– Enjoy delicious meals with discounted food options on‑park
- Help @ Hand Scheme– Wellbeing support when you need it.
- Career Development– We believe in nurturing talent and promoting from within.
Our Promise to You
Holiday Heroes come with all sorts of different super‑powers, and we welcome them all!
We embrace diversity, inclusion and equal opportunities. From our investors, to our teams we love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination and we’ll forever strive not just for our product to be unique but our people too. Afterall, wouldn’t it be boring if we were all the same? In short, we want to bring your whole self to work!
Want to join our team? Here’s how to apply
Just click on the Apply Now button and follow the instructions. To find out more about what it’s like to work for Away Resorts, check us out.
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Guest Services Assistant employer: Away Resorts Ltd
Contact Detail:
Away Resorts Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Assistant
✨Tip Number 1
Familiarise yourself with the company culture and values at Away Resorts. Understanding their commitment to diversity and inclusion will help you align your approach during interviews and show that you’re a great fit for their team.
✨Tip Number 2
Prepare to showcase your customer service skills through real-life examples. Think of specific situations where you’ve gone above and beyond for a guest or resolved a complaint effectively, as this role is all about making guests feel valued.
✨Tip Number 3
Research common holiday activities and services offered at Tattershall Lakes. Being knowledgeable about what guests can enjoy will not only impress during your interview but also demonstrate your enthusiasm for the role.
✨Tip Number 4
Be ready to discuss your flexibility regarding working hours, especially weekends and bank holidays. Highlighting your willingness to adapt to the seasonal nature of the job will show your commitment to providing excellent guest experiences.
We think you need these skills to ace Guest Services Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what a Guest Services Assistant does. Highlight key responsibilities such as meeting and greeting guests, handling bookings, and resolving complaints.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service or hospitality. Use specific examples that demonstrate your ability to create a welcoming environment and handle guest inquiries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent guest experiences. Mention why you want to work for Away Resorts and how your skills align with their values of diversity and inclusion.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial in the hospitality industry.
How to prepare for a job interview at Away Resorts Ltd
✨Show Your Enthusiasm for Guest Services
Make sure to express your passion for providing excellent customer service. Share examples of how you've gone above and beyond to make guests feel welcome in previous roles.
✨Prepare for Common Scenarios
Think about potential guest complaints or inquiries you might encounter and prepare your responses. Demonstrating your problem-solving skills will show that you're ready to handle challenges with a positive attitude.
✨Highlight Flexibility and Availability
Since the role requires working weekends and bank holidays, be upfront about your availability. Emphasising your willingness to work during peak times will demonstrate your commitment to the role.
✨Research the Company Culture
Familiarise yourself with Away Resorts' values and culture. Mentioning how your personal values align with theirs can help you stand out as a candidate who fits well within their team.
