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- Tasks: Manage customer enquiries and ensure top-notch service across various channels.
- Company: Join Avove, a leading infrastructure services provider focused on sustainability and innovation.
- Benefits: Enjoy 24 days holiday, health plans, and a supportive work environment.
- Other info: Be part of a diverse workplace that values your unique contributions.
- Why this job: Make a real difference in customer experience while working with a passionate team.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 24000 - 30000 £ per year.
Avove is proud to work in partnership with United Utilities, supporting the delivery of vital water and wastewater services across the Northwest. Through this collaboration, we provide tailored infrastructure and customer service solutions that help ensure resilient, sustainable, and efficient operations. Our teams work closely with United Utilities to enhance customer experience, protect natural resources, and maintain essential services that millions of people rely on every day.
As part of this commitment, our Customer Team based in Warrington is looking for a Customer Service Agent to join their growing team. You’ll play a key part in managing customer and client enquiries, ensuring issues are resolved efficiently and to the highest standard.
What will your day look like…
- Be responsible for managing an array of customer and client enquiries via telephone, in person, website and email channels.
- Ensuring the highest level of customer satisfaction is achieved and maintained to both external and internal Customers and Stakeholders through feedback channels, such as surveys and WOW Awards.
- Ensure that all client and customer operational requirements are met in a professional and efficient manner, by managing your time efficiently and prioritising contacts accordingly.
- Maintain and update customers and company/client information databases and ensure that all issues are recorded thoroughly and escalated appropriately.
- Take ownership of tasks including resolution of any issues that might arise.
- Manage the resolution of customer complaints within given timescales and keeping within company KPIs and SLAs.
About you…
- Experience of working in a customer service role.
- Experience of working within the Utilities sector but not essential.
- Good People Management Skills.
- Can communicate clearly and professionally both written and verbally.
- Excellent IT skills using Microsoft Office (Word, Excel and Outlook).
- Full Driving Licence.
- Customer Service-related qualification or equivalent.
- Ability to work under pressure, think clearly and act decisively.
What’s in it for you…
- 24 days holiday plus bank holidays.
- Company pension scheme.
- Life assurance.
- Private GP Helpline & Health Cash Plan.
- Avove Discount Scheme.
- Family friendly policies.
- A selection of lifestyle benefit options.
- Financial wellbeing programme.
- Employee assistance program for health and wellbeing and onsite mental health first aiders to support our colleagues.
- We love to give back so we offer you volunteering days in your community and charity matched giving where we will boost your fundraising.
About Avove...
Avove is a leading infrastructure services provider, delivering critical utility and energy solutions across the UK. With a strong focus on safety, sustainability, and innovation, we specialise in the design, maintenance, and renewal of essential infrastructure for water, energy, and telecoms networks. Our people are at the heart of everything we do, and we are committed to long-term investment in training, development, and modern equipment to support our teams in delivering high-quality, reliable services for our clients and communities.
We are an equal opportunities employer... At the heart of what we do is a commitment to equity, diversity, and inclusion. We celebrate what makes each of us unique and are building a workplace where everyone feels safe, valued, and empowered to be their authentic selves. Join us—and take the next step toward a rewarding and inclusive career.
Customer Experience Advisor in Warrington employer: Avove
Contact Detail:
Avove Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor in Warrington
✨Tip Number 1
Get to know the company! Research Avove and United Utilities, their values, and their customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be managing customer enquiries, it's crucial to demonstrate clear and professional communication. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Showcase your problem-solving abilities! Be ready to share examples of how you've resolved customer complaints in the past. Highlighting your ability to think clearly under pressure will make you stand out as a candidate.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure to submit it through our platform. This way, we can keep track of your progress and get you one step closer to joining our fantastic team.
We think you need these skills to ace Customer Experience Advisor in Warrington
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Customer Experience Advisor role. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Customer Service Skills: Since this role is all about managing customer enquiries, share specific examples of how you've excelled in customer service before. We want to see how you’ve resolved issues and kept customers happy!
Be Clear and Professional: Your written communication skills are key for this position. Keep your application clear, concise, and professional. Remember, we’re looking for someone who can communicate effectively with both customers and colleagues.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Avove
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially those relevant to the utilities sector. Be ready to discuss how you’ve handled customer enquiries and complaints in the past, showcasing your problem-solving skills and ability to maintain high satisfaction levels.
✨Familiarise Yourself with Avove and United Utilities
Do some research on Avove and its partnership with United Utilities. Understand their mission, values, and the services they provide. This will help you tailor your answers and show that you’re genuinely interested in the role and the company.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific customer situations. Think of examples from your previous experience where you resolved issues efficiently. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Showcase Your IT Skills
Since the role requires good IT skills, be prepared to discuss your proficiency with Microsoft Office and any other relevant software. You might even want to mention any experience you have with databases or customer management systems to highlight your technical capabilities.