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- Tasks: Support individuals with practical and emotional needs, ensuring they live healthier lives.
- Company: Join the British Red Cross, a leading humanitarian organisation making a real difference.
- Benefits: Enjoy 36 days of annual leave, flexible working, and access to discounts and wellbeing support.
- Why this job: Make a tangible impact in your community while building meaningful relationships and career opportunities.
- Qualifications: No prior experience needed; just a caring attitude and good knowledge of NHS services.
- Other info: Fixed term contract until September 2025, with potential for extension.
The predicted salary is between 18345 - 22932 £ per year.
Location: Hampshire (Winchester and Basingstoke area)
Salary: £22,932 FTE (£18,345 for 28 hour week) per annum
Hours: 28 per week (typically working 10am – 6pm, Mon, Tue, Thur, Fri each week)
Fixed term contract until 30th September 2025 (contract likely to be extended)
Driving Requirement: Full UK licence, at least 2 years
Do you love helping people in need? Are you looking for a rewarding role that could kick start your career in the health and social sector? We are looking for a passionate and enthusiastic person with great people skills to join our Health and Local Crisis Response service as a Service Support Worker. If you have a caring, patient, and helpful nature you could make a tangible difference to someone’s life. No professional experience? No problem. If you can make someone feel cared for and comfortable then you’d be a perfect fit for us.
Our service support workers are a friendly face to someone who may be struggling to do things for themselves due to age, illness, or vulnerability. You’ll allow people to enjoy healthier, more fulfilling lives. Not only will a career within Independent Living be rewarding, it can also provide extensive progression opportunities and allow you to build meaningful relationships with both colleagues and service users. It’s not just a job, but an amazing way to give back to your community.
A day in the life of a Service Support Worker will involve:
- Providing practical and emotional support (telephone calls, welfare checks, shopping etc) and guidance to service users.
- Providing reactive, focused, and flexible support to adults following a hospital stay to enable early discharge.
- Responding to referrals from Clinicians and Community Health Professionals.
- Assessing service users’ needs, completing and following a support plan for the individual.
- Supporting service users in the weeks after hospital discharge or to prevent readmission.
- Taking someone to a hospital appointment that they otherwise couldn’t get to or picking up prescriptions and shopping.
To be a successful Service Support Worker, you’ll need:
- A good knowledge of services provided by the NHS and Social Care.
- The ability to improve service quality for the benefit of users.
- Professionalism to deal with queries in a diplomatic and confidential manner.
- Flexibility in working hours.
There is no personal care or administration of medication for this role.
Interested? Closing date for applications is 23.59 on Sunday 8th June 2025.
In return for your commitment and expertise, you’ll get:
- Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days (pro rata).
- Pension scheme: Up to 6% contributory pension.
- Flexible working: We do our best to accommodate your preferred work style.
- Learning & Development: Wide range of career opportunities + comprehensive learning.
- Discounts: Access to Blue Light Discount Card and employee benefits platform.
- Wellbeing Support: Access to mental health and wellbeing assistance.
- Team Working: Support our mission in a collaborative team.
At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
Support Worker employer: AVS Newcastle ltd
Contact Detail:
AVS Newcastle ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Worker
✨Tip Number 1
Familiarise yourself with the local health and social care services in Hampshire. Understanding the resources available will not only help you in your role but also show your commitment to supporting the community during your interview.
✨Tip Number 2
Highlight your interpersonal skills by sharing specific examples of how you've helped others in the past. Whether it's through volunteering or personal experiences, demonstrating your caring nature can set you apart from other candidates.
✨Tip Number 3
Be prepared to discuss flexibility in your working hours. Since the role requires adaptability, showing that you're open to various shifts and can handle unexpected changes will make you a more attractive candidate.
✨Tip Number 4
Research the British Red Cross and their mission. Understanding their values and how they operate will allow you to align your answers with their goals, demonstrating that you're not just looking for any job, but are genuinely interested in contributing to their cause.
We think you need these skills to ace Support Worker
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Support Worker. Highlight key skills such as empathy, flexibility, and knowledge of NHS services in your application.
Tailor Your CV: Customise your CV to reflect relevant experiences and skills that align with the Support Worker role. Emphasise any volunteer work or personal experiences that demonstrate your caring nature and ability to support others.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of the role. Use specific examples to illustrate how you can make a difference in the lives of service users.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at AVS Newcastle ltd
✨Show Your Passion for Helping Others
Make sure to express your genuine enthusiasm for supporting people in need. Share personal experiences or stories that highlight your caring nature and how you’ve positively impacted someone’s life.
✨Demonstrate Flexibility
Since the role requires flexibility in working hours, be prepared to discuss your availability and willingness to adapt. Mention any previous experiences where you successfully adjusted to changing circumstances.
✨Familiarise Yourself with Local Services
Research the services provided by the NHS and local social care in Hampshire. Being knowledgeable about these resources will show your commitment to the role and help you answer questions more effectively.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific situations involving service users. Think of examples where you provided support or resolved conflicts, and be ready to explain your thought process and actions.
