BACKGROUND TO THE COMPANY Avtron is the global leader is power test equipment and specialises in the manufacture of Dynamometers and Load Banks. We are experienced in working with and satisfying multi-national organizations, utilities, and government departments, as well as specialist companies involved in mission-critical, OEM, service, plant hire, and power generation. Customer service always takes top priority. We are always available to speak with our customers, sharing our experience across all aspects of testing and test equipment, both before delivery and at any time in the years that follow. There are no limits, and no detail is too small to warrant our interest and help. Our own purpose-built factory is well equipped with modern computer-aided design and manufacturing facilities. We are enthusiastic, highly skilled, and have in place the necessary management and ISO9001 quality systems to ensure that we meet our customers' needs, right first time, on time, every time. Main Purpose of the Job The SAP Business One (SAP B1) Onsite Support Analyst is responsible for providing first- and second-level support to SAP B1 users worldwide. This role ensures smooth daily ERP operations, resolves user issues, supports business processes, and collaborates with technical teams on system enhancements and improvements. Key Responsibilities Provide onsite support for SAP B1 users (Finance, Sales, Purchasing, Inventory). Manage user accounts, authorizations, and role assignments. Troubleshoot system issues and resolve support tickets within SLAs. Manage user access, authorizations, and system configurations. Develop reports (SQL / Crystal Reports preferred). Support system upgrades, testing, and process improvements. Maintain system documentation, user guides, and SOPs. Coordinate with external SAP partners when necessary. Training And User Guidance Conduct end-user training sessions. Provide onboarding training for new employees. Promote best practices in SAP B1 usage Qualifications Degree in Computer Science, engineering or relevant field Proven Skills 2+ years of hands-on SAP B1 support experience. Strong knowledge of core SAP B1 modules. Basic SQL knowledge (MS SQL / HANA). Experience in manufacturing environments is a plus. Preferred: Knowledge of SAP B1 add-ons and integrations. Excel Power Query and Power Pivot Personal Qualities Excellent diagnostic and problem-solving skills Excellent communication ability Outstanding organisational and time-management skills
