Customer Experience Advisor in London

Avove is proud to work in partnership with United Utilities, supporting the delivery of vital water and wastewater services across the Northwest. Through this collaboration, we provide tailored infrastructure and customer service solutions that help ensure resilient, sustainable, and efficient operations. Our teams work closely with United Utilities to enhance customer experience, protect natural resources, and maintain essential services that millions of people rely on every day.

As part of this commitment, our Customer Team based in Warrington is looking for a Customer Service Agent to join their growing team. You’ll play a key part in managing customer and client enquiries, ensuring issues are resolved efficiently and to the highest standard.

What will your day look like

• Be responsible for managing an array of customer and client enquiries via telephone, in person, website and email channels.
• Ensuring the highest level of customer satisfaction is achieved and maintained to both external and internal Customers and Stakeholders through feedback channels, such as surveys and WOW Awards.
• Ensure that all client and customer operational requirements are met in a professional and efficient manner, by managing your time efficiently and prioritising contacts accordingly.
• Maintain and update customers and company/client information databases and ensure that all issues are recorded thoroughly and escalated appropriately.
• Take ownership of tasks including resolution of any issues that might arise.
• Manage the resolution of customer complaints within given timescales and keeping within company KPI’s and SLAs.

About you

• Experience of working in a customer service role.
• Experience of working within the Utilities sector but not essential.
• Good People Management Skills.
• Can communicate clearly and professionally both written and verbally.
• Excellent IT skills using Microsoft Office (Word, Excel and Outlook).
• Full Driving Licence.
• Customer Service-related qualification or equivalent.
• Ability to work under pressure, think clearly and act decisively.

What’s in it for you

• Company pension scheme.
• Life assurance.
• Private GP Helpline & Health Cash Plan.
• Avove Discount Scheme.
• Family friendly policies.
• A selection of lifestyle benefit options.
• Financial wellbeing programme.
• Employee assistance program for health and wellbeing and onsite mental health first aiders to support our colleagues.
• We love to give back so we offer you volunteering days in your community and charity matched giving where we will boost your fundraising.

About Avove

Avove is a leading infrastructure services provider, delivering critical utility and energy solutions across the UK. With a strong focus on safety, sustainability, and innovation, we specialise in the design, maintenance, and renewal of essential infrastructure for water, energy, and telecoms networks. Our people are at the heart of everything we do, and we are committed to long-term investment in training, development, and modern equipment to support our teams in delivering high-quality, reliable services for our clients and communities.

We are an equal opportunities employer. At the heart of what we do is a commitment to equity, diversity, and inclusion. We celebrate what makes each of us unique and are building a workplace where everyone feels safe, valued, and empowered to be their authentic selves. Join us and take the next step toward a rewarding and inclusive career.