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- Tasks: Support patient transport with care and compassion while driving a British Red Cross vehicle.
- Company: Join the British Red Cross, a leading humanitarian organisation making a difference in communities.
- Benefits: Enjoy 36 days annual leave, flexible working, and access to mental health support.
- Other info: Workwear provided; face-to-face interviews include a driving assessment.
- Why this job: Make a real impact by helping vulnerable people feel safe and cared for in their time of need.
- Qualifications: Must hold a full UK driving licence for 2 years and be FREC3 qualified.
Location: Based at 1 Hermitage Court, Maidstone ME16 9NT
Salary: £12.60 per hour
Hours: Zero Hours, As and When Required
Contract: Casual
Driving: Full UK Driving Licence required held for a minimum of 2 years, to drive a manual gearbox British Red Cross vehicle. A Level 3 Certificate in First Response Emergency Care (FREC3) is essential. Additional training across to British Red Cross scope of practice will be provided prior to start details to be given at interview stage.
12 hour shifts working Monday to Friday.
We have an exciting opportunity for enthusiastic and caring individuals to join our team to support our Patient Transport and Clinical Service team on a casual basis.
A day in the life of an Ambulance Care Assistant:
- You will work as part of a team responsible for providing patient transport in a safe, comfortable, and sympathetic manner, observing road and driving conditions at all times.
- The role involves driving and assisting as part of a crew, patients with different requirements based on their mobility classification.
- You must be able to demonstrate a person-centred approach to care.
- You need to have a positive can-do attitude.
- You will be kind, caring and considerate in nature and work well as part of a diverse team.
- Your warm, caring nature and positive attitude will bring comfort to patients.
- You’ll be sensitive when working with vulnerable people and have no trouble going the extra mile to make them feel comfortable, safe and cared for.
- Your previous customer service experience, as well as understanding and awareness of the differing physical needs of our service users and a genuine interest in their well-being, will help people in your local community.
Our services are regulated by the Care Quality Commission (CQC) and we apply the same standards to our service delivery across the whole of the UK. Our fleet and equipment are comparable with those deployed by NHS services. We’re a close-knit team united by one goal - to make every moment matter to our service users when they need us most.
The role of Ambulance Care Assistant might be for you if you have:
- A full driving licence which allows you to operate a manual transmission vehicle (please note that, due to vehicle insurance policy requirements, applicants must have held their licence for a minimum of two full years).
- Qualified to FREC3, essential.
- You can bring your strong customer service or patient caring skills to the British Red Cross.
- You need to have a positive can-do attitude.
- You will be kind, caring and considerate in nature and work well as part of a diverse team.
- Enjoy problem solving.
Workwear is provided for this role. Interviews will be face to face including an element of driving assessment. Closing date for applications is 9th July 2025.
In Return For Your Commitment And Expertise, You’ll Get:
- Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
- Pension scheme: Up to 6% contributory pension.
- Flexible working: We do our best to accommodate your preferred work style.
- Learning & Development: Wide range of career opportunities + comprehensive learning.
- Discounts: Access to Blue Light Discount Card and employee benefits platform.
- Wellbeing Support: Access to mental health and wellbeing assistance.
- Team Working: Support our mission in a collaborative team.
- Cycle2Work: Lease a bicycle through the scheme.
- Season ticket loan: Interest-free loan for commuting expenses.
At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Young Staff Network.
Together, we are the world’s emergency responders.
Ambulance Care Assistant employer: AVS Newcastle ltd
Contact Detail:
AVS Newcastle ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ambulance Care Assistant
✨Tip Number 1
Familiarise yourself with the British Red Cross values and mission. Understanding their commitment to care and support will help you align your responses during the interview, showcasing how your personal values match theirs.
✨Tip Number 2
Prepare for the driving assessment by practising your manual driving skills. Since this role requires a full UK driving licence and experience with manual vehicles, being confident behind the wheel will make a great impression.
✨Tip Number 3
Think of specific examples from your past experiences that demonstrate your customer service skills and ability to work in a team. Being able to share these stories will highlight your suitability for the role.
✨Tip Number 4
Showcase your understanding of patient care needs during the interview. Discussing how you would approach different scenarios with empathy and a person-centred attitude will resonate well with the interviewers.
We think you need these skills to ace Ambulance Care Assistant
Some tips for your application 🫡
Highlight Relevant Qualifications: Make sure to emphasise your FREC3 qualification and any relevant experience in patient care or customer service. This is crucial for the Ambulance Care Assistant role.
Showcase Your Soft Skills: Demonstrate your caring nature and positive attitude in your application. Use specific examples from your past experiences that illustrate your ability to work well in a team and provide compassionate care.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Focus on your driving experience, customer service skills, and any problem-solving instances that relate to the role.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for helping others. Mention why you want to work with the British Red Cross and how you can contribute to their mission.
How to prepare for a job interview at AVS Newcastle ltd
✨Show Your Caring Nature
During the interview, emphasise your kind and considerate nature. Share examples from your past experiences where you went the extra mile to support someone in need, as this role requires a warm and empathetic approach.
✨Demonstrate Your Customer Service Skills
Highlight your previous customer service experience. Discuss how you've effectively communicated with diverse individuals and adapted your approach to meet their unique needs, which is crucial for an Ambulance Care Assistant.
✨Prepare for the Driving Assessment
Since the interview includes a driving assessment, ensure you're comfortable with manual transmission vehicles. Practise driving in various conditions to showcase your ability to handle the vehicle safely and confidently.
✨Exhibit a Positive Attitude
The British Red Cross values a 'can-do' attitude. Be sure to convey your enthusiasm for the role and your willingness to tackle challenges head-on. Share instances where your positivity made a difference in a difficult situation.