At a Glance
- Tasks: Lead new customers through implementation and ensure they become confident users of our platform.
- Company: Join a rapidly growing legal tech company transforming how legal teams work.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace with a focus on personal development.
- Why this job: Make a real impact by helping customers succeed with innovative legal technology.
- Qualifications: Experience in SaaS implementation and strong client-facing skills required.
The predicted salary is between 50000 - 70000 £ per year.
We build legal drafting technology for moments that matter - when the stakes are high, the documents are complex, and speed can’t come at the cost of control. Our platform helps legal teams move faster through contracts using automation, collaboration, and AI - without taking judgment away from the lawyers who own the risk. We believe technology should amplify expertise, not replace it. Avvoka is trusted by leading law firms, banks, and global enterprises, and we’ve grown through product strength and word of mouth alone. With headcount and revenue increasing by over 70% year on year, we’re scaling from a product‑led success into a globally recognised legal‑tech brand. We’re at an inflection point: evolving how the world’s most sophisticated legal teams work - and building a company where thoughtful people can do the best work of their careers.
The Role
You’ll own the most important moment in a customer’s journey with us: the point where they go from signing a contract to genuinely relying on Avvoka every day. As a Customer Success Manager focused on implementations, you’ll take new customers live, cut their time to value, and build the kind of adoption that turns a new logo into a long‑term advocate. In 12 months, you’ll be able to point to a portfolio of customers who got up and running faster because of you - legal teams who trust Avvoka because you helped them embed it into how they work. You’ll be the consistent, expert presence alongside them, from kickoff through every stage of their lifecycle with us.
What you’ll do
- Implement and onboard: Lead new customers through implementation, from kickoff to go‑live, building project plans that get them to value fast. Translate complex legal and drafting workflows into clean, working Avvoka configurations that fit how each customer actually operates. Reduce time to value by removing blockers, sequencing the rollout intelligently, and keeping momentum from day one.
- Enable and empower: Run training and enablement that turns new users into confident, self‑sufficient power users. Drive internal adoption by partnering with customer champions and helping them sell Avvoka inside their own organisation.
- Support and grow: Stay with customers throughout their lifecycle - spotting risks early, surfacing new opportunities, and being the trusted expert they call first. Feed real customer insight back to Product and CS, shaping how Avvoka evolves for the teams who use it most.
What you’ll bring
The ideal candidate would have:
- Hands‑on SaaS implementation experience, owning customer onboarding from kickoff to successful adoption.
- Strong client‑facing instincts - you’re confident, consultative, and credible in front of sophisticated stakeholders.
- Technical savvy: you’re comfortable configuring software and translating customer needs into a working setup.
- A consultative approach that gets to the heart of what a customer actually needs, not just what they ask for.
- A genuine drive to reduce time to value and make every customer successful.
Bonus points if you have:
- Experience in legal, legal tech, or working closely with legal teams.
Equal opportunities
We are an equal opportunity employer that celebrates diversity and inclusion. We welcome applications from individuals of all backgrounds, identities, and experiences - including those from underrepresented groups - and are happy to provide reasonable adjustments for candidates with disabilities during the recruitment process.
Customer Success Manager - Implementation in London employer: Avvoka Limited
At Avvoka, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. As a Customer Success Manager in our dynamic legal tech environment, you'll benefit from a supportive work culture that prioritises employee growth and development, alongside competitive compensation and flexible working arrangements. Join us in shaping the future of legal technology while making a meaningful impact on our customers' success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - Implementation in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Avvoka Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Avvoka Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager - Implementation in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Avvoka Limited:Your cover letter is your chance to shine! Tell us why you want to work at Avvoka Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Avvoka Limited!
How to prepare for a job interview at Avvoka Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
