At a Glance
- Tasks: Deliver exceptional service to holiday homeowners and ensure their needs are met.
- Company: Join Away Resorts, a fun-loving and inclusive team dedicated to creating memorable experiences.
- Benefits: Enjoy discounts on holidays, career development, and a supportive work environment.
- Other info: Embrace diversity and bring your authentic self to work in a vibrant atmosphere.
- Why this job: Be the go-to person for homeowners and make their holiday dreams come true.
- Qualifications: People skills and a positive attitude; experience is a plus but not essential.
The predicted salary is between 26507 - 26507 £ per year.
Tattershall Lakes Country Park is looking for an aftersales administrator to ensure the best possible owner experience. You will deliver delight to new and existing homeowners, being the first and main point of contact for all their needs.
What We Can Offer You:
- Pension scheme – Plan for your future.
- Up to 50% discounts on Away Resorts holidays – because you deserve amazing getaways too.
- 20% on-park discounts – Enjoy the best of what we offer.
- Team incentives – Your hard work won’t go unnoticed.
- Holiday hero menu – Enjoy delicious meals with discounted food options on-park.
- Life insurance – For peace of mind.
- Enhanced maternity/paternity pay – After two years with us, we’ve got you covered.
- Holiday buy scheme – Flexibility to suit your lifestyle.
- Help @ hand scheme – Wellbeing support when you need it.
- Career development – We believe in nurturing talent and promoting from within.
What You’ll Be Doing:
- Carry out pre-delivery inspections on all holiday homes.
- Provide an efficient after-service to our new and existing holiday homeowners.
- Report, process, and check that all jobs are completed within a timescale.
- Liaise with manufacturers, contractors, and internal teams to ensure jobs identified are resolved to meet customers’ expectations.
- Use the park’s internal operating system for logging of jobs and checking accounts, liaising with owners regarding outstanding balances, gas checks, insurance, and electric tests.
- Raise purchase orders, order parts, and chase until parts are delivered.
- Communicate is key, ensuring that owners are kept updated on any jobs that are in process until the job is completed.
Skills, Experience And Qualities You’ll Need:
- You will be a people person with a talent for making people feel special, genuinely listening to our owners, building long-term relationships, and remembering the details that matter to them.
- Experience is advantageous but full training will be given for the role.
- You’ll be a genuine team player, as you have an important role in helping the sales team reach their targets.
- You will also be a positive person who sets out to solve problems and puts forward new ideas.
Our Promise to You:
We embrace diversity, inclusion, and equal opportunities. From our investors to our teams, we love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination, and we’ll forever strive not just for our product to be unique but our people too. In short, we want you to bring your whole self to work!
Aftersales Administrator employer: Away Resorts Ltd
At Tattershall Lakes Country Park, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and growth. With benefits like generous holiday discounts, a supportive pension scheme, and a commitment to career development, we ensure our team members feel valued and empowered to thrive in their roles. Join us in creating memorable experiences for our homeowners while enjoying a fun, inclusive environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Administrator
✨Tip Number 1
Network like a pro! Reach out to friends, family, and even former colleagues to let them know you're on the hunt for an Aftersales Administrator role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get social! Use platforms like LinkedIn to connect with people in the industry. Join relevant groups and engage in discussions to showcase your knowledge and enthusiasm for the role.
✨Tip Number 3
Prepare for interviews by practising common questions related to customer service and problem-solving. Think about examples from your past experiences that highlight your people skills and ability to build relationships.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Tattershall Lakes Country Park.
We think you need these skills to ace Aftersales Administrator
Some tips for your application 🫡
Show Your People Skills:As an Aftersales Administrator, you'll be the go-to person for our homeowners. Make sure to highlight your ability to connect with people and build relationships in your application. We want to see how you can make our owners feel special!
Be Detail-Oriented:In this role, attention to detail is key! When writing your application, mention any experience you have with managing tasks or projects where keeping track of details was crucial. We love candidates who can juggle multiple responsibilities while ensuring nothing slips through the cracks.
Emphasise Team Spirit:We're all about teamwork here at StudySmarter! In your application, share examples of how you've worked collaboratively in the past. Show us that you're not just a lone wolf but someone who thrives in a team environment and contributes to collective success.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at Away Resorts Ltd
✨Know the Company Culture
Before your interview, take some time to understand the company’s ethos and values. Tattershall Lakes Country Park emphasises a fun-loving, people-centred approach, so think about how your personality aligns with their 'Attentive Amazing Lovers' mantra.
✨Showcase Your People Skills
As an Aftersales Administrator, being a people person is crucial. Prepare examples of how you've built relationships and made customers feel valued in previous roles. This will demonstrate that you can deliver delight to homeowners.
✨Be Ready to Discuss Problem-Solving
The role involves resolving issues for homeowners, so be prepared to discuss specific instances where you've successfully solved problems. Highlight your positive attitude and willingness to put forward new ideas to improve customer experiences.
✨Familiarise Yourself with the Role's Responsibilities
Review the job description thoroughly and think about how your skills match the tasks listed, such as carrying out inspections and liaising with various teams. Being able to speak confidently about these responsibilities will show that you're serious about the position.
