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- Tasks: Lead a vibrant team in a charity shop, delivering exceptional customer experiences.
- Company: Join the British Red Cross and make a difference in your community.
- Benefits: Flexible working hours, 36 days annual leave, and a contributory pension scheme.
- Why this job: Combine retail expertise with purpose and help generate funds for a worthwhile cause.
- Qualifications: Retail supervisory experience and strong team management skills required.
- Other info: Inclusive environment with diverse teams and excellent career development opportunities.
The predicted salary is between 23391 - 28000 £ per year.
Location: Ballymena (Furniture & Electrical) Co Antrim
Salary: £23,391 per annum, pro rata
Hours: 28 per week
Contract: Permanent
Are you ready to take the lead in a vibrant retail environment where every sale makes a difference? We are in search of an enthusiastic Shop Manager to lead our friendly furniture and electrical charity shop. If you thrive on motivating teams, delivering exceptional customer experiences, and driving results, this is your chance to combine retail expertise with purpose. Join us and help turn everyday shopping into acts of kindness!
What will a day in the life of a Shop Manager involve?
- Leading a team that provides a brilliant shopping experience for your customers.
- Working on the shop floor, coordinating activity behind the scenes; no two days are the same.
- Designing the perfect layout and environment that helps connect your customers to our cause.
- Being responsible for achieving financial targets and inducting, training, and managing new staff and volunteers.
- Representing the British Red Cross to a high standard and embodying our core values.
To be a successful Shop Manager, what will you need?
- Retail experience at supervisory level.
- Ability to deliver outstanding customer service and comfort with organisational and cash handling duties.
- Skills to get the best out of people with proven management skills to develop and inspire your team.
- Entrepreneurial mindset to work to targets, using initiative to achieve fantastic results.
- Proficiency in PC usage and proven IT skills experience.
- A passion for the British Red Cross cause and the ability to promote the shop in your community as the charity retailer of choice.
Interested? The closing date for applications is 23.59 on Sunday 1st February 2026.
In return for your commitment and expertise, you'll get:
- Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
- Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
- Pension scheme: Up to 6% contributory pension.
- Learning & Development: A range of career & learning opportunities.
- Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
- Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
- Cycle2Work: Lease a bicycle through the scheme.
We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme. At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination.
Shop Manager in Ballymena employer: AVS Newcastle ltd
Contact Detail:
AVS Newcastle ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager in Ballymena
✨Tip Number 1
Get to know the company inside out! Research the British Red Cross and understand their mission. This will help you connect your passion for retail with their cause during interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips on what it’s really like to work as a Shop Manager and how to ace the interview.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to team management and customer service. Role-play with a friend to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll be one step closer to leading a fantastic team in a meaningful role.
We think you need these skills to ace Shop Manager in Ballymena
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about the British Red Cross and how you can contribute to our mission. A personal touch can make all the difference.
Tailor Your CV: Make sure your CV is tailored to the Shop Manager position. Highlight your retail experience, especially any supervisory roles, and showcase your ability to motivate teams and deliver exceptional customer service. We love seeing relevant examples!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experiences at a glance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at AVS Newcastle ltd
✨Know the Cause
Before your interview, take some time to understand the British Red Cross and its mission. Familiarise yourself with their values and how your role as a Shop Manager can contribute to their cause. This will show your genuine interest and commitment during the interview.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team or improved customer service. Be ready to discuss your management style and how you can inspire others to achieve targets.
✨Demonstrate Customer Service Excellence
As a Shop Manager, delivering exceptional customer experiences is key. Prepare to share stories that highlight your customer service skills. Think about times when you went above and beyond for a customer or resolved a challenging situation effectively.
✨Be Ready for Practical Scenarios
Expect to be asked about how you would handle various shop scenarios, from managing staff to dealing with cash handling. Practise your responses to common retail challenges, and think about how you would create an engaging shopping environment that connects customers to the charity's mission.
