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- Tasks: Guide clients through onboarding and ensure satisfaction with our legal tech platform.
- Company: A growing legal technology company in Greater London with a focus on innovation.
- Benefits: Private health insurance, annual leave, hybrid work, and growth opportunities.
- Why this job: Make a real impact by helping clients succeed with cutting-edge legal technology.
- Qualifications: Strong technical skills and experience in customer success within SaaS.
- Other info: Join a dynamic team and enjoy a supportive work environment.
The predicted salary is between 36000 - 60000 £ per year.
A growing legal technology company in Greater London is seeking a Customer Success Manager focusing on implementation. This role involves guiding clients through the customer lifecycle, providing tailored onboarding, and building strong client relationships to ensure satisfaction with the platform.
Ideal candidates will have a strong technical aptitude and experience in customer success within SaaS or related fields. The position offers a hybrid work environment and various benefits including private health insurance, annual leave, and opportunities for growth.
Strategic CSM: Implementation & Adoption (Hybrid) in London employer: Avvoka
Contact Detail:
Avvoka Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic CSM: Implementation & Adoption (Hybrid) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by understanding the company's platform inside out. We want to show that we’re not just interested in the role, but also passionate about their tech and how it helps clients.
✨Tip Number 3
Practice our pitch! We should be ready to explain how our experience aligns with their needs, especially in customer success and implementation. Let’s make it clear why we’re the perfect fit!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank you email can keep us top of mind and show our enthusiasm for the role. Plus, it’s a great chance to reiterate our key points!
We think you need these skills to ace Strategic CSM: Implementation & Adoption (Hybrid) in London
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let us see your enthusiasm for helping clients succeed. Share specific examples of how you've made a difference in previous roles, especially in SaaS or similar environments.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience that aligns with the job description. We want to see how your skills match our needs, so don’t be shy about showcasing your technical aptitude!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your achievements and experiences. Remember, clarity is key!
Apply Through Our Website: We encourage you to submit your application directly through our website. This helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Avvoka
✨Know the Product Inside Out
Before your interview, make sure you understand the legal technology platform inside and out. Familiarise yourself with its features, benefits, and how it stands out in the market. This will help you demonstrate your technical aptitude and show that you're genuinely interested in the role.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles where you've successfully guided clients through onboarding or implementation processes. Highlight how you built strong relationships and ensured client satisfaction. This will illustrate your capability to excel in a Customer Success Manager role.
✨Ask Insightful Questions
During the interview, don’t hesitate to ask questions about the company’s approach to customer success and their expectations for the role. This shows that you’re engaged and eager to understand how you can contribute to their goals.
✨Emphasise Adaptability in a Hybrid Environment
Since this position offers a hybrid work environment, be ready to discuss how you manage your time and productivity in both remote and in-office settings. Share any experiences that highlight your adaptability and ability to thrive in different work conditions.
