Crisis Hub Officer in Manchester

Join to apply for the Crisis Hub Officer role at AVS Newcastle ltd.

Salary: £24,240‑£24,995 per annum, pro rata.

Hours: 28 per week (Friday‑Monday 7.30am – 3.30pm).

Contract: Permanent.

Location: Remote.

Are you ready to be the calm voice and quick thinker when emergencies unfold across the UK? As a Crisis Hub Officer, you will be at the heart of our 24/7 emergency response service. You’ll manage urgent requests from statutory partners, coordinate the deployment of crisis teams, and provide vital support to people in distress.

What a typical day looks like

• Handling incoming calls from partners and the public, offering practical and emotional support.
• Coordinating the deployment of emergency response teams across the UK.
• Supporting and managing volunteers responding to crisis situations.
• Ensuring safeguarding procedures are followed and teams remain supported.

Qualifications and experience needed

• A calm, empathetic telephone manner and strong communication skills.
• Confidence using IT systems, including Microsoft Office and remote call centre platforms.
• Experience working in high‑pressure environments, ideally in call handling or emergency response.
• The ability to think quickly, solve problems, and make decisions under pressure.

Closing date for applications: 23.59 on Tuesday 16th December.

Benefits

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Learning & Development: A range of career & learning opportunities.
• Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• Cycle2Work: Lease a bicycle through the scheme.

We are proud to be part of the Disability Confident scheme for UK‑based roles. During your application, you’ll have the option to apply under the scheme.

At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination.

Together, we are the world\’s emergency responders