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- Tasks: Provide IT support for systems and users at Northallerton and Goole, ensuring smooth operations.
- Company: Join Oleon, a global leader in converting natural fats into diverse oleochemical products.
- Benefits: Enjoy 23 days leave, birthday off, staff oil allowance, and access to discounts and rewards.
- Why this job: Be part of a dynamic team focused on innovation and personal development in a welcoming atmosphere.
- Qualifications: 2+ years in IT support, strong problem-solving skills, and knowledge of Windows operating systems required.
- Other info: This is a 12-month fixed-term contract with opportunities for personal growth and work-life balance.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a: IT SUPPORT ENGINEER at NORTHALLERTON HEAD OFFICE 12 MONTH FIXED TERM CONTRACT Work in your element At Oleon, we bring you natural chemistry. Ambitious, with both feet on the ground. That\’s who we are and that\’s how we will continue to grow. Our specialty lies in converting natural fats and oils into a wide range of oleochemical products. We offer them in a large variety of markets such as: cosmetics, nutrition, crop protection, industrial ingredients, lubricants, oilfield, coatings, detergents, and many more. Oleon has over 1,000 employees worldwide in 10 different countries. Enthusiastic people who are completely in their element here at Oleon are more than welcome to join our team. The main responsibilities of this role are to provide comprehensive technical support for Oleon Ltd.\’s IT infrastructure, applications, and user base at the Northallerton and Goole sites. This includes delivering local IT technical support as part of a highly skilled team, ensuring exceptional levels of availability, performance, and security. Support for the Goole site is primarily remote, with occasional travel required. Some of your main duties & responsibilities: Support IT systems at Northallerton and Goole, ensuring IT and electronic communication infrastructure availability for all employees. Configure and deploy new computer and shop floor hardware and software, including ongoing maintenance. Provide Level 1-2 Service Desk support, assisting end users with technical issues and incident root cause analysis, escalating tickets as necessary. Monitor system performance and troubleshoot problems and outages. Maintain system and equipment security by adhering to group security policies and standards. Perform server monitoring and reporting, ensuring system availability and reliability through daily checks. Troubleshoot hardware and software issues, liaising with third-party suppliers to resolve problems within agreed SLAs. Develop and maintain technical support processes, user manuals, and other documentation to support service delivery and handover processes. Administer Oleon Ltd. systems and applications, including Tropos ERP (internal training provided). Conduct data control activities to support business efficiency, growth, and development. Provide support to IT projects as needed, in line with business requirements. You\’ll succeed if: You have: 2+ years of experience in an IT support role. Excellent problem-solving skills with fault finding experience & knowledge. Sound knowledge of Windows 10 & 11 operating systems. Experience in installing, configuring and troubleshooting Desktop O/S based environments. Your benefits: You will join a company with ambitious goals and a welcoming atmosphere. Both your personal development and work-life balance are equally important to us. You can expect an attractive salary and leave scheme, along with numerous benefits such as: 23 days annual leave + bank holidays 1 day birthday off (After probation) 1 Personal Leave Day Staff oil allowance (After probation) AVIVA pension scheme 1 month company sick pay 1hr paid lunch Free parking Death in service x4 annual salary (up to 4 beneficiaries) Reward Gateway platform/Smart spending app – Access to rewards and recognition (Shopping discounts/cashback and vouchers available for hundreds of retailers from Pizza hut to Tesco to New look) YuLife wellbeing and reward portal for rewards and recognition 24hr virtual GP access for self and family members as part of YuLife and Smart Health Oleon is dedicated to fostering an inclusive environment that embraces all forms of diversity. We ensure equal opportunities in our recruitment and integration processes and ensure that you can be yourself in our professional environment. #J-18808-Ljbffr
IT SUPPORT ENGINEER employer: Avril
Contact Detail:
Avril Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT SUPPORT ENGINEER
✨Tip Number 1
Familiarise yourself with Oleon's products and services. Understanding the specific applications of their oleochemical products can give you an edge in interviews, as it shows your genuine interest in the company and its operations.
✨Tip Number 2
Brush up on your technical skills related to Windows 10 & 11, as well as troubleshooting desktop environments. Being able to demonstrate your hands-on experience with these systems during discussions will highlight your suitability for the role.
✨Tip Number 3
Prepare to discuss your problem-solving approach. Be ready to share specific examples of how you've resolved IT issues in the past, particularly in a service desk environment, as this will showcase your practical experience and analytical skills.
✨Tip Number 4
Network with current or former employees of Oleon if possible. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace IT SUPPORT ENGINEER
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly focusing on your problem-solving skills and familiarity with Windows operating systems. Use keywords from the job description to align your experience with what Oleon is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to provide technical support and your understanding of IT infrastructure. Make it personal and engaging.
Highlight Technical Skills: In your application, emphasise your technical skills, especially those related to configuring and troubleshooting desktop environments. Include any experience with service desk support and system monitoring, as these are key responsibilities for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at Avril
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of Windows 10 and 11 operating systems, as well as any relevant troubleshooting techniques. Be prepared to discuss your previous experiences in IT support and how you've solved technical issues in the past.
✨Showcase Problem-Solving Skills
During the interview, highlight specific examples where you've successfully diagnosed and resolved IT problems. This will demonstrate your ability to think critically and act quickly under pressure, which is crucial for the role.
✨Familiarise Yourself with Oleon's Products
Understanding Oleon's range of oleochemical products and their applications can give you an edge. It shows your interest in the company and how your role as an IT Support Engineer fits into their broader goals.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the team dynamics, ongoing IT projects, or how success is measured in the role. It shows your enthusiasm and engagement with the position.
