At a Glance
- Tasks: Welcome guests, handle enquiries, and ensure a memorable stay.
- Company: Appletree Country Park, a beautiful nature retreat in Lincolnshire.
- Benefits: Competitive salary, weekly pay, discounts on holidays, and recognition awards.
- Other info: Dynamic environment with opportunities for growth and development.
- Why this job: Join a fun-loving team and make a real difference in guest experiences.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 26511 - 26511 € per year.
Salary: £26,511 per annum with OTE £52.5k
Location: Appletree Country Park, Boston, Lincolnshire
Remuneration: £12.71 per hour - paid weekly!
What we need, in a nutshell
We're currently looking for an experienced Receptionist to join our Guest Services Team ensuring we give the best service to all our guests. Guest Services is the main contact point for all guest enquiries and also the key information area for all nature of requirements during their visit.
Who are we?
Complete with 150-acres, Appletree Country Park is nestled in a naturally beautiful setting surrounded by wildlife and outstanding grounds, located in the beautiful Lincolnshire countryside.
What you’ll be doing:
- Checking our Guests in providing them with all the information they need to know to start their break.
- You will be the first point of contact for all of our visitors.
- Checking Guests out and ensuring they enjoyed their stay.
- Asking for feedback.
- Dealing with general enquiries this could cover a whole spectrum of the Parks operation so a willingness to learn is key.
- Dealing with complaints by finding the right solution for the Guests to enable them to enjoy the rest of their stay.
- Taking bookings and identifying potential sales opportunities.
Skills, experience and qualities you’ll need:
- You will be using a computer on a daily basis so you will need to be computer literate.
- Experience working within a customer facing role.
- Works well under pressure…a good communicator too.
- Calm and methodical character but of strong character…this is a busy place!
- Attention to detail even little ones and high standards.
It’s about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers – if that’s fired up your curiosity, we hope you’ll decide if it describes you.
In exchange for your loyalty and hard work we offer an excellent salary, high job satisfaction in an environment that is fast moving with a business that is continually developing and evolving.
Benefits:
- Discounts on Away Resorts Holidays
- On Park Discounts
- Awards and recognition
We embrace diversity, inclusion and equal opportunities. From our investors, to our teams we love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination and we’ll forever strive not just for our product to be unique but our people too.
Guest Services Assistant in Boston employer: Away Resorts Ltd
At Away Resorts, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity and inclusion. Located in the stunning Appletree Country Park, our Guest Services Assistant role provides not only competitive remuneration but also opportunities for personal growth and development in a fast-paced environment. With a focus on employee satisfaction, we ensure our team members enjoy benefits such as discounts on holidays and recognition for their hard work, making it a truly rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Assistant in Boston
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Appletree Country Park and its values. This will help you connect with the team and show that you're genuinely interested in being part of their Guest Services.
✨Tip Number 2
Practice your communication skills! As a Guest Services Assistant, you'll be the first point of contact for guests. Role-play common scenarios with a friend to boost your confidence and ensure you can handle enquiries and complaints like a pro.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've turned a negative situation into a positive one. This will demonstrate your ability to deal with complaints and keep guests happy.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through our platform. It shows initiative and gives us a chance to get to know you better right from the start.
We think you need these skills to ace Guest Services Assistant in Boston
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of fun and warmth into your words. Remember, we’re all about that people-centred ethos!
Tailor Your Application:Make sure to tailor your application to the Guest Services Assistant role. Highlight your customer service experience and any relevant skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out – we love a good list!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just like we like it!
How to prepare for a job interview at Away Resorts Ltd
✨Know the Company
Before your interview, take some time to research Appletree Country Park and its ethos. Understand their focus on customer service and the importance of creating a memorable experience for guests. This will help you align your answers with their values during the interview.
✨Showcase Your Customer Service Skills
Since the role is all about guest interaction, prepare examples from your past experiences where you provided excellent customer service. Think about times you handled complaints or went above and beyond for a guest. This will demonstrate your ability to thrive in a busy environment.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult situations, such as dealing with complaints or managing multiple tasks under pressure. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the team dynamics, training opportunities, or how success is measured in the Guest Services Team. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
