At a Glance
- Tasks: Coordinate customer service requests and ensure smooth delivery of support activities.
- Company: Join Avtron, a leader in engineering and manufacturing with a focus on customer service.
- Benefits: Full-time role with opportunities for growth and a collaborative work environment.
- Other info: Inclusive workplace welcoming applications from all backgrounds.
- Why this job: Be the key contact for customers and make a real impact on their experience.
- Qualifications: Experience in customer service and strong organisational skills are essential.
The predicted salary is between 27900 - 34100 £ per year.
Location: Easton on the Hill, Stamford
Job Type: Full Time | Permanent
Avtron is a global leader in the design and manufacture of Load Banks and Dynamometers, supplying customers across the power generation, utilities, defence and industrial sectors. Customer service is at the heart of our business. Our experienced teams work closely with customers throughout the product lifecycle, from initial requirements through to delivery and ongoing support.
The Role: We are looking for a highly organised and customer-focused Service Coordinator to join our dynamic Customer Support team. As the primary point of contact for customers, you will play a key role in ensuring the smooth and efficient delivery of our service activities. Working closely with Customer Support Engineers, field service teams and internal departments, you will coordinate service requests, schedule engineers, manage customer communications and ensure that service activities are delivered effectively and within agreed timescales. This is a fast-paced and varied role where organisation, communication and attention to detail are essential. You will be responsible for managing multiple priorities while ensuring customers receive regular updates and a consistently high level of service. The successful candidate will be proactive, solution-focused and confident working with customers and colleagues across the business. Experience using SAP Business One (SAP B1) and HubSpot CRM would be advantageous.
Key Responsibilities:
- Act as the primary point of contact for customer enquiries and service requests, providing professional and timely communication by phone, email and other channels.
- Coordinate and schedule service appointments, allocating engineers and resources according to skills, qualifications, availability, workload and location.
- Maintain accurate service records, work orders, customer interactions and service outcomes using systems including SAP Business One (SAP B1) and HubSpot CRM.
- Monitor service schedules and progress, providing customers with regular updates and ensuring activities are completed within agreed timescales and service level requirements.
- Support the Customer Support and Operations teams with administration, reporting, KPI tracking, customer feedback and continuous improvement initiatives.
Job Requirements:
- Previous experience in a Service Coordinator, Service Administrator, Customer Service or similar operational support role.
- Excellent customer service and communication skills, with the ability to build positive relationships with customers and colleagues.
- Strong organisational and time-management skills, with the ability to manage multiple priorities in a fast-paced environment.
- Experience coordinating schedules, appointments, resources or field-based teams, ideally within an engineering, technical or service environment.
- Good IT skills, including Microsoft Outlook, Excel and Word; experience with SAP Business One (SAP B1) and HubSpot CRM would be desirable.
Why Join Avtron?
At Avtron, you'll become part of a collaborative engineering and manufacturing business where innovation, quality and customer service are at the heart of everything we do. This is an excellent opportunity to join a growing Customer Support function and play a key role in delivering a first‑class service to our customers around the world. Your coordination will directly contribute to customer satisfaction, efficient resource utilisation and the successful delivery of our service commitments. Our mission is “Amplify a customer‑centric culture to propel innovation and worldwide growth.” This role is central to that mission, ensuring our customers receive the support, communication and service they expect throughout the product lifecycle. Avtron is committed to creating an inclusive workplace where everyone is treated fairly and with respect. We welcome applications from all suitably qualified candidates. If you require any reasonable adjustments during the recruitment process, please let us know and we'll be happy to support you.
Customer Service Coordinator in Stamford employer: Avtron Power Solutions, LLC.
Avtron is an exceptional employer located in the picturesque Easton on the Hill, Stamford, where you will be part of a forward-thinking team dedicated to engineering excellence and sustainability. We foster a collaborative work culture that prioritises innovation and continuous improvement, offering employees ample opportunities for professional growth and the chance to make a significant impact on our environmental initiatives. Join us to contribute to meaningful projects while enjoying a supportive and inclusive workplace that values every individual's contributions.
Contact Details:
Avtron Power Solutions, LLC. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Stamford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Avtron Power Solutions, LLC.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Avtron Power Solutions, LLC. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator in Stamford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Avtron Power Solutions, LLC.:Your cover letter is your chance to shine! Tell us why you want to work at Avtron Power Solutions, LLC. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Avtron Power Solutions, LLC.!
How to prepare for a job interview at Avtron Power Solutions, LLC.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
