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For Companies At a Glance
- Tasks: Welcome guests, manage check-ins, and ensure a memorable holiday experience.
- Company: Dynamic company transforming the British holiday experience in beautiful Angus countryside.
- Benefits: Flexible hours, discounts on holidays, team events, and career progression opportunities.
- Why this job: Join a fun-loving team and make a real difference in guests' holiday experiences.
- Qualifications: Customer service skills and a friendly, outgoing personality are essential.
- Other info: Embrace diversity and bring your unique self to work!
The predicted salary is between 12 - 16 ÂŁ per hour.
Salary: ÂŁ12.21 per hour
What we need in a nutshell
We want you to make our guests feel personally welcomed, cared for, and inspired to have their best holiday ever, from the moment they check in to the moment they leave.
Who are we?
We are a dynamic and growing company, shaking up the great British holiday! Set in 650 acres of idyllic Angus countryside, Piperdam combines superb accommodation and award‑winning facilities to create the ultimate Scottish Experience.
The nitty gritty of what you’ll be doing
Working as part of our team of holiday heroes, you will be helping the Guest Services Manager to run the Guest Services department. This will see you spending lots of your time with guests; meeting and greeting them, checking them in, making holiday bookings, and resolving their complaints so that they walk away with a smile. And who knows what else you may find yourself doing. If you’re happy to help even when it’s “not your job,” you’re our sort of person. One more thing…holidays happen at holiday times, so you will need to work your magic on evenings, weekends and bank holidays too.
Skills, experience and qualities you’ll need
- Customer service skills and experience are a must! Preferably in the hospitality sector.
- A confident, outgoing personality.
- Incredible organisation skills and a high degree of resilience under pressure.
- Comfortable multi‑tasking, working as part of a team and solving problems using your own initiative.
- Great communication skills, as you will be dealing with different departments and will need to resolve issues, get results and pass on correct information.
It’s about your values too. We have a can‑do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers.
Nice to have but not essential
- Experience of using booking systems, especially Parcvu.
What we can offer you
This is a flexible role that we can help you fit into your life and it can also lead to other roles and career progression if you want it to. We look after you with a great range of benefits, including:
- Discounts on Away Resorts Holidays for you and your friends & family
- On Park Discounts
- Awards and Recognition
- Employee Assistance program
- Team Events
Want to join our team? Here’s how to apply
Just click on the Apply Now button and follow the instructions. To find out more about what it’s like to work for Away Resorts, check us out at www.awayresorts.co.uk/careers.
Our promise to you
Holiday Heroes come with all sorts of different super‑powers, and we welcome them all! We embrace diversity, inclusion and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination and we’ll forever strive not just for our product to be unique but our people too. In short, we want to bring your whole self to work!
Guest Services Assistant in Cleethorpes employer: Away Resorts Ltd
Contact Detail:
Away Resorts Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Assistant in Cleethorpes
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since you'll be working directly with guests, think about scenarios where you might need to resolve complaints or make someone feel welcome. Role-playing these situations can really boost your confidence.
✨Tip Number 3
Be ready to showcase your flexibility! The job requires working evenings and weekends, so be prepared to discuss your availability. Highlighting your willingness to adapt can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team of holiday heroes. Don’t miss out on this opportunity!
We think you need these skills to ace Guest Services Assistant in Cleethorpes
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us how your outgoing nature and customer service skills make you a perfect fit for our team.
Tailor Your Experience: Make sure to highlight any relevant experience you have in hospitality or customer service. We love seeing how your past roles have prepared you to make our guests feel welcomed and cared for, so connect the dots for us!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps, and make sure to proofread for any typos – we want to see your attention to detail!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you can check out more about what it’s like to work with us while you’re there!
How to prepare for a job interview at Away Resorts Ltd
✨Show Your Customer Service Skills
Since the role is all about making guests feel welcome, be ready to share specific examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone, especially in a hospitality setting.
✨Demonstrate Your Team Spirit
This job requires working closely with others, so highlight your ability to collaborate and support your teammates. Share stories that showcase your teamwork skills, especially in high-pressure situations where you helped resolve issues together.
✨Be Ready for Problem-Solving
Prepare to discuss how you handle complaints or unexpected challenges. Think of a time when you turned a negative experience into a positive one for a guest. This will show that you can think on your feet and maintain a positive attitude under pressure.
✨Embrace the Company Culture
Familiarise yourself with the company’s ethos of being fun-loving and people-centred. During the interview, express how your values align with theirs and why you’re excited about being part of a team that prioritises guest satisfaction and a great holiday experience.
