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- Tasks: Welcome guests, assist with bookings, and resolve inquiries to enhance their holiday experience.
- Company: Dynamic holiday company focused on exceptional guest services.
- Benefits: Flexible hours, discounts, team events, and recognition opportunities.
- Why this job: Join a fun team and make holidays memorable for guests!
- Qualifications: Customer service experience in hospitality is essential.
- Other info: Evening and weekend availability required for busy holiday periods.
The predicted salary is between 30000 - 42000 £ per year.
A dynamic holiday company is seeking a Guest Services team member to ensure guests feel welcomed and cared for.
Responsibilities include:
- Checking guests in
- Assisting with bookings
- Solving inquiries
Customer service experience in hospitality is essential. The role offers flexibility and benefits like discounts, team events, and recognition opportunities. This position requires evening and weekend availability, ensuring seamless operations during busy holiday periods.
Guest Experience Specialist — Check‑In, Bookings & Service in Cleethorpes employer: Away Resorts Ltd
Contact Detail:
Away Resorts Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Specialist — Check‑In, Bookings & Service in Cleethorpes
✨Tip Number 1
Get to know the company! Research their values and what makes them tick. When you show up for an interview, drop in some knowledge about their latest projects or initiatives. It’ll show you’re genuinely interested and not just another candidate.
✨Tip Number 2
Practice your customer service skills! Since this role is all about making guests feel welcome, think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these stories during your chat with us.
✨Tip Number 3
Dress the part! First impressions matter, especially in hospitality. Make sure you look polished and professional when you come in for your interview. It shows you take the opportunity seriously and are ready to represent our brand.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot us a quick thank-you email. It’s a nice touch that keeps you on our radar and shows your enthusiasm for the role. Plus, it’s a great way to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Guest Experience Specialist — Check‑In, Bookings & Service in Cleethorpes
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your previous experience in hospitality and customer service. We want to see how you've made guests feel welcomed and cared for in the past!
Tailor Your Application: Don’t just send a generic application! Take a moment to customise your CV and cover letter to reflect the specific skills and experiences that match the Guest Experience Specialist role.
Be Clear About Your Availability: Since this role requires evening and weekend availability, be upfront about your schedule. We appreciate honesty and flexibility, so let us know when you can work!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Away Resorts Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the holiday company. Understand their values, mission, and what makes them unique in the industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Since customer service experience is essential for this role, prepare specific examples from your past work where you went above and beyond for a guest or resolved a challenging situation. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle various guest scenarios, especially during busy periods. Think about common issues that arise in hospitality and prepare your responses. This will demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Emphasise Flexibility and Team Spirit
Highlight your availability for evenings and weekends, as well as your willingness to work as part of a team. Share experiences where you collaborated with colleagues to enhance guest experiences, showing that you’re not just a lone wolf but someone who thrives in a team environment.
