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- Tasks: Welcome guests, manage check-ins/outs, and resolve inquiries for an unforgettable holiday experience.
- Company: Join a vibrant company transforming the Great British holiday scene at Newquay Bay Resort.
- Benefits: Enjoy flexible hours, discounts on holidays, and opportunities for career growth.
- Why this job: Be part of a fun team in a stunning location, making holidays memorable for guests.
- Qualifications: No specific qualifications required; just a passion for customer service and teamwork.
- Other info: Must be available to work weekends and bank holidays; embrace diversity and inclusion.
Location: Tattershall Lakes, Lincolnshire
Location: Newquay Bay Holiday Resort, Cornwall
Hours: Seasonal contract, Part-time hours
Remuneration: £12.21 per hour – Paid weekly!
What we need in a nutshell:
We want you to make our guests feel personally welcomed, cared for, and inspired to have their best holiday ever, from check-in to check-out. You will deputise in the absence of the Guest Services Manager and assist in the smooth running of the department.
Who we are?
We are a dynamic and growing company, shaking up the Great British holiday industry. At Newquay Bay Resort, our guests can surf the waves at nearby Newquay and unwind at the resort, which features an outdoor pool, a sauna, a beauty salon, and free entertainment.
Located in Cornwall, Newquay Bay Resort offers seaside adventures combined with the tranquility of a country getaway and the peaceful valley setting on the North Coast. Find out more about our holiday experience on our website: http://www.awayresorts.co.uk.
What we need in a nutshell:
As a Guest Services Assistant, your role will include:
- Meeting and greeting guests, checking them in and out
- Making bookings for activities and handling inquiries
- Resolving complaints to ensure guests are properly looked after
Holidays happen at holiday times, so you will need to work on weekends and bank holidays too.
What we can offer you:
This flexible role can fit into your life and may lead to other roles and career progression. We offer a range of benefits, including:
- Discounts on Away Resorts Holidays
- On Park Discounts
- Awards and Recognition
Want to join our team? Here’s how to apply:
Click on the Apply Now button and follow the instructions. To learn more about working at Away Resorts, visit www.awayresorts.co.uk/careers.
Our promise to you:
We embrace diversity, inclusion, and equal opportunities. We welcome individuals from all backgrounds and are committed to creating a discrimination-free environment. We encourage you to bring your whole self to work!
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Guest Service Assistant employer: Away Resorts Ltd
Contact Detail:
Away Resorts Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant
✨Tip Number 1
Familiarise yourself with the local area and attractions around Newquay Bay Resort. Being knowledgeable about nearby activities will help you engage with guests and provide them with tailored recommendations, making their stay even more enjoyable.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios with friends or family. This will prepare you for handling various guest inquiries and complaints effectively, showcasing your ability to maintain a positive atmosphere.
✨Tip Number 3
Demonstrate your enthusiasm for the role by researching Away Resorts and their values. Understanding their commitment to diversity and inclusion will allow you to align your approach with their company culture during any interviews.
✨Tip Number 4
Network with current or former employees of Away Resorts on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Guest Service Assistant position.
We think you need these skills to ace Guest Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities of a Guest Service Assistant. Highlight your relevant experience in customer service and how you can contribute to making guests feel welcomed and cared for.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role. Emphasise any previous roles in hospitality or customer service, and include specific examples of how you've resolved complaints or enhanced guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent guest service. Mention why you want to work at Newquay Bay Resort specifically and how your values align with their commitment to diversity and inclusion.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Away Resorts Ltd
✨Show Your Enthusiasm for Guest Service
Make sure to express your passion for providing excellent customer service. Share examples of how you've gone above and beyond to make guests feel welcome in previous roles, as this aligns perfectly with the company's mission.
✨Prepare for Common Scenarios
Think about potential situations you might face as a Guest Service Assistant, such as handling complaints or managing bookings. Prepare specific examples from your past experiences that demonstrate your problem-solving skills and ability to remain calm under pressure.
✨Familiarise Yourself with the Resort
Do some research on Newquay Bay Holiday Resort and its offerings. Being knowledgeable about the facilities, activities, and local attractions will show your genuine interest in the role and help you answer questions more effectively.
✨Highlight Flexibility and Teamwork
Since the role requires working weekends and bank holidays, emphasise your flexibility and willingness to adapt. Additionally, discuss your experience working in teams, as collaboration is key in ensuring a smooth operation in guest services.
