At a Glance
- Tasks: Manage customer enquiries and ensure top-notch satisfaction across various channels.
- Company: Join Avove, a leading infrastructure services provider focused on sustainability and innovation.
- Benefits: Enjoy 24 days holiday, health plans, and a supportive work environment.
- Other info: Embrace a diverse workplace that values your unique contributions.
- Why this job: Make a real difference in customer experience while working with a passionate team.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 € per year.
Avove is proud to work in partnership with United Utilities, supporting the delivery of vital water and wastewater services across the Northwest. Through this collaboration, we provide tailored infrastructure and customer service solutions that help ensure resilient, sustainable, and efficient operations. Our teams work closely with United Utilities to enhance customer experience, protect natural resources, and maintain essential services that millions of people rely on every day.
What Will Your Day Look Like…
- Be responsible for managing an array of customer and client enquiries via telephone, in person, website and email channels.
- Ensuring the highest level of customer satisfaction is achieved and maintained to both external and internal customers and stakeholders through feedback channels, such as surveys and WOW Awards.
- Ensure that all client and customer operational requirements are met in a professional and efficient manner, by managing your time efficiently and prioritising contacts accordingly.
- Maintain and update customers and company/client information databases and ensure that all issues are recorded thoroughly and escalated appropriately.
- Take ownership of tasks including resolution of any issues that might arise.
- Manage the resolution of customer complaints within given timescales and keeping within company KPIs and SLAs.
About You…
- Experience of working in a customer service role.
- Experience of working within the Utilities sector but not essential.
- Good People Management Skills.
- Can communicate clearly and professionally both written and verbally.
- Excellent IT skills using Microsoft Office (Word, Excel and Outlook).
- Full Driving Licence.
- Customer Service‑related qualification or equivalent.
- Ability to work under pressure, think clearly and act decisively.
What’s In It For You…
- 24 days holiday plus bank holidays.
- Company pension scheme.
- Life assurance.
- Private GP Helpline & Health Cash Plan.
- Avove Discount Scheme.
- Family friendly policies.
- A selection of lifestyle benefit options.
- Financial wellbeing programme.
- Employee assistance program for health and wellbeing and onsite mental health first aiders to support our colleagues.
- Volunteering days in your community and charity matched giving where we will boost your fundraising.
About Avove...
Avove is a leading infrastructure services provider, delivering critical utility and energy solutions across the UK. With a strong focus on safety, sustainability, and innovation, we specialise in the design, maintenance, and renewal of essential infrastructure for water, energy, and telecoms networks. Our people are at the heart of everything we do, and we are committed to long‑term investment in training, development, and modern equipment to support our teams in delivering high‑quality, reliable services for our clients and communities.
We are an equal opportunities employer... At the heart of what we do is a commitment to equity, diversity, and inclusion. We celebrate what makes each of us unique and are building a workplace where everyone feels safe, valued, and empowered to be their authentic selves. Join us—and take the next step toward a rewarding and inclusive career.
Customer Experience Advisor in Warrington employer: Avove Utilities
Avove is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and development. With comprehensive benefits including a generous holiday allowance, health plans, and a commitment to equity and inclusion, employees are empowered to thrive both personally and professionally. Located in the Northwest, Avove provides meaningful opportunities to contribute to vital water and wastewater services, making a tangible impact on the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor in Warrington
✨Tip Number 1
Get to know the company inside out! Research Avove and United Utilities, their values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be managing customer enquiries, it’s crucial to articulate your thoughts clearly. Try role-playing with a friend or family member to boost your confidence before the interview.
✨Tip Number 3
Showcase your problem-solving abilities! Think of examples from your past experiences where you resolved customer complaints effectively. Be ready to share these stories during your interview to demonstrate your capability.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Experience Advisor in Warrington
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Experience Advisor role. Highlight your relevant experience in customer service and any specific skills that match what we're looking for, like communication and IT skills.
Showcase Your People Skills:Since this role is all about managing customer enquiries, don’t forget to emphasise your people management skills. Share examples of how you've successfully handled customer interactions or resolved complaints in the past.
Be Professional and Clear:When writing your application, keep it professional yet friendly. Use clear language and make sure there are no typos or errors. We want to see your ability to communicate effectively, just like you would with our customers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company!
How to prepare for a job interview at Avove Utilities
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to share specific examples from your past experiences. Think about how you’ve handled difficult situations or complaints, as this role is all about ensuring customer satisfaction.
✨Familiarise Yourself with the Utilities Sector
Even if you don’t have direct experience in the utilities sector, it’s a good idea to do some research. Understand the basics of water and wastewater services, and be prepared to discuss how you can contribute to enhancing customer experience in this field.
✨Showcase Your IT Skills
Since the job requires excellent IT skills, make sure you’re comfortable discussing your proficiency with Microsoft Office. You might even want to mention any specific projects where you used these tools effectively to manage customer information or resolve issues.
✨Demonstrate Your People Management Skills
Be ready to talk about how you communicate clearly and professionally with customers and colleagues. Share examples of how you’ve built rapport and maintained relationships, as this will show that you can handle the diverse range of enquiries expected in this role.
