Serving the aviation industry since 1985, Avtrade is a leading global aircraft component service provider to the aviation industry, specialising in bespoke aircraft component and support solutions.
With a UK Headquarters and global offices in Dubai, Kuala Lumpur, Miami, and China, we provide an extensive range of services through local support and dedicated account management to customers worldwide.
Benefits of working for Avtrade
- 25 days holiday
- BUPA
- Cycle to work
- Company events such as summer and Christmas parties
- Departmental BBQs
- Unlimited hot and cold drinks
- Free EV charging points and free parking
- Enhanced sick pay (subject to length of service)
- Enhanced maternity and paternity pay (subject to length of service)
- Games room (Xbox, TV and alternatives to unwind)
- Employees career and progression is high on the agenda
- Ongoing training and regular reviews provide an opportunity for our employees to discuss their career paths
*Benefits indicated with an asterisk will not be available for vacancies outside the UK, so check with the relevant hiring manager for a full list for the specific country hiring.
This is a full-time, office-based position working Monday to Friday.
Function
To select, monitor and report on aircraft component repair services from approved suppliers worldwide. Manage Avtrade and customer-owned property relating to Repair Management (RM) and Contract (PBH) transactions, maximising inventory quality and minimizing cost. To provide exceptional customer service at all times by on‑time delivery, maintaining and building effective partnerships to support Avtrade business objectives.
Responsibilities
- Source, purchase and manage component repair services for Avtrade and customer-owned inventory, adhering to MRO Processes and Procedures
- Evaluate MRO vendor workshop findings reports relating to contracted removals, ensuring contract adherence and cost recovery
- Develop successful supplier, customer and internal relationships through a combination of good written and telephone communication, including regular and punctual customer status reporting
- Provide excellent customer account management both internal and external to business
- Provide solutions and use initiative to satisfy order requirements and increase revenue
- Attend customer/supplier meetings, including occasional travel
Requirements
- Proven ability to provide and deliver excellent customer service/account management and pro‑active
- Self‑motivated, able to use own initiative and succeed in a busy environment
- Excellent communication skills at all levels, verbal and written/computer literate
- Ability to multi‑task, prioritise, meet deadlines and KPIs in a fast‑paced environment
- Strong problem‑solving ability with ability to use initiative and common sense as a team player
- Capable to succeed in a busy environment with strong attention to detail
Why work at Avtrade
We are proud of our strong, diverse teams, who individually and collectively make Avtrade a great place to work.
Location: Reeds Lane, Sayers Common, Hassocks, West Sussex, BN6 9JQ, United Kingdom.
