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- Tasks: Engage with customers, deliver exceptional service, and resolve issues with empathy.
- Company: Join Avove, a leader in transforming utilities infrastructure and community support.
- Benefits: Competitive salary, flexible benefits, pension scheme, and mental health support.
- Why this job: Make a real difference in your community while growing your career.
- Qualifications: Strong communication skills and experience in customer support; IT skills are a plus.
- Other info: Hybrid working model with opportunities for volunteering and charity support.
The predicted salary is between 28800 - 43200 ÂŁ per year.
At Avove, we don’t just offer employment we offer opportunity. As a vital part of our team, you will be empowered to grow professionally through full training, hands-on experience, and continuous development. We believe our people are the backbone of our success, and we reward great work with competitive benefits and a supportive, inclusive environment where you can truly be yourself. Join us in shaping exceptional customer experiences and take the next step toward a fulfilling career where your potential is recognised and your ambition is encouraged.
This is a full‑time permanent role and will be based at our office in Brighouse or Leeds along with working from home on a hybrid basis. You will be required to work in the office or on site 3 days a week. This role does require you to have a full driving licence as you will be expected to travel within the region (vehicle provided).
About the role… Are you passionate about people, communication, and making a real difference in your community? Join us as a Customer Experience Advisor, where you will be at the heart of delivering exceptional service, building trust with customers and stakeholders across the region. As a key ambassador for our programme of works, you will proactively connect with customers/stakeholders to share appointment details, listen to their needs, and ensure every interaction is smooth, respectful, and tailored. From access arrangements to structural concerns, you will capture every detail that matters.
Your day will be dynamic, engaging, and full of opportunities to make a positive impact:
- Engage with customers/stakeholders via phone, email, in‑person, and online platforms, always with empathy and professionalism.
- Deliver outstanding service to both internal and external customers, ensuring satisfaction is not just met, but exceeded.
- Manage your time effectively, prioritising tasks and responding swiftly to enquiries.
- Keep our systems updated, ensuring accurate records and timely escalation of issues.
- Take ownership of challenges and see them through to resolution.
- Handle complaints with care, resolving them within KPIs and SLAs while maintaining our reputation for excellence.
More Than Just a Job – A Role with Purpose. This is not just about customer service, it’s about creating social value. You will contribute to initiatives that support: Innovation and collaboration are at the core of everything we do. You’ll be encouraged to bring fresh ideas and help us build a service that’s not only efficient but truly exceptional.
About you… Are you a skilled Customer Experience Advisor with strong people management abilities and the capability to communicate clearly and professionally, both in writing and verbally? The ideal candidate will possess excellent IT skills, particularly with Microsoft Office applications such as Word, Excel, and Outlook, and have a proven track record in a customer support role. Previous experience in the utilities sector is highly desirable, as it will help you navigate the unique challenges of our industry. You will be responsible for managing customer interactions with empathy and professionalism, ensuring that all concerns are addressed promptly and effectively while maintaining strong relationships with both customers and stakeholders.
What’s in it for you… We offer a rewarding salary that is tailored to your skills and experience. But that’s not all! We celebrate hard work and give recognition to our colleagues. In addition to this, we understand that one size doesn’t fit all so everyone has access to a variety of flexible benefits that work for you:
- Company pension scheme
- Family friendly policies
- A selection of lifestyle benefit options
- Financial wellbeing programme
- Employee assistance program for health and wellbeing and onsite mental health first aiders to support our colleagues
- We love to give back so we offer you volunteering days in your community and charity matched giving where we will boost your fundraising.
About us… We design, build and maintain the UK’s utilities infrastructure to help transform local communities for the better. We provide cutting‑edge and sustainable engineering solutions and play a critical role in helping to keep the water running, the lights on and people connected. We are an expert, responsible and agile partner, providing vital services to water, power and telecommunications sectors. We work closely with our clients to help protect and improve their assets, enhance customer experience and protect the natural environment. Everything we do is designed to drive continual improvement and move life forward. We are proud to work in partnership with leading utility providers, including Severn Trent, United Utilities, Yorkshire Water, Northern PowerGrid, Northumbrian Water Group, Scottish Power Energy Networks.
We are an equal opportunities employer… We welcome applications from candidates of all races, genders, disabilities, religions, ages and sexual orientations. We know that having a diverse workforce encourages new perspectives, inspires creativity and creates an engaging workplace and we are committed to creating an inclusive environment where all colleagues can thrive. When it comes to inclusion, we’re making sure we keep up the progress with our Communities of Practice, who help us do just that.
What next… We encourage you to apply for this role as soon as you can. We recognise talent waits for no one, so we progress candidates individually through all stages of recruitment process. If you have any questions, please reach out for an informal discussion.
Customer Experience Advisor in Leeds employer: Avove
Contact Detail:
Avove Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor in Leeds
✨Tip Number 1
Get to know the company before your interview! Research Avove's values and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Experience Advisor, you'll need to engage with customers effectively. Try role-playing scenarios with friends or family to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples from your past experiences where you turned a challenging situation into a positive outcome. This will demonstrate your ability to handle complaints with care.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the Avove team.
We think you need these skills to ace Customer Experience Advisor in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience Advisor role. Highlight your relevant experience and skills that match what we're looking for, like your people management abilities and customer service expertise.
Show Your Passion: Let your enthusiasm for customer service shine through in your application. We want to see how passionate you are about making a difference in the community and delivering exceptional experiences to customers.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. This will help us understand your qualifications and motivations without any confusion.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company!
How to prepare for a job interview at Avove
✨Know the Company Inside Out
Before your interview, take some time to research Avove. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Customer Experience Advisor, communication is key. Prepare examples from your past experiences where you successfully handled customer interactions, resolved complaints, or built strong relationships. Practise articulating these stories clearly and confidently.
✨Demonstrate Empathy and Problem-Solving
Think about situations where you had to empathise with customers or stakeholders. Be ready to discuss how you approached their concerns and what steps you took to resolve issues. Highlighting your ability to connect with people will resonate well with the interviewers.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This shows that you’re not just interested in the job, but also in how you can contribute to and grow within the company.
