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For Companies At a Glance
- Tasks: Assist customers with document automation issues and provide top-notch support.
- Company: Avvoka is a leading legal tech firm revolutionising document automation for law firms and businesses.
- Benefits: Enjoy a competitive salary, flexible work hours, and a fun, collaborative culture.
- Why this job: Join a fast-growing team and make a real impact in the legal tech space.
- Qualifications: Experience in document automation and customer support is essential; strong communication skills are a must.
- Other info: This role offers a chance to learn and grow in an innovative environment.
The predicted salary is between 28800 - 43200 £ per year.
Department: Customer Support
Target Start Date: ASAP
Salary Range: Competitive
Work Schedule: Monday to Friday, 9:00 AM – 5:30 PM GMT or PT (West Coast)
Contract Type: Contractor
About Us
Avvoka is a leading legal technology company specializing in document automation. Our platform empowers law firms and in-house legal teams to draft, negotiate, and manage contracts more efficiently. We’re trusted by top names in the industry, enabling major deals with magic circle law firms like Allen & Overy, helping McDonald's open new chains, and licensing popular franchises with HBO and Sony. Our team is dedicated to transforming the world of contracts, balancing innovation with a sense of humour in an inclusive, collaborative culture. We’re growing quickly, evolving from a start-up to a scale-up with 20% growth in headcount and over 70% revenue growth in the past year. Join us to push the boundaries of legal technology and help redefine how the world contracts.
About You
You are a problem solver with document automation experience with a passion for delivering outstanding customer support. You enjoy working in a fast-paced environment where no two days are the same, and you thrive on helping users get the most out of a product. You’re a strong communicator, able to explain complex ideas in a simple, friendly, and professional manner. You take ownership of customer issues, always following through to ensure a resolution. You’re comfortable collaborating with different teams and have a keen eye for identifying areas of improvement in both customer experience and internal processes. Most importantly, you’re a team player who enjoys learning and growing within a company that values innovation, collaboration, and a good sense of humour!
Key Responsibilities
- Customer Assistance & Issue Resolution
- Respond promptly to customer inquiries via live chat, email, and phone.
- Diagnose and troubleshoot technical issues, providing clear guidance to users.
- Escalate complex issues to the appropriate teams while maintaining ownership of the case.
- Collaboration with Internal Teams
- Work closely with the tech and product teams to report and track system bugs.
- Provide user feedback to influence feature development and improvements.
- Assist the sales and onboarding teams in ensuring a smooth customer journey.
- Continuous Process Improvement
- Identify trends in customer queries to suggest enhancements to support workflows.
- Contribute to internal documentation to improve support efficiency.
- Stay up to date with product updates and ensure accurate knowledge sharing within the team.
- Build strong relationships with customers by delivering excellent support experiences.
- Monitor and follow up on customer satisfaction scores and feedback.
- Advocate for customer needs internally to ensure an outstanding user experience.
- Platform Enablement & User Support
- Empower users by working with our Customer Success and Product teams to develop clear, structured external guidance such as knowledge base articles, videos and product tours to improve user self-sufficiency.
- Proactively identify common user challenges and provide solutions to enhance the customer experience.
Person Specification
The Ideal Candidate Will Have:
- A minimum of a year in document automation such as HotDocs, DocumentDrafter, Juro, ContractExpress, Exari
- Experience in a customer support, helpdesk, or client-facing role.
- Excellent communication skills, both written and verbal.
- A problem-solving mindset with the ability to think on their feet.
- The ability to work in a fast-paced environment and manage multiple tasks.
- A proactive approach to learning and mastering new software.
The Desirable Candidate Will Have:
- Familiarity with SaaS platforms or legal technology solutions.
- Experience using customer support tools (e.g., Intercom, Zendesk, HubSpot).
Why Join Us?
At Avvoka, you’ll work with a team that’s reshaping the future of contracting within a supportive, ambitious, and engaging culture. This is an excellent opportunity to bring your skills to a growing, innovative company and make a lasting impact.
Junior Template Developer - Document Automation Customer Support employer: Avvoka Limited
Contact Detail:
Avvoka Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Template Developer - Document Automation Customer Support
✨Tip Number 1
Familiarise yourself with document automation tools like HotDocs or Juro. Having hands-on experience or even a basic understanding of these platforms will give you an edge during discussions and show your commitment to the role.
✨Tip Number 2
Brush up on your customer support skills by practising how to explain complex technical issues in simple terms. This is crucial for the role, as you'll need to communicate effectively with users who may not have a technical background.
✨Tip Number 3
Network with current or former employees of Avvoka on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Stay updated on the latest trends in legal technology and document automation. Being knowledgeable about industry developments will not only impress your interviewers but also demonstrate your passion for the field.
We think you need these skills to ace Junior Template Developer - Document Automation Customer Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in document automation and customer support. Use specific examples that demonstrate your problem-solving skills and ability to communicate complex ideas clearly.
Craft a Compelling Cover Letter: In your cover letter, express your passion for legal technology and customer support. Mention how your background aligns with Avvoka's mission and values, and provide examples of how you've successfully resolved customer issues in the past.
Showcase Your Communication Skills: Since excellent communication is key for this role, consider including a brief section in your application that illustrates your ability to explain technical concepts in a simple manner. This could be a short anecdote or a description of a previous experience.
Highlight Continuous Learning: Emphasise your proactive approach to learning new software and improving processes. Mention any relevant training or certifications you have completed, especially those related to document automation or customer support tools.
How to prepare for a job interview at Avvoka Limited
✨Showcase Your Document Automation Experience
Be prepared to discuss your previous experience with document automation tools like HotDocs or Juro. Highlight specific projects where you successfully implemented these tools and how they improved efficiency.
✨Demonstrate Problem-Solving Skills
Expect questions that assess your problem-solving abilities. Use examples from past roles where you diagnosed and resolved customer issues, showcasing your ability to think on your feet.
✨Communicate Clearly and Effectively
Since the role requires excellent communication skills, practice explaining complex ideas in a simple manner. You might be asked to explain a technical concept, so clarity is key.
✨Emphasise Team Collaboration
Highlight your experience working with cross-functional teams. Discuss how you've collaborated with tech or product teams in the past to enhance customer support and improve processes.
