Service Manager

Key Responsibilities:

• Lead and manage the service department, including hiring, training, and supervising service technicians.
• Develop and implement service policies, procedures, and standards to ensure consistency and quality.
• Monitor service performance metrics, such as response time, resolution time, and customer satisfaction, and implement corrective actions as needed.
• Coordinate with other departments, such as sales, engineering, and logistics, to ensure seamless service delivery and customer support.
• Manage service contracts and agreements, including negotiating terms, renewals, and modifications.
• Develop and manage the service budget, including forecasting expenses, monitoring costs, and identifying opportunities for cost savings.
• Stay current with industry trends, technologies, and best practices to continuously improve service operations.
• Provide technical support and guidance to service technicians and assist with complex service issues as needed.

Qualifications:

• Bachelor\’s degree in Engineering, Business Administration, or related field.
• 5+ years of experience in service management.
• Strong leadership skills with the ability to motivate and develop a team.
• Excellent communication and interpersonal skills, with the ability to interact effectively with customers and internal stakeholders.
• Experience with service management software and tools.
• Strong problem-solving and decision-making skills.
• Ability to work effectively in a fast-paced environment and manage multiple priorities simultaneously.

We take data privacy seriously and are committed to ensuring that your personal information is handled in compliance with the General Data Protection Regulation (GDPR).

As part of our hiring process, the information you provide, including your email address, will be used solely for internal purposes. This may include communication regarding your application, interview scheduling, and relevant updates. Additionally, your email may be used for internal marketing communications, such as company news or job-related updates. However, we want to assure you that your data will never be sold or shared with third parties.